Umpqua Bank, Multnomah Village

Name:Umpqua Bank, Multnomah Village
Full Service Brick and Mortar Office
Review:15 client reviews
Location:7837 Sw Capitol Hwy, Suite 101
Portland, OR 97219

Multnomah County
 
Phone:503-219-6140
Branch Deposit:$15,643,000
FDIC Cert:#17266
Established:2011-02-22


The Bank

Name:Umpqua Bank
Concentration:Commercial Lending Specialization
Established:1953-11-09
FDIC Insurance:1953-11-09
Holden By:Umpqua Holdings Corporation
Charter Class:commercial bank, state charter and Fed nonmember, supervised by the FDIC
# of Branches:376, view all, view on map
Website:www.umpquabank.com
Total Assets:$11,830,061,000
Total Deposits:$9,347,359,000
Total Equity Capital:$1,855,906,000
Total Domestic Office Deposits:$9,347,359,000
Net Income:$20,010,000
Quarterly Net Income:$20,010,000
Return on Assets:1%
Quarterly Return on Assets:1%
Return on Equity:4%
Quarterly Return on Equity:4%
 More...


Client Review

15 client reviews of Umpqua Bank scored 3 out of 5.

Avoid this branch
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by Annemarie, Apr. 10, 2014

This branch is the worst for customer service. I was just there. No tellers were working! There was 1 person on the phone in the manager's cubicle, one person behind a desk at new accounts, one person in the merchandiser cubicle, and one person at the drive up window. I stood there for 5 minutes. No one acknowledged my presence. I finally asked one person (who was with a customer) if they had any tellers today. The reply was: We only have 4 people working today and we're really busy.
Avoid this branch and just take your business elsewhere!

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Umpqua Bank, Lakeport Branch at Lakeport, CA
3 of 5 people found this review helpful. Was this review helpful to you? Yes, No   Report Abuse

1 comment. Add a comment

by bricknercj 2014-06-12 16:06:58
This branch is inside a retirement community.   There is no drive up teller.  My mother banks at this branch. They have two employees that work there, both of whom are great.   Either this comment is just here to spam Umpqua Bank, or the commenter is talking about another branch.
Business Manager
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by rephonedan, Mar. 26, 2014

Over 20 years of doing business with Umpqua. I am called by name and treated with respect. I highly recommend Umpqua.

* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Umpqua Bank, Sonora Junction Branch at Sonora, CA
0 of 1 people found this review helpful. Was this review helpful to you? Yes, No   Report Abuse

0 comment. Add a comment

Favorite bank and branch
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by yoda, Feb. 17, 2014

This is the only bank I have ever dealt with that will call my home or office to personally let me know if there is any problem with my account or let me know the answer to a question I asked while in the branch that they could not answer  immediately. To me that is able an beyond customer service in this day and age of banking. Always great staff no matter which branch I go to. Although where I bank is my favorite branch. There is never a hold on any check from any client no matter the size of the check or where it is from, unlike B of A.

There credit card rates are high for a business and the website for the credit card is at least a decade old in design and functionality.

Although their interest rate on our business loan is excellent.

I find that the personal accounts are a better value than the business account, but for the little extra it cost for a business account compared to some of the competitors it is well worth it when it comes to customer service.

In the 10 years I have banked with Umpqua I have never once considered moving my account. Not that I have not had a few problems, but I consider two issues in ten years for three accounts is not a bad track record.

I was trying to get a home mortgage through Umpqua and the experience was the worst of any home loan since the 80's with Washington Mutual. A pleasant person and an easy application. But follow through was non-existent. It is a good thing we backed out of buying the home because it took a year to get a follow up call to see if we still wanted the loan.

The other issue we had was an auto payment to a business loan that got messed up on renewal of the loan. It took several months to get that working correctly. Any fees, bad credit reporting etc. were always taken care of without even asking though. So it was painless, just frustrating that one department could not communicate with another department.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 6 - 10 banks before.
* this review was made on Umpqua Bank, Esther Short Commons Branch at Vancouver, WA
Was this review helpful to you? Yes, No   Report Abuse

0 comment. Add a comment

All Reviews...

JPMorgan Chase Bank, Raleigh Hills Branch
Full Service Brick and Mortar Office
7700 Sw Beaverton Hillsdale Highway
Portland, OR 97225
Bank of America, Sw Macadam Ave Branch-Ust Branch
Limited Service Facility Office
4380 Sw Macadam Ave
Portland, OR 97239
Bank of America, Hillsdale Branch
Full Service Brick and Mortar Office
6309 Sw Capitol Highway
Portland, OR 97239
Wells Fargo Bank, S.W. 13th & Barbur Blvd Branch
Full Service Brick and Mortar Office
7615 Southwest 13th Avenue
Portland, OR 97219
Wells Fargo Bank, Johns Landing Branch
Full Service Brick and Mortar Office
5615 S.W. Macadam Avenue
Portland, OR 97239
U.S. Bank, Lake Grove Branch
Full Service Brick and Mortar Office
16480 S.W. Boones Ferry Road
Lake Oswego, OR 97035
KeyBank, Hillsdale Branch
Full Service Brick and Mortar Office
6335 S.W. Capital Highway
Portland, OR 97239
Columbia State Bank, Raleigh Hills
Full Service Brick and Mortar Office
4805 Sw 77th Avenue
Portland, OR 97225

View All