Washington Federal, Roswell Branch

Name:Washington Federal, Roswell Branch
Full Service Brick and Mortar Office
Review:5 client reviews
Location:300 N Pennsylvania Ave
Roswell, NM 88201

Chaves County
View Other Branches
 
Phone:575-622-6201
Office Hours:Mon: 09:00 to 16:00
Tue: 09:00 to 16:00
Wed: 09:00 to 16:00
Thu: 09:00 to 16:00
Fri: 09:00 to 17:00
FDIC Cert:#28088
Established:1920-01-01


The Bank

Name:Washington Federal
Concentration:Commercial Lending Specialization
Established:1917-01-01
FDIC Insurance:1935-06-24
Holden By:Washington Federal, Inc.
Charter Class:Commercial bank, national (federal) charter and Fed member, supervised by the Office of the Comptroller of the Currency (OCC)
# of Branches:243, view all, view on map
Website:www.washingtonfederal.com
Total Assets:$14,967,556,000
Total Deposits:$10,695,636,000
Total Equity Capital:$1,965,813,000
Total Domestic Office Deposits:$10,695,636,000
Net Income:$42,237,000
Quarterly Net Income:$42,237,000
Return on Assets:1%
Quarterly Return on Assets:1%
Return on Equity:9%
Quarterly Return on Equity:9%
 More...


Client Review

5 client reviews of Washington Federal scored 3 out of 5.

Run away FAST!!
Overall Rating
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by DisgustedandDeserted, May. 31, 2017

You will wait 2-4 days before their customer service calls you back.

Employees regularly lie, the vISA Debit Card they issue is NOT a Visa Debit Card, it is their card to use on Visa system, wash fed will not monitor any purchases. If someone steals Ur card or card # and uses it wash fed blames u and will then issue u a new card but don't tell u they refuse to link it to Ur account, u get a Visa Debit Card that cannot be used as a Debit Card!
Employee filling out was fed form demands u call every merchant where the card was illegal used or they will not refute the purchase. Every merchant does not care and tells u to contact your bank. When Ur done and read the form it does not require u to contact every merchant! After I signed the form an employee deleted a $400 purchase that wasn't mine without contacting me first! The department handling the contested purchases accepted deleting the $400 even though it was on the document I signed. It turns out that none of the information they require u provide other than the contested purchases is used by the department handling the contested purchases.
They refuse to let u close the account until 3-5 weeks later when the contested purchases are dealt with.
Hostile, argumentative, indifferent to the time u waste waiting for a useless debit card, no concern about being lied to, do not care about Ur time they waste!

I had been with them for over 15 years. Good riddance!!

* this reviewer has be with this bank for >10 years
* this reviewer had >10 banks before.
* this review was made on Washington Federal, Oracle And Magee Branch at Tucson, AZ
2 of 2 people found this review helpful. Was this review helpful to you? Yes, No   Report Abuse

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Ruth Groat & Leroy Groat.
Overall Rating
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by rancher, Nov. 19, 2015

 I used to be with South Valley Bank before it converted to Washington Federals system. the date was April 19-21, 2013.  I have been happy with it ever since. I like having it on my  computer so I can organize our life.          I used to put    rancher  then cupoftea when I started on the computer.

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on Washington Federal, La Pine Branch at La Pine, OR
1 of 1 people found this review helpful. Was this review helpful to you? Yes, No   Report Abuse

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Phone
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by kamerecarol, Feb. 25, 2014

I'm trying to get a hold of the bank for some information, the phone has been ringing for three min. and just hung up on me.  What do you have to do to contact these people??

* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Washington Federal, Campus Branch at Klamath Falls, OR
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All Reviews...

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