Tri Counties Bank, Bakersfield Grand Island Village Branch

Name:Tri Counties Bank, Bakersfield Grand Island Village Branch
Full Service Brick and Mortar Office
Review: 3star6 client reviews
Location:11330 Ming Ave
Bakersfield, CA 93311

Kern County
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Branch Deposit:$163,157,000
FDIC Cert:#21943
Established:07/30/2012


The Bank

Name:Tri Counties Bank
Concentration:Commercial Lending Specialization
Established:03/11/1975
FDIC Insurance:03/11/1975
Holden By:TRICO BANCSHARES
Charter Class:Commercial bank, state charter and Fed nonmember, supervised by the FDIC
# of Branches:79, view all, view on map
Website:www.tcbk.com
Total Assets:$9,907,411,000
Total Deposits:$7,839,588,000
Total Equity Capital:$1,253,492,000
Total Domestic Office Deposits:$7,839,588,000
Net Income:$123,007,000
Quarterly Net Income:$27,526,000
Return on Assets:1%
Quarterly Return on Assets:1%
Return on Equity:10%
Quarterly Return on Equity:9%
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Client Review

6 client reviews of Tri Counties Bank scored 3 out of 5.

Getting worse by the day.
 1star Overall Rating
 2star Interest Rate and Cost
 2star Office Environment & Staff
 3star Waiting Time
 2star Other Services
by SadLoyalCustomer, Dec. 08, 2022

I have been with this bank since before it was "Tri-counties" it was North Valley Bank. I have seen the level of service decline from perfect service and what you would hope a bank to be to a point where is it like pulling teeth to even go into the bank. The people in the bank are hit or miss on politeness and respectfulness. Some are great and others...you wonder how they even got the job to begin with. You can no longer just go into a bank and have your issues resolved, you have to have them call a customer help line for you so that the other team can give you a run around, but it is "not their fault and they are sorry that you are experiencing issues. YOU must have done something wrong." Recently I have had bank staff be so rude to the point that they should have been fired on the spot, in person and on the phone. The standards for customer service from this bank have fallen to a point of criminality. While the app has made the use and management of your account easier, it seems to have made the staff lazier as "Well, you can do that on the app yourself!" being said in a snobby voice is commonplace. Questions are usually answered by the phrase "The person that usually handles that is not in right now." I used to have complete faith in this bank, but now I have to check the account every day to ensure that nothing is being mismanaged. Several times I have had to have my account number changed and new cards issued because of errors on their end. I am trying to be polite about my experiences and the only thing positive I can think of at the moment is that the wait times are still usually pretty short at most locations. The professionalism and customer service are, however, very lacking. During covid, my wife was pregnant, and we had to escape from thew wildfires plaguing northern CA. I know times were rough for everyone, but the actual lack of compassion we felt while trying to get our finances in order and to live while displaced from our home was torture. I hope that the service is returned to above expectations, but for now at least I would suggest staying far away from this bank.

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Tri Counties Bank, Fortuna Branch at Fortuna, CA
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Banking in Bakersfield
 1star Overall Rating
 2star Interest Rate and Cost
 1star Office Environment & Staff
 3star Waiting Time
 1star Other Services
by summergirl, Jun. 16, 2012

We have banked at Tri-Counties Bank for years.  We went in the Branch on California Avenue and had the misfortune of dealing with Brenda Michael the Assistant Branch Manager.  Not only was she very rude but gave us incorrect information as well.  We have decided to close our accounts there and move to another bank completely!

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Tri Counties Bank, Bakersfield Branch at Bakersfield, CA
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by edsmarine 2018-02-07 19:10:22
Friendly staff, however loan officers 'mislead you'. (using that term loosely) It wasn't until after I signed the contract, I noticed the loan was changed from 20 years to a  10 year loan with a balloon payment of $100,000.00 at the end of 10 years, and I was told sign here and here, it is everything we discussed.  When it truth it was not.  At this time I cannot refinance as the back charges fees for early payoff of loan.
Fantastic bank
 5star Overall Rating
 5star Interest Rate and Cost
 5star Office Environment & Staff
 5star Waiting Time
 5star Other Services
by Wamywalker13, Jun. 13, 2012

Ive had numerous problems with a few banks in the past and I have to say Tricounties is absolutly fabuolous!!! They rememeber me when I walk in the door. They remember my interests and we actually talk like humans not just the robotic version most banks are set on" how are you what can I do for you...Thank you have a nice day" All be it that is nice, but after youve banked with Tricounties its like eating lobster after all of your years eating soilent green. You don't even realize how great it can be until you actually see it for yourself. I give every memeber in the Visalia branch a rating of 10 out of 10 they rock!

* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 3 - 5 banks before.
* this review was made on Tri Counties Bank, Visalia Branch at Visalia, CA
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