Umpqua Bank

Name:Umpqua Bank
Full Service Brick and Mortar Office
Main Office of the Bank
Review:19 client reviews
Location:445 S.E. Main Street
Roseburg, OR 97470

Douglas County
View Other Branches
 
Phone:541-440-3961
FDIC Cert:#17266
Established:1953-11-09


The Bank

Name:Umpqua Bank
Concentration:Commercial Lending Specialization
Established:1953-11-09
FDIC Insurance:1953-11-09
Holden By:Umpqua Holdings Corporation
Charter Class:commercial bank, state charter and Fed nonmember, supervised by the FDIC
# of Branches:371, view all, view on map
Website:https://www.umpquabank.com
Total Assets:$22,058,625,000
Total Deposits:$16,446,763,000
Total Equity Capital:$4,002,106,000
Total Domestic Office Deposits:$16,446,763,000
Net Income:$39,385,000
Quarterly Net Income:$19,375,000
Return on Assets:1%
Return on Equity:3%
Quarterly Return on Equity:3%
 More...


Client Review

19 client reviews of Umpqua Bank scored 3 out of 5.

My Umpqua Bank experience
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by 6425, Nov. 14, 2014

You've got to experience what I did.  The staff greeted me with a smile and superior customer service, Whitney made me feel "at home" in the beautifully decorated and designed lobby of the downtown branch.  We completed most of the paper work for my husband and my newly formed business account, but asked if she could help by meeting us later to fill out other needed forms.  Subsequently, Whitney showed up at our home with freshly baked donuts and balloons to finish the process and offer congratulations.  We couldn't be happier with our newly found friend and business!  A win, win.

* this reviewer has be with this bank for <6 months
* this reviewer had 3 - 5 banks before.
* this review was made on Umpqua Bank, San Jose Downtown Branch at San Jose, CA
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Disgusted
Overall Rating
Office Environment & Staff
Other Services
by fairlyfree, Sep. 06, 2014

Went through the drive-thru to cash an Umpqua check. The teller insisted on charging a fee for not having an account, I detested. The only reason for me going to the bank the check was drawn from was to prevent a fee for cashing. After a few minutes expressing my distaste she waived the fee and started to process my check.

Taking my local oregon id she went on to say something to the nature of we do not normally do this at the drive-thru but since we have already started; while holding up an ink pad. I was a bit confused at first then realized she now wanted my fingerprint. "Unless you have a problem with that?", she said.

I was dumbfounded. With few words I explained the only place that takes fingerprints are jails and I am not a criminal for not having an account. I asked for my id and check back and immediately drove across the street to the First Community credit union.

The Credit Union experience was much, much better. Instead of just cashing the check I decided to to open a checking & saving account. After running through the paperwork and credit checks they were happy to open an account for me (and did NOT require biometrics).  It was a really smooth process.

* this reviewer had 3 - 5 banks before.
* this review was made on Umpqua Bank, Cave Junction Branch at Cave Junction, OR
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Avoid this branch!
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by Velvet, Sep. 03, 2014

The Martinazzi branch is the worse bank I've ever been to. The manager is never there, the tellers unhelpful. They messed up my Health Savings Account which cost me hours of wasted time getting corrected. It is amazing how this branch stays in business! They are proud of their community service. Why not start good service in their own bank?


* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 6 - 10 banks before.
* this review was made on Umpqua Bank, Tualatin Branch at Tualatin, OR
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All Reviews...

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