Umpqua Bank

Name:Umpqua Bank
Full Service Brick and Mortar Office
Main Office of the Bank
Review:16 client reviews
Location:445 S.E. Main Street
Roseburg, OR 97470

Douglas County
 
Phone:541-440-3961
FDIC Cert:#17266
Established:1953-11-09


The Bank

Name:Umpqua Bank
Concentration:Commercial Lending Specialization
Established:1953-11-09
FDIC Insurance:1953-11-09
Holden By:Umpqua Holdings Corporation
Charter Class:commercial bank, state charter and Fed nonmember, supervised by the FDIC
# of Branches:376, view all, view on map
Website:www.umpquabank.com
Total Assets:$11,830,061,000
Total Deposits:$9,347,359,000
Total Equity Capital:$1,855,906,000
Total Domestic Office Deposits:$9,347,359,000
Net Income:$20,010,000
Quarterly Net Income:$20,010,000
Return on Assets:1%
Quarterly Return on Assets:1%
Return on Equity:4%
Quarterly Return on Equity:4%
 More...


Client Review

16 client reviews of Umpqua Bank scored 3 out of 5.

The Martinazzi branch will unequivocally exceed your wildest expectations!!!
Overall Rating
Interest Rate and Cost
Office Environment & Staff
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by hardchimes, Aug. 14, 2014

The manager and employees sincerely go over, above and beyond the call of duty regarding customer service, kindness, integrity and sincerity. I could not have been more impressed with the people behind the desk such as Gabe and Katie to name a few. The ambiance and aesthetics of the structure are definitely one to be admired. I feel extraordinary comfortable ensuring my security with them. I'd bet my life that you'd be much happier with Umpqua Bank vs any other banking institution.

Sincerely,

Nathan Starr

* this reviewer has be with this bank for <6 months
* this reviewer had 3 - 5 banks before.
* this review was made on Umpqua Bank, Tualatin Branch at Tualatin, OR
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Avoid this branch
Overall Rating
Interest Rate and Cost
Office Environment & Staff
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by Annemarie, Apr. 10, 2014

This branch is the worst for customer service. I was just there. No tellers were working! There was 1 person on the phone in the manager's cubicle, one person behind a desk at new accounts, one person in the merchandiser cubicle, and one person at the drive up window. I stood there for 5 minutes. No one acknowledged my presence. I finally asked one person (who was with a customer) if they had any tellers today. The reply was: We only have 4 people working today and we're really busy.
Avoid this branch and just take your business elsewhere!

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Umpqua Bank, Lakeport Branch at Lakeport, CA
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by bricknercj 2014-06-12 16:06:58
This branch is inside a retirement community.   There is no drive up teller.  My mother banks at this branch. They have two employees that work there, both of whom are great.   Either this comment is just here to spam Umpqua Bank, or the commenter is talking about another branch.
Business Manager
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by rephonedan, Mar. 26, 2014

Over 20 years of doing business with Umpqua. I am called by name and treated with respect. I highly recommend Umpqua.

* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Umpqua Bank, Sonora Junction Branch at Sonora, CA
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