U.S. Bank, FITCHBURG MADISON BRANCH
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957 client reviews
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| Name: | U.S. Bank |
| Concentration: | All Other Over 1 Billion |
| Established: | 07/13/1863 |
| FDIC Insurance: | 01/01/1934 |
| Holden By: | U S BCORP |
| Charter Class: | Commercial bank, national (federal) charter and Fed member, supervised by the Office of the Comptroller of the Currency (OCC) |
| # of Branches: | 2301, view all, view on map |
| Website: | www.usbank.com |
| Total Assets: | $650,658,504,000 |
| Total Deposits: | $524,697,711,000 |
| Total Equity Capital: | $61,526,628,000 |
| Total Domestic Office Deposits: | $517,223,585,000 |
| Net Income: | $5,862,096,000 |
| Quarterly Net Income: | $950,209,000 |
| Return on Assets: | 1% |
| Quarterly Return on Assets: | 1% |
| Return on Equity: | 10% |
| Quarterly Return on Equity: | 6% |
| More... | |
Client Review
957 client reviews of U.S. Bank scored 2.5 out of 5.
Never a problem
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by Pugguy, May. 16, 2016
I have been with this bank for over 7 years. I've always been treated in a timely manner and with respect. I have been through a few diffrent branch managers and they have all been fine. Most of the staff know who I am and my name. I'm always greeted and taken care of right away. I find these reviews stating the bad customer service just not viable. I have never seen this at this branch or any other. I use a lot of the services here, loans, checking, credit ect. All handled very nicely and professionally. I will continue my banking with US Bank Fitchburg for years to come. Thanks for all that you gals and guys do there. It's always a pleasure.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on U.S. Bank, Fitchburg Madison Branch at Madison, WI
1 of 1 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby Pugguy, May. 16, 2016
I have been with this bank for over 7 years. I've always been treated in a timely manner and with respect. I have been through a few diffrent branch managers and they have all been fine. Most of the staff know who I am and my name. I'm always greeted and taken care of right away. I find these reviews stating the bad customer service just not viable. I have never seen this at this branch or any other. I use a lot of the services here, loans, checking, credit ect. All handled very nicely and professionally. I will continue my banking with US Bank Fitchburg for years to come. Thanks for all that you gals and guys do there. It's always a pleasure.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on U.S. Bank, Fitchburg Madison Branch at Madison, WI
1 of 1 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
0 comment. Add a comment
Crooks!
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by kcarly245, Sep. 17, 2012
I usually don't do this kind of thing, but I think it is important to know that US Bank as an entity is bad, but the service at this bank reinforced it 100% I stood at their "desk" where you wait to speak with a banker. No one helped, but there was one teller not helping a customer, an employee that walked right past me, and another two "bankers"/employees who were talking to each other at a desk. I was in plain sight of all of these employees!
I had to approach the teller who wasn't helping a customer that I needed to speak to a banker. I then was directed to their "lobby" to sit while I waited for a banker to help me. Keep in mind I was seated 20 feet from the two employees talking to each other at one of their desks, again I was in plain sight of all of these employees. When the two talking at the desk were finally done talking with each other (5 minutes later) I was approached by one of them. Super disrespecful!
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on U.S. Bank, Fitchburg Madison Branch at Madison, WI
6 of 11 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby kcarly245, Sep. 17, 2012
I usually don't do this kind of thing, but I think it is important to know that US Bank as an entity is bad, but the service at this bank reinforced it 100% I stood at their "desk" where you wait to speak with a banker. No one helped, but there was one teller not helping a customer, an employee that walked right past me, and another two "bankers"/employees who were talking to each other at a desk. I was in plain sight of all of these employees!
I had to approach the teller who wasn't helping a customer that I needed to speak to a banker. I then was directed to their "lobby" to sit while I waited for a banker to help me. Keep in mind I was seated 20 feet from the two employees talking to each other at one of their desks, again I was in plain sight of all of these employees. When the two talking at the desk were finally done talking with each other (5 minutes later) I was approached by one of them. Super disrespecful!
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on U.S. Bank, Fitchburg Madison Branch at Madison, WI
6 of 11 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
1 comment. Add a comment
by madcitymaven 2013-10-16 17:33:51
this comment is dumb
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