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Byline Bank, HICKORY HILLS BRANCH
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6 client reviews
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| Name: | Byline Bank |
| Concentration: | Commercial Lending Specialization |
| Established: | 03/01/1972 |
| FDIC Insurance: | 03/01/1972 |
| Holden By: | BYLINE BCORP INC |
| Charter Class: | Commercial bank, state charter and Fed nonmember, supervised by the FDIC |
| # of Branches: | 60, view all, view on map |
| Website: | https://www.bylinebank.com |
| Total Assets: | $8,870,356,000 |
| Total Deposits: | $7,216,460,000 |
| Total Equity Capital: | $1,112,515,000 |
| Total Domestic Office Deposits: | $7,216,460,000 |
| Net Income: | $119,479,000 |
| Quarterly Net Income: | $32,578,000 |
| Return on Assets: | 1% |
| Quarterly Return on Assets: | 1% |
| Return on Equity: | 13% |
| Quarterly Return on Equity: | 12% |
| More... | |
Client Review
6 client reviews of Byline Bank scored 3 out of 5.
Ran by Monkeys
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by Tracie708, Jan. 28, 2014
Nothing but problems with this bank since day one.
Day one I opened the account and choose a set of their free single copy checks. Well I received the duplicate checks instead and was charged $25 for them. It was a hassle, but got that money refund.
Let's see then I got married and I tried 3 times to change my name on the account, because every time they wanted something else. Guess what? Still has my maiden name on the account.
Then I moved. Once again ran into issues. My drivers license has my married name on it. So we can't change your address, wrong person.
Trying to close this account now. While in the process of doing this, one of my direct withdraws went through that shouldn't have. I have been talking with them to get this fixed. Finally got that taken care of. Now to see if I can get $200 in overdraft fees to be reversed or at least some of that. So I called their main customer service number and they told me that I have to call the individual branch. Okay...I find that odd, but fine. I call and talk to a manager at the Hickory Hills location. She was unbelievably rude. Told me that I shouldn't have let my account be overdrawn. Well duh, but did you miss the part that the one company took money from my account when they weren't authorized too? Not really my fault there. Besides then I have never over-drafted on that account. Then tells me that I should go after the company that took the money out to refund me the money. Oh yeah, cause they will do that no problem right? Then proceeds to tell me that I am still -$15 and that I need to put money in my account before I receive additional overdraft fees and to have a good day. Bye.
I am sooo glad I am done with this sad excuse for a bank. Please save yourself the many headaches, go bank with tcf...they are at least ran by slightly smarter monkeys
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on Byline Bank, Hickory Hills Branch at Hickory Hills, IL
10 of 13 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby Tracie708, Jan. 28, 2014
Nothing but problems with this bank since day one.
Day one I opened the account and choose a set of their free single copy checks. Well I received the duplicate checks instead and was charged $25 for them. It was a hassle, but got that money refund.
Let's see then I got married and I tried 3 times to change my name on the account, because every time they wanted something else. Guess what? Still has my maiden name on the account.
Then I moved. Once again ran into issues. My drivers license has my married name on it. So we can't change your address, wrong person.
Trying to close this account now. While in the process of doing this, one of my direct withdraws went through that shouldn't have. I have been talking with them to get this fixed. Finally got that taken care of. Now to see if I can get $200 in overdraft fees to be reversed or at least some of that. So I called their main customer service number and they told me that I have to call the individual branch. Okay...I find that odd, but fine. I call and talk to a manager at the Hickory Hills location. She was unbelievably rude. Told me that I shouldn't have let my account be overdrawn. Well duh, but did you miss the part that the one company took money from my account when they weren't authorized too? Not really my fault there. Besides then I have never over-drafted on that account. Then tells me that I should go after the company that took the money out to refund me the money. Oh yeah, cause they will do that no problem right? Then proceeds to tell me that I am still -$15 and that I need to put money in my account before I receive additional overdraft fees and to have a good day. Bye.
I am sooo glad I am done with this sad excuse for a bank. Please save yourself the many headaches, go bank with tcf...they are at least ran by slightly smarter monkeys
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on Byline Bank, Hickory Hills Branch at Hickory Hills, IL
10 of 13 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
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