Umpqua Bank, Progress Ridge Branch

UMPQUA in Phoenix. Unprofessionally Stinks.
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by cordobes, Nov. 14, 2013

Cordobe's - Talent,OR
2013-11-148 minutes ago 1 51 They say Umpqua Bank is making money;you would never tell by visiting the Phoenix branch. Here you can see the tellers and staff ,often times standing around waiting for something to do. Well, I don\'t pay their salaries but what sometimes happens ,they take their insecurities and frustrations out on some of their clients. Other customers pick up on it and often feel free to verbally abuse others who may be waiting for services. It becomes a joke and the store manager is more interested in doing lunch than seeing that the office runs smoothley. Part of the problem is the location .  I've never seen a bigger bunch of cowboy pickup truckers and assorted backwoods types in one central location . I guess this is why they enjoy visiting this particular store. They like the snide remarks , the jokes , the ugly stares and backbiting rudeness  I've at times witnessed and experienced. Will they cash your check? Well, If they like you!


* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on Umpqua Bank, Phoenix Branch at Phoenix, OR
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Never Again
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by AutumnBorn, Oct. 12, 2013

1.  Took more than 10 days to verify my identity to obtain a debit card.  I've never had to do more than show my ID at any other financial institution to obtain a debit card.

2.  A (now former) business partner attempted to make himself sole owner of the account and all other members signers.  When I said "no way" to the banker (a friend of now former business partner), the account was frozen until their legal department could figure it out.  I own the majority of the business, yet they felt it necessary to freeze the account.

3.  I had to freeze out my (now former) business partner in a merger.  But wait...the Umpqua Bank legal department hadn't OK'd it, so paying debts and DOR isn't yet possible.

As soon as Umpqua Bank decides they have no choice but to let my money go (I was the sole investor), I'm taking every dime out and never looking back.

The only good thing I can say is, I've never had to wait in line.  Due to lack of business?

* this reviewer has be with this bank for <6 months
* this reviewer had 3 - 5 banks before.
* this review was made on Umpqua Bank, Bellevue Branch at Bellevue, WA
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Do not use Umpqua bank - no business freindley
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by DoNotUseUmpquaBank, Jun. 21, 2013

DO NOT USE UMPQUA BANK – They are not business friendly - DO NOT USE UMPQUA BANK –

Business have transaction needs and business need to move cash form one location to another and purchase products and pay vendors.  Typically this is done with standing wires and business debit cards

I decided to give Umpqua Bank a try, and this is what I found

1.        UMPQUA BANK is not business friendly;  Umpqua bank has no concept in handling business accounts or the needs that business that have to pay vendors with debit cards.

2.        UMPQUA BANK force business transactions to use wires on transfers over 10K

3.        UMPQUA BANK has un-realistic limits of $3,000 on debt card transactions (regardless of how much money you place in a debit card account.  

4.        UMPQUA BANK  attitude is that it is their money and they are doing you a favor (and if you write checks over $10K, watch out)

5.        UMPQUA BANK has no concept of a standing wire to pay the same business vendor multiple times.

6.        UMPQUA BANK places 5 day hold on Cashier Checks drawn from sister banks.


What a mistake!  I have other bank accounts for my other businesses at one of those big nasty banks.  I have no limits on my business debit card.  I have standing wires to pay my vendors.  So why did I create the new business at Umpqua Bank?  I wanted to try something different - Big mistake on my part.  

I’ll un-wind my business transactions from Umpqua Bank and go elsewhere – I recommend that you do the same.
Do not use Umpqua bank.  Do not make the mistake that I did.  Umpqua bank does not have their act together and I doubt that they will under the executive management in place.  Who knows, maybe the feds will shut them down in a bank audit.

DO NOT USE UMPQUA BANK – there are better banks then Umpqua - UMPQUA BANK IS A JOKE


* this reviewer has be with this bank for <6 months
* this reviewer had 3 - 5 banks before.
* this review was made on Umpqua Bank, Hawthorne Branch at Portland, OR
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