United Community Bank, Johns Creek Branch

Name:United Community Bank, Johns Creek Branch
Full Service Brick and Mortar Office
Review:8 client reviews
Location:6600 Mcginnis Ferry Road
Duluth, GA 30097

Fulton County
View Other Branches
 
Phone:770-476-9797
Branch Deposit:$42,004,000
FDIC Cert:#16889
Established:1993-12-08


The Bank

Name:United Community Bank
Concentration:Commercial Lending Specialization
Established:1950-03-01
FDIC Insurance:1950-03-01
Holden By:United Community Banks, Inc.
Charter Class:Commercial bank, state charter and Fed nonmember, supervised by the FDIC
# of Branches:100, view all, view on map
Website:www.ucbi.com
Total Assets:$7,491,655,000
Total Deposits:$6,289,853,000
Total Equity Capital:$791,211,000
Total Domestic Office Deposits:$6,289,853,000
Net Income:$57,007,000
Quarterly Net Income:$20,186,000
Return on Assets:1%
Quarterly Return on Assets:1%
Return on Equity:9%
Quarterly Return on Equity:10%
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Client Review

8 client reviews of United Community Bank scored 3 out of 5.

Bounce Protection
Overall Rating
Office Environment & Staff
Waiting Time
by Vivomaine, Sep. 01, 2013

For years I had bounce protection and never had a problem cashing a check or any other difficulties. The staff was always friendly. Then all of a sudden I was never told why they took away my bounce protection, can't cash a check unless I have the amount in my account, always have to get a supervisor approval every time I make a deposit. It is frustrating and very unprofessional to just change someones account without telling them why. Not a five star bank any more.

* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on United Community Bank, Adairsville Branch at Adairsville, GA
5 of 5 people found this review helpful. Was this review helpful to you? Yes, No   Report Abuse

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WORST Business Practices by FAR!
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by Casbar54, Jun. 12, 2013

Amazed at how inept and ludicrous their banking system as a whole is including their phone system and staff behind it.

Simple phone call to find out why my mtge pmt was refused for NSF from my well-funded money-mkt acct turned into an hour long process.  Phone call trsfrd twice to an endless-ringing line which was never answered or kicked back to an operator after 10.5 MINUTES!
Finally, asked where my call had been trsfrd to and was told the loan dpt.  MY LOAN was NOT at UCBI.  Then, was told maybe they were busy!  So why didn't the system kick it back to an operator?

Asked for a supervisor who only talked over me, would not let me finish a sentence, ask a question, etc.  Asked to speak w/ her supervisor to file a complaint about both the practice of trsfing calls AND the disrespect shown by a supervisor to an already upset customer.

Director of Banking in GA and TN both were unavailable... SURPRISE, SURPRISE, SURPRISE! but there were problems with the phone lines in Kingston.  (Funny how they patched me thru ok to the Kingston branch mgr, who was also unavailable.

ONE HOUR and counting to get the answer to a simple question - why was my mortgage pmt of $949.62 returned when my account held over $2800!  AMAZED, Disgust for this bank CONFIRMED to be wholly deserved, and MOVING MY ACCT immediately!

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on United Community Bank, Eagle National Stockbridge Branch at Stockbridge, GA
4 of 6 people found this review helpful. Was this review helpful to you? Yes, No   Report Abuse

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LOVE THE TELLER
Overall Rating
Office Environment & Staff
Waiting Time
by skanda, Apr. 01, 2013

I USE THE BRANCH IN FARRAGUT, TN, AND ALWAYS GO THROUGH DIANE FARHAT'S LINE. SHE IS ALWAYS SWEET AND KIND, AND GOES THE EXTRA MILE TO HELP YOU OUT. ALWAYS FEEL WELCOME, NEVER RUSHED. I HAVE MY ACCOUNT THERE AS WELL AS ONE FOR EACH OF MY CHILDREN.

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on United Community Bank, Farragut Branch at Knoxville, TN
1 of 2 people found this review helpful. Was this review helpful to you? Yes, No   Report Abuse

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All Reviews...

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