U.S. Bank, COLUMBIA VILLAGE ALBERTSON'S BRANCH

Mrs.
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by Charla, Sep. 17, 2015

Location is convenient in the Albertson's store. Staff is extremely friendly and helpful. They know each customer by name and often inquire about family members or other interests.

* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on U.S. Bank, Columbia Village Albertson's Branch at Boise, ID
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Josh Mo*fast-Branch manager-BIG THIEF-he oversees this branch and Gray lane
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by USBANKARETHIEVES, Nov. 30, 2012

My name is Carol Bedard. I have banked with US BANK since 1998. I had a negative balance in my acct. on 11/28/12-noticed my paycheck deposit from a week prior was nowhere to be found. I called the USBANK 800 number to talk to internet banking since I made the deposit from home using my scanner and computer, which I often do since it is convenient. Long story short-there was a 10 cent discrepancy in the amount of my paycheck and what I typed in in the deposit which prevented the deposit from being made. They recommended that I go to my bank and re-deposit the check in person and also speak to them about reversing the NSF fees that had occured. I went to the Emmett Idaho branch and Sherri helped me there (super nice gal. I showed her the deposit summary printout of my deposit as proof that I had made the deposit. She said she couldn't reverse the fees but could call my branch manager (Josh Mo*fast)and ask if he would reverse the fees. She got him on the line and he said he would reverse ONE fee. There were THREE of them--totalling $105. Sherri apologized that Josh would not reverse all of them as she agreed that a 10 cent typo-error was clearly an honest mistake and said if she could override his decision, she would reverse all of them. She gave me his number so I could call him if I wanted to. I called him right after I left the bank and ask him to look at this incident from the human side of things--as a person and reverse the other two fees since this was not an over-spending issue in my account. He would not reverse them--said that he is looking at things from the human side and was giving me a 33% discount in the fees because it wasn't a "bank error". This was not looking at things from the "human side"...this was looking at things from the banker side--looking at me as if I'm a number. I wished him a Merry Christmas and told him I hope he sleeps good at night stealing from people like he just did me. So I have been a member of US Bank since 1998. I have paid my fair share of fees when it's my error. This was an honest 10 cent mistake--not an overspending situation. Josh and these other bankers could care less about us as humans--we are all just an account number. I don't trust banks or our govt. and I'm looking into not using any banks anymore and just using the good ole fashioned CASH only way. They're not going to get another red cent from me. Carol Bedard P.S. I'm going to do a YOUTUBE video on this situation too so everyone will know what type of people they're dealing with at US BANK. UPDATE: I just found this youtube video so I don't have to go and make one: this guy used to work there! Yep...Josh gets bonuses for the fees he steals from me and you too. This video is one in a series of them from a former US BANK employee-check it out: http://www.youtube.com/watch?v=HyKcOtR5kIc

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Columbia Village Albertson's Branch at Boise, ID
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