U.S. Bank, MIAMISBURG BRANCH
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957 client reviews
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| Name: | U.S. Bank |
| Concentration: | All Other Over 1 Billion |
| Established: | 07/13/1863 |
| FDIC Insurance: | 01/01/1934 |
| Holden By: | U S BCORP |
| Charter Class: | Commercial bank, national (federal) charter and Fed member, supervised by the Office of the Comptroller of the Currency (OCC) |
| # of Branches: | 2301, view all, view on map |
| Website: | www.usbank.com |
| Total Assets: | $650,658,504,000 |
| Total Deposits: | $524,697,711,000 |
| Total Equity Capital: | $61,526,628,000 |
| Total Domestic Office Deposits: | $517,223,585,000 |
| Net Income: | $5,862,096,000 |
| Quarterly Net Income: | $950,209,000 |
| Return on Assets: | 1% |
| Quarterly Return on Assets: | 1% |
| Return on Equity: | 10% |
| Quarterly Return on Equity: | 6% |
| More... | |
Client Review
957 client reviews of U.S. Bank scored 2.5 out of 5.
Customer service
Overall Rating
Waiting Time
by Jenneferk, Jan. 17, 2017
Had an issue with some unexplainable overdraft fees, I never showed that I was in the negative on my end, even went into the bank to show them the descrepency between my app and what they had, and none of it matched, the tellers were wonderful as always and agreed there must have been a glitch in their system, the tellers were not able to waive the fees the manager only had access to do so. This manager, Steve, treated me as if I were some idiot that didn't know how to use online banking, when I'd had no problems with it the past year, he stated that my account online will not show me when I'm in the negative and it only shows on the banks end , which was a flat out lie . I then said that it sounded shady, and get this, he agreed , when I told him I would be contacting the district manager, he stated ,"don't get your hopes up because he is on vacation !" Thank goodness the regional manager was available and willing to listen to my concerns. Sad that I had to fight so hard for what was right! Becareful if you bank there and I would not trust the manager Steve at all!!!!
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Miamisburg Branch at Miamisburg, OH
8 of 9 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Waiting Timeby Jenneferk, Jan. 17, 2017
Had an issue with some unexplainable overdraft fees, I never showed that I was in the negative on my end, even went into the bank to show them the descrepency between my app and what they had, and none of it matched, the tellers were wonderful as always and agreed there must have been a glitch in their system, the tellers were not able to waive the fees the manager only had access to do so. This manager, Steve, treated me as if I were some idiot that didn't know how to use online banking, when I'd had no problems with it the past year, he stated that my account online will not show me when I'm in the negative and it only shows on the banks end , which was a flat out lie . I then said that it sounded shady, and get this, he agreed , when I told him I would be contacting the district manager, he stated ,"don't get your hopes up because he is on vacation !" Thank goodness the regional manager was available and willing to listen to my concerns. Sad that I had to fight so hard for what was right! Becareful if you bank there and I would not trust the manager Steve at all!!!!
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Miamisburg Branch at Miamisburg, OH
8 of 9 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
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