UMB Bank, Great Mall Of The Gr. Plains Branch

Name:UMB Bank, Great Mall Of The Gr. Plains Branch
Full Service Brick and Mortar Office
Review:7 client reviews
Location:20652 West 151st Street
Olathe, KS 66061

Johnson County
View Other Branches
 
Phone:913-780-1119
Branch Deposit:$28,208,000
FDIC Cert:#8273
Established:1997-08-11


The Bank

Name:UMB Bank
Concentration:Commercial Lending Specialization
Established:1902-08-28
FDIC Insurance:1934-01-01
Holden By:Umb Financial Corporation
Charter Class:Commercial bank, national (federal) charter and Fed member, supervised by the Office of the Comptroller of the Currency (OCC)
# of Branches:111, view all, view on map
Website:www.umb.com
Total Assets:$15,995,419,000
Total Deposits:$12,910,176,000
Total Equity Capital:$1,266,080,000
Total Domestic Office Deposits:$12,910,176,000
Net Income:$72,517,000
Quarterly Net Income:$24,558,000
Return on Assets:1%
Quarterly Return on Assets:1%
Return on Equity:8%
Quarterly Return on Equity:8%
 More...


Client Review

7 client reviews of UMB Bank scored 3.5 out of 5.

The worst customer service ever
Overall Rating
by Nothappyatall, Dec. 16, 2014

My deceased mother had an account there and while I was trying to handle her final business the employees there at the Gladstone branch were the most rude and un-compassionate people I have ever came across. I would NEVER bank at UMB or recommend anyone to do so.

* this review was made on UMB Bank, North Antioch Branch at Kansas City, MO
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DriveThruDisdain
Overall Rating
Office Environment & Staff
Waiting Time
Other Services
by DriveThruDisdain, Dec. 07, 2014

I hope that this is taken to be constructive criticism so that my experience helps to improve customer service.  I was at the drive thru on 12/06/14 and asked for a pen.  Apparently, the first teller could not hear me.  I repeated "pen" a few times when he asked if I needed a deposit slip. Then, a different teller, (older, bald with glasses)immediately appeared on the screen.  He asked what I needed and I said "May I have a pen?"  He said deposit slip.  Then, he repeated, "Deposit slip?"  I said "Pen..P-E-N..."  Well, he became rather defensive and condescending in addition to cutting me off by "closing" the monitor when I was trying to speak.  I was trying to say, "Thank you for being so accommodating.." or something like this and he heard me and then immediately reappeared. At this point, I repeated what I said, and said, "Thank you..."  I perceived that he was even more defensive and I felt uncomfortable and drove to another branch.    My issues are the following:  1)  I don't like the fact that the teller has control over the visual monitor and communication.  I felt belittled and dismissed as the teller could come and go as he/she pleased.  2)  If NEITHER teller could understand me, and, there was a problem with the speaker/audio system.  They could have politely said, "We are having a hard time hearing you...would you mind coming to the lobby?"  3) I have had a UMB account since high school and I've never encountered such rude and insulting service.  I hope that the branch manager and this particular (older, bald) teller understands my point of view.   

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on UMB Bank, Deer Creek Banking Center Branch at Overland Park, KS
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ebenezer0000
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by ebenezer0000, Oct. 11, 2014

Excellent work by the staff of this branch.

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