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U.S. Bank, NICHOLASVILLE ROAD BRANCH
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957 client reviews
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| Name: | U.S. Bank |
| Concentration: | All Other Over 1 Billion |
| Established: | 07/13/1863 |
| FDIC Insurance: | 01/01/1934 |
| Holden By: | U S BCORP |
| Charter Class: | Commercial bank, national (federal) charter and Fed member, supervised by the Office of the Comptroller of the Currency (OCC) |
| # of Branches: | 2301, view all, view on map |
| Website: | www.usbank.com |
| Total Assets: | $650,658,504,000 |
| Total Deposits: | $524,697,711,000 |
| Total Equity Capital: | $61,526,628,000 |
| Total Domestic Office Deposits: | $517,223,585,000 |
| Net Income: | $5,862,096,000 |
| Quarterly Net Income: | $950,209,000 |
| Return on Assets: | 1% |
| Quarterly Return on Assets: | 1% |
| Return on Equity: | 10% |
| Quarterly Return on Equity: | 6% |
| More... | |
Client Review
957 client reviews of U.S. Bank scored 2.5 out of 5.
Be Careful / Fact Check with Corporate
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by Nicole701, Apr. 25, 2018
First of all, I’ve had a lot of good experiences with US Bank. I’ve banked with them for years, my car is with them, and overall have had extremely good interactions with their staff. But unfortunately with banking we have to be wary of who is out for your best interest and who is looking to hit their ‘numbers’. The banker that sits directly to the left of their front desk area (male, bleach blond hair) is someone you need to be wary of. When asked yes/no questions multiple times he will provide false information if he has something to gain. Check all policy with corporate. If something sounds weird - check. If he isn’t able to accomplish what you want but acts like opening another line of credit is the magical answer - get a second opinion. Basically: it’s always a good idea to learn as much as you can about your bank’s policies, and don’t trust this guy to help you.
* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Nicholasville Road Branch at Lexington, KY
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby Nicole701, Apr. 25, 2018
First of all, I’ve had a lot of good experiences with US Bank. I’ve banked with them for years, my car is with them, and overall have had extremely good interactions with their staff. But unfortunately with banking we have to be wary of who is out for your best interest and who is looking to hit their ‘numbers’. The banker that sits directly to the left of their front desk area (male, bleach blond hair) is someone you need to be wary of. When asked yes/no questions multiple times he will provide false information if he has something to gain. Check all policy with corporate. If something sounds weird - check. If he isn’t able to accomplish what you want but acts like opening another line of credit is the magical answer - get a second opinion. Basically: it’s always a good idea to learn as much as you can about your bank’s policies, and don’t trust this guy to help you.
* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Nicholasville Road Branch at Lexington, KY
Was this review helpful to you? Yes, No Report Abuse
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Rude customer service
Overall Rating
by pRINCESS3, Oct. 26, 2011
I'm not surprised to read these lousy reviews from this branch. I spoke to a sharp-tongued young woman yesterday who was going to relay a message to the bank manager to call me when she couldn't help with my question. I never got a return call from ANYONE. I made a check deposit for $86,000.00. The check was drawn from another local bank. They told me it could take from 5-10 business days to clear. On the 10th business day, my check was taken off hold but they returned it due to ISF and charged me $33.00. What a horrible way to treat customers. I am moving to another branch TODAY
* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Nicholasville Road Branch at Lexington, KY
1 of 4 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Ratingby pRINCESS3, Oct. 26, 2011
I'm not surprised to read these lousy reviews from this branch. I spoke to a sharp-tongued young woman yesterday who was going to relay a message to the bank manager to call me when she couldn't help with my question. I never got a return call from ANYONE. I made a check deposit for $86,000.00. The check was drawn from another local bank. They told me it could take from 5-10 business days to clear. On the 10th business day, my check was taken off hold but they returned it due to ISF and charged me $33.00. What a horrible way to treat customers. I am moving to another branch TODAY
* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Nicholasville Road Branch at Lexington, KY
1 of 4 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
0 comment. Add a comment
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