Bank of America, 41ST AND CAPITOLA BRANCH

Horrible service; it all depends on who you are. they are very selective on who they serve best. I've been banking with Bank of Amerca for over 20yrs. I started out at the branch on Silver star rd. I think I've deat with just about every branch,but this branch across from the hospital and near Walll Mart seems to be good for me especially when I have a Dr,s appointment. Every year when I go to deposit our income tax chech they become problematic, every single yr. First of all there is never enough tellers,, the inside Atm I has something going on and the very same teller always rejects the check.. If a particular manager is not there, then my time is wasted to deposit my check. She does not care to look at the Id's; I think the amount and the fact that I am a woman of color bothers her.They have more attendants in those office booths than tellers at the windows. They trouble shoot for whom ever they want to. I.have sat there and actually listened to the conversation of the acting manager after declining my transaction , he spoke to another client in Spanish and approved her transaction when she did not have what was required. He has no idea that I speak spanish..This was so very hurtful, and unfair. They seem to have a high tur over of tellers, because they sure do not have  a lot of tellers and no matter how busy it is they will close a window and leave one person..