Home > Rhode Island Banks > East Greenwich Banks > Santander Bank, N.A. East Greenwich > Santander Bank, N.A., EAST GREENWICH BRANCH
Santander Bank, N.A., EAST GREENWICH BRANCH
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76 client reviews
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| Name: | Santander Bank, N.A. |
| Concentration: | Commercial Lending Specialization |
| Established: | 01/01/1907 |
| FDIC Insurance: | 03/10/1938 |
| Holden By: | BANCO SANTANDER SA |
| Charter Class: | Commercial bank, national (federal) charter and Fed member, supervised by the Office of the Comptroller of the Currency (OCC) |
| # of Branches: | 412, view all, view on map |
| Website: | www.santander.com |
| Total Assets: | $100,487,977,000 |
| Total Deposits: | $74,579,393,000 |
| Total Equity Capital: | $11,687,456,000 |
| Total Domestic Office Deposits: | $74,579,393,000 |
| Net Income: | $263,038,000 |
| Quarterly Net Income: | $47,722,000 |
| Return on Equity: | 2% |
| Quarterly Return on Equity: | 2% |
| More... | |
Client Review
76 client reviews of Santander Bank, N.A. scored 2 out of 5.
Terrible Customer Service!
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by OJCSO, Apr. 04, 2014
Apathetic, unfriendly, terrible customer service.
Dropped by the bank this afternoon to cash a small expense check as my company doesn't process direct deposit for expenses, this is the only reason I've physically visited the bank over the past few years. I was the only person in line with three tellers behind the counter. One of them made eye contact but the three of them continued to chat about bank gossip for the next 1 to 2 minutes. I realize that doesn't sound like a long time but when there is literally a single person waiting for service and three tellers, it's completely unacceptable and disrespectful.
I was finally called up by a miserable woman named Sandra or something similar who didn't acknowledge me with a smile, a hello, nothing. I handed over my check and ID and she began to process the transaction. The only interaction she was "forced" to have with me was "do you have an account here?" and she completed her work. She then handed me my cash and turned back to continue to gossip, no goodbye, no thank you, no nothing.
Seriously, get out of the customer service business completely if that's how you approach your job. Unreal.
I'll be working diligently to transition to a new bank as quickly as possible. Good luck to anyone that keeps this sh!tter of a bank in business.
Wow.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Santander Bank, N.A., East Greenwich Branch at East Greenwich, RI
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby OJCSO, Apr. 04, 2014
Apathetic, unfriendly, terrible customer service.
Dropped by the bank this afternoon to cash a small expense check as my company doesn't process direct deposit for expenses, this is the only reason I've physically visited the bank over the past few years. I was the only person in line with three tellers behind the counter. One of them made eye contact but the three of them continued to chat about bank gossip for the next 1 to 2 minutes. I realize that doesn't sound like a long time but when there is literally a single person waiting for service and three tellers, it's completely unacceptable and disrespectful.
I was finally called up by a miserable woman named Sandra or something similar who didn't acknowledge me with a smile, a hello, nothing. I handed over my check and ID and she began to process the transaction. The only interaction she was "forced" to have with me was "do you have an account here?" and she completed her work. She then handed me my cash and turned back to continue to gossip, no goodbye, no thank you, no nothing.
Seriously, get out of the customer service business completely if that's how you approach your job. Unreal.
I'll be working diligently to transition to a new bank as quickly as possible. Good luck to anyone that keeps this sh!tter of a bank in business.
Wow.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Santander Bank, N.A., East Greenwich Branch at East Greenwich, RI
Was this review helpful to you? Yes, No Report Abuse
1 comment. Add a comment
by Nicky444 2014-04-19 09:09:23
I went to the Eltingville Branch, in Staten Island ,NY, to make a deposit for the company I work for, while there, I asked the woman at the window, about my opening up a checking and Savings for myself personally. The woman went on a tirade, and started screaming at me with a British accent which she didn't have when I first spoke to her, she was saying crazy stuff, that I couldn't understand, I got my receipt and left, but not before I asked another teller what the other teller's name was. Martha Ruiz was the crazy woman's name, but why do you have crazy people working for you, I will not open an account of any kind with Santander as long as she is there, and I will ask my place of business to change to another bank until she is fired!
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