Capital One, O'CONNOR ROAD BRANCH
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54 client reviews
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| Name: | Capital One |
| Concentration: | All Other Over 1 Billion |
| Established: | 05/22/1933 |
| FDIC Insurance: | 01/01/1934 |
| Holden By: | CAPITAL ONE FINANCIAL CORP |
| Charter Class: | Commercial bank, national (federal) charter and Fed member, supervised by the Office of the Comptroller of the Currency (OCC) |
| # of Branches: | 281, view all, view on map |
| Website: | www.capitalone.com |
| Total Assets: | $475,628,639,000 |
| Total Deposits: | $374,160,480,000 |
| Total Equity Capital: | $53,187,218,000 |
| Total Domestic Office Deposits: | $374,037,440,000 |
| Net Income: | $5,242,097,000 |
| Quarterly Net Income: | $811,257,000 |
| Return on Assets: | 1% |
| Quarterly Return on Assets: | 1% |
| Return on Equity: | 10% |
| Quarterly Return on Equity: | 6% |
| More... | |
Client Review
54 client reviews of Capital One scored 2 out of 5.
Unprofessional
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by danielp2216, Jun. 06, 2012
This place is horrible.
This place is horrible. I went to the bank, spoke with the manager and put a hard close on my account. He then showed me the screen saying "closed", then assured me that no transaction will go through at this time. I took him for his word, cut up my debit card. Being diligent I double checked my account the next day that is was in fact closed, it was not. Two transactions came through after the account was close even though they assure me this would not happen. I then went to the bank and spoke with the manager, he advised this sometimes happens but failed to mention that to me at the time of closing. So now I am negative -290 in my account that i close on 6/4/2012 and they are unwilling to do anything about it. I work for a CRA and will be reporting what happened to the BBB, along with letting everyone I know not to go there. This all could have avoid had the admitted their mistake and returned my account to zero, then closing it for good like I had wanted from the beginning. I am manager myself, if I find our company is in fault, we correct the situation and maintain good standings with our customers. I assume they feel they are just too big to fail.
* this reviewer has be with this bank for <6 months
* this reviewer had 3 - 5 banks before.
* this review was made on Capital One, O'connor Road Branch at Irving, TX
2 of 3 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby danielp2216, Jun. 06, 2012
This place is horrible.
This place is horrible. I went to the bank, spoke with the manager and put a hard close on my account. He then showed me the screen saying "closed", then assured me that no transaction will go through at this time. I took him for his word, cut up my debit card. Being diligent I double checked my account the next day that is was in fact closed, it was not. Two transactions came through after the account was close even though they assure me this would not happen. I then went to the bank and spoke with the manager, he advised this sometimes happens but failed to mention that to me at the time of closing. So now I am negative -290 in my account that i close on 6/4/2012 and they are unwilling to do anything about it. I work for a CRA and will be reporting what happened to the BBB, along with letting everyone I know not to go there. This all could have avoid had the admitted their mistake and returned my account to zero, then closing it for good like I had wanted from the beginning. I am manager myself, if I find our company is in fault, we correct the situation and maintain good standings with our customers. I assume they feel they are just too big to fail.
* this reviewer has be with this bank for <6 months
* this reviewer had 3 - 5 banks before.
* this review was made on Capital One, O'connor Road Branch at Irving, TX
2 of 3 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
1 comment. Add a comment
by Bankdweller 2014-04-04 12:34:38
Looks like it to me, that you were trying to get away of some transactions that were going to hit your account. Most likely you borrowed a loan and gave your bank info and now that you received your loan, you don't want to pay your payments. Typical scenario that goes on at every bank I go to. And its people like you that cause a huuge delay in wanting to speak to a banker or manager.
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