Webster Bank, Cromwell Branch

Name:Webster Bank, Cromwell Branch
Full Service Brick and Mortar Office
Review:8 client reviews
Location:5 Coles Road
Cromwell, CT 06416

Middlesex County
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Phone:860-632-6620
Branch Deposit:$87,780,000
FDIC Cert:#18221
Established:1985-02-19


The Bank

Name:Webster Bank
Concentration:Commercial Lending Specialization
Established:1870-01-01
FDIC Insurance:1960-07-01
Holden By:Webster Financial Corporation
Charter Class:Commercial bank, national (federal) charter and Fed member, supervised by the Office of the Comptroller of the Currency (OCC)
# of Branches:167, view all, view on map
Website:http://www.websteronline.com
Total Assets:$21,814,017,000
Total Deposits:$15,828,694,000
Total Equity Capital:$2,236,185,000
Total Domestic Office Deposits:$15,769,330,000
Net Income:$159,132,000
Quarterly Net Income:$52,142,000
Return on Assets:1%
Quarterly Return on Assets:1%
Return on Equity:10%
Quarterly Return on Equity:9%
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Client Review

8 client reviews of Webster Bank scored 2 out of 5.

Yelled at by bank manager
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by yellingatcustomers, Dec. 13, 2014

The branch manager arrogantly admits that he yells at ANYONE who yells at him either on the phone or in person.  Is this exceptional customer service?  What if this happened to an elderly person?  Is it ever okay, under any circumstances, to yell at a customer?   

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on Webster Bank, Cheshire-North Branch at Cheshire, CT
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An excellent branch and staff!
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by SangredeToro, Nov. 06, 2014

I went there in early October of 2014 for a bank funds letter, and was assisted by a friendly, professional and extremely lovely young lady named Chantelle.  She was both graceful and professional and helped me fully with the bank letter which I needed to have written. I would highly recommend this bank and branch of professional folks!

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 6 - 10 banks before.
* this review was made on Webster Bank, Bald Hill Road Branch at Warwick, RI
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phony reviews
Overall Rating
by jessies, Oct. 16, 2014

I have a few ira's with the bank and was searching for their phone number and saw the bad reviews. in defense of the bank at least three of the reviews were clearly written by the same person, perfect punctuation same cadence and even capitalizing one word in each review for EMPHASIS!!
liar liar!!!!

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Webster Bank, Ansonia Branch at Ansonia, CT
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All Reviews...

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