U.S. Bank, HOOD RIVER BRANCH
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957 client reviews
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| Name: | U.S. Bank |
| Concentration: | All Other Over 1 Billion |
| Established: | 07/13/1863 |
| FDIC Insurance: | 01/01/1934 |
| Holden By: | U S BCORP |
| Charter Class: | Commercial bank, national (federal) charter and Fed member, supervised by the Office of the Comptroller of the Currency (OCC) |
| # of Branches: | 2301, view all, view on map |
| Website: | www.usbank.com |
| Total Assets: | $650,658,504,000 |
| Total Deposits: | $524,697,711,000 |
| Total Equity Capital: | $61,526,628,000 |
| Total Domestic Office Deposits: | $517,223,585,000 |
| Net Income: | $5,862,096,000 |
| Quarterly Net Income: | $950,209,000 |
| Return on Assets: | 1% |
| Quarterly Return on Assets: | 1% |
| Return on Equity: | 10% |
| Quarterly Return on Equity: | 6% |
| More... | |
Client Review
957 client reviews of U.S. Bank scored 2.5 out of 5.
Always good customer service! !
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by RoxyminiCoop, Aug. 21, 2015
I have been banking with this branch for 9 years. Everyone here is always friendly and greets me by my name. Even the new employees.
I never have any problems cashing checks and their is never a long wait. Everyone at this branch is wonderful. I can't believe anyone would ever think differently. Thank you US bank employees for always a pleasant banking experience!!
Roxy W.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on U.S. Bank, Hood River Branch at Hood River, OR
0 of 1 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby RoxyminiCoop, Aug. 21, 2015
I have been banking with this branch for 9 years. Everyone here is always friendly and greets me by my name. Even the new employees.
I never have any problems cashing checks and their is never a long wait. Everyone at this branch is wonderful. I can't believe anyone would ever think differently. Thank you US bank employees for always a pleasant banking experience!!
Roxy W.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on U.S. Bank, Hood River Branch at Hood River, OR
0 of 1 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
1 comment. Add a comment
by Digruntled 2016-06-08 16:38:33
I have a comment about a bank manager, Mike Stonebrener (SP?). I came to the 12th Street Hood River branch because I am traveling to Europe and the day before, 6/6/16, I came in to get a loaded Visa card, hoping I could use it to buy tickets online, since I was blocked from using my US Bank debit card several times. I called the US Bank service line and was told I couldn't use a debit card for this purpose.
I bought the Visa card after telling the tellers why, and got home to find out it can't be used overseas. I came back 6/7/16 to talk to Mike about both situations. He called and got US Bank to allow me to use my debit once over a period of two days. I told him I was disappointed and hadn't ever had to do this to purchase online overseas tickets and hotels in 20 years of travel and said I knew it wasn't' his policy, but I disagreed. He proceeded to interrupt and argue with me, telling me I was wrong. I then told him I couldn't use the card I had put $500 on, he called and found out I would have to pay $15 to get my money back. I refused to pay this and decided to keep it- but was not happy, since I prefer the money in my account. He didn't apologize for the tellers' mistakes, and was disrespectful the complete transaction. He argued with me and did't acknowledge the fact that I had a right to state my concerns or that I now have a card I don't want.
I have no idea why he would treat a customer this way.My sister and her husband are from Hood River- orchardists, I am a teacher, we are part of the community and deserve respect; everyone does.
Mary Stunz
Mary Stunz
I bought the Visa card after telling the tellers why, and got home to find out it can't be used overseas. I came back 6/7/16 to talk to Mike about both situations. He called and got US Bank to allow me to use my debit once over a period of two days. I told him I was disappointed and hadn't ever had to do this to purchase online overseas tickets and hotels in 20 years of travel and said I knew it wasn't' his policy, but I disagreed. He proceeded to interrupt and argue with me, telling me I was wrong. I then told him I couldn't use the card I had put $500 on, he called and found out I would have to pay $15 to get my money back. I refused to pay this and decided to keep it- but was not happy, since I prefer the money in my account. He didn't apologize for the tellers' mistakes, and was disrespectful the complete transaction. He argued with me and did't acknowledge the fact that I had a right to state my concerns or that I now have a card I don't want.
I have no idea why he would treat a customer this way.My sister and her husband are from Hood River- orchardists, I am a teacher, we are part of the community and deserve respect; everyone does.
Mary Stunz
Mary Stunz
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