Webster Bank, Cromwell Branch

Name:Webster Bank, Cromwell Branch
Full Service Brick and Mortar Office
Review:5 client reviews
Location:5 Coles Road
Cromwell, CT 06416

Middlesex County
 

Phone:860-632-6620
Branch Deposit:$92,037,000
FDIC Cert:#18221
Established:1985-02-19


The Bank

Name:Webster Bank
Concentration:Commercial Lending Specialization
Established:1870-01-01
FDIC Insurance:1960-07-01
Holden By:Webster Financial Corporation
Charter Class:commercial bank, national (federal) charter and Fed member, supervised by the Office of the Comptroller of the Currency (OCC)
# of Branches:169, view all, view on map
Website:http://www.websteronline.com
Total Assets:$21,152,991,000
Total Deposits:$15,433,709,000
Total Equity Capital:$2,203,872,000
Total Domestic Office Deposits:$15,383,697,000
Net Income:$54,787,000
Quarterly Net Income:$54,787,000
Return on Assets:1%
Quarterly Return on Assets:1%
Return on Equity:10%
Quarterly Return on Equity:10%
 More...


Client Review

5 client reviews of Webster Bank scored 1 out of 5.

rogue employee
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by mauricev, Jan. 14, 2014

The particular branch in question once had a rogue employee on his own create an account in my name. Weirdly, he put a $1,000 (from an unknown source) into the account. I spent it without even knowing its was not mine. However, the account came with overdraft protection and a line of credit and ultimately the bank began charging me and even reporting me to the credit bureaus. They refused to acknowledge what happened or correct what they did.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Webster Bank, Mamaroneck Branch at Mamaroneck, NY
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Webster Bank East Windsor - Avoid
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by bankergal, Sep. 16, 2013

I walked in there today to make a simple deposit.  There were four tellers at four windows.  Not one even looked up to see if they could be of help.  Not one said hello.  I had a similar experience with the same branch--but different tellers last week.  Who in the world is training these people?  They have terrible customer service, aren't particularly friendly when they do finally deign to provide the needed service, and at the conclusion try to sell you a credit card.  I absolutely HATE going in there.  Getting ready to go elsewhere.

* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Webster Bank, East Windsor Branch at East Windsor, CT
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Would not give $500 at closing for military
Overall Rating
Office Environment & Staff
Waiting Time
by dann, May. 14, 2013

I worked on a refi for my in-laws in December 2012-February 2013. It not only took forever to close, but we kept getting more paperwork to sign after the closing. The WORST part is that the rep, Kimberly Lynch, just happened to "forget" to tell us that military (active or retired) get $500 back at loan closing.  I found out a week or so after the closing while looking at Webster's website for an answer to a question I had.  When I asked her about that, she said she simply forgot to ask during the assessment since she was talking with me and not them and that they won't make good on the money back!  Oh, OK-no problem.  The bank withheld $500 from a couple of seniors, one of which is going through cancer treatment-no problem that you didn't do your job!  BIG thanks for serving our country!  Now the loan was sold to Fannie Mae a week before the first payment was to begin.  Webster Bank is not to be trusted.

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Webster Bank, Cheshire Branch at Cheshire, CT
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