Home > Utah Banks > Provo Banks > Green Dot Bank DBA Bonneville Bank Provo > Green Dot Bank DBA Bonneville Bank
Green Dot Bank DBA Bonneville Bank
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10 client reviews
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| Name: | Green Dot Bank DBA Bonneville Bank |
| Concentration: | All Other Over 1 Billion |
| Established: | 05/15/1978 |
| FDIC Insurance: | 05/15/1978 |
| Holden By: | GREEN DOT CORP |
| Charter Class: | Commercial bank, state charter and Fed member, supervised by the Federal Reserve (FRB) |
| Website: | www.bonnevillebank.com |
| Total Assets: | $3,930,835,000 |
| Total Deposits: | $3,512,148,000 |
| Total Equity Capital: | $147,657,000 |
| Total Domestic Office Deposits: | $3,512,148,000 |
| Net Income: | $82,513,000 |
| Quarterly Net Income: | $14,307,000 |
| Return on Assets: | 2% |
| Quarterly Return on Assets: | 1% |
| Return on Equity: | 92% |
| Quarterly Return on Equity: | 57% |
| More... | |
Client Review
10 client reviews of Green Dot Bank DBA Bonneville Bank scored 2 out of 5.
Mr Eugene LeFever
Overall Rating
Office Environment & Staff
Waiting Time
Other Services
by geno99, Jun. 16, 2016
problem is getting some on the phone very helpful when you do I have field a complant with federal reserve bank of san Francisco and they sent me a letter saying green dot has issued a 120 refund witch is a lie the gave me a 50 dollar credit after I couldn't use my card for about a week my account is still messed up and cant get no ones help at green dot
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on Green Dot Bank DBA Bonneville Bank, Green Dot Bank Dba Bonneville Bank at Provo, UT
9 of 12 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Office Environment & Staff Waiting Time Other Servicesby geno99, Jun. 16, 2016
problem is getting some on the phone very helpful when you do I have field a complant with federal reserve bank of san Francisco and they sent me a letter saying green dot has issued a 120 refund witch is a lie the gave me a 50 dollar credit after I couldn't use my card for about a week my account is still messed up and cant get no ones help at green dot
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on Green Dot Bank DBA Bonneville Bank, Green Dot Bank Dba Bonneville Bank at Provo, UT
9 of 12 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
0 comment. Add a comment
Fraudulent Activity
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by msprecis, Jun. 01, 2016
If I was able to rate them lower I would. My card stopped working and after several attempts to get a new card after 2 weeks finally received it and still does not work and they still tried charging me to replace it. Trying to rectify the problem they said they would have a supervisor call back several times and still no call back. They stopped taking my phone calls, the last call they said do not call until you have replacement card, replacement card does not work and they will still not take my card. I have auto deposit, they have my money, I am unable to get my money. On a fixed income in poor health. Will be homeless without my money. How can they treat customers like this. Still waiting after a month.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Green Dot Bank DBA Bonneville Bank, Green Dot Bank Dba Bonneville Bank at Provo, UT
6 of 7 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby msprecis, Jun. 01, 2016
If I was able to rate them lower I would. My card stopped working and after several attempts to get a new card after 2 weeks finally received it and still does not work and they still tried charging me to replace it. Trying to rectify the problem they said they would have a supervisor call back several times and still no call back. They stopped taking my phone calls, the last call they said do not call until you have replacement card, replacement card does not work and they will still not take my card. I have auto deposit, they have my money, I am unable to get my money. On a fixed income in poor health. Will be homeless without my money. How can they treat customers like this. Still waiting after a month.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Green Dot Bank DBA Bonneville Bank, Green Dot Bank Dba Bonneville Bank at Provo, UT
6 of 7 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
0 comment. Add a comment
NO CUSTOMER SERVICE
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by MJC1959, Jan. 19, 2015
I have been using the same prepaid card through WalMart for more than five years. After Green Dot took over the cards (previously issued by GE Capital) their service sucks. My card was abruptly cancelled with no warning. When I called to find out what was going on they gave me the same rote answer: I had too many transactions. I was never given a warning or option to find another payment method. They are still holding my funds 15 days later (which they gladly took just two days prior to cancelling the card). I cannot get my money refunded and I am on a limited income so this has caused me many problems. Don't do business with this company!
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on Green Dot Bank DBA Bonneville Bank, Green Dot Bank Dba Bonneville Bank at Provo, UT
14 of 15 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby MJC1959, Jan. 19, 2015
I have been using the same prepaid card through WalMart for more than five years. After Green Dot took over the cards (previously issued by GE Capital) their service sucks. My card was abruptly cancelled with no warning. When I called to find out what was going on they gave me the same rote answer: I had too many transactions. I was never given a warning or option to find another payment method. They are still holding my funds 15 days later (which they gladly took just two days prior to cancelling the card). I cannot get my money refunded and I am on a limited income so this has caused me many problems. Don't do business with this company!
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on Green Dot Bank DBA Bonneville Bank, Green Dot Bank Dba Bonneville Bank at Provo, UT
14 of 15 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
3 comments. Add a comment
by cmcook 2015-04-03 18:20:18
I feel you. They collected $6349 and the very hour the money went on my card the locked it for "suspicious activity" I had to send a copy of my ID to them and they couldnt read 2 letters on the address and said they could not verify my identity. I had to get a new drivers license and they still haven't released my money to me. Don't ever do business with these people. At no time was I told they would need my ID to verify my identity and throughout this whole ordeal I have only received 1 email to tell me they blocked my card. I have had an awful time trying to get information. I will never use one of these cards again. There are to many good providers out there to have to deal with this awful awful awful customer service.
by daigo 2015-05-10 13:57:42
This green dot rip off card wants your social security number before you can get your money
by Paralegal49 2020-06-24 11:12:29
They froze my account without warning and now I cannot even get a hold of anyone. Absolutely a terrible Bank and I do not recommend anyone using Green Dot Bank as an option for banking.
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