UMB Bank, Great Mall Of The Gr. Plains Branch

Name:UMB Bank, Great Mall Of The Gr. Plains Branch
Full Service Brick and Mortar Office
Review:9 client reviews
Location:20652 West 151st Street
Olathe, KS 66061

Johnson County
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Phone:913-780-1119
Branch Deposit:$34,059,000
FDIC Cert:#8273
Established:1997-08-11


The Bank

Name:UMB Bank
Concentration:Commercial Lending Specialization
Established:1902-08-28
FDIC Insurance:1934-01-01
Holden By:Umb Financial Corporation
Charter Class:Commercial bank, national (federal) charter and Fed member, supervised by the Office of the Comptroller of the Currency (OCC)
# of Branches:116, view all, view on map
Website:www.umb.com
Total Assets:$20,290,729,000
Total Deposits:$16,003,043,000
Total Equity Capital:$1,707,280,000
Total Domestic Office Deposits:$16,003,043,000
Net Income:$40,472,000
Quarterly Net Income:$40,472,000
Return on Assets:1%
Quarterly Return on Assets:1%
Return on Equity:10%
Quarterly Return on Equity:10%
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Client Review

9 client reviews of UMB Bank scored 3 out of 5.

UMB Colorado
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by UMBFormerCustomer, Jun. 02, 2017

UMB closed the branch nearest to me and another one in town.  Now I have to drive downtown to make a deposit, which takes me about 40 minutes get there and back.  They aren't open on Saturdays and have recently cut there banking hours during the week.
The only thing that has kept me there is the fact I have been with UMB for about 15 years and I like the staff there, but now the staff is changing.  
I now see no reason to use them at all.  Totally don't care about the customer and do whatever they want to make it convenient for them.
I will be closing all three of my accounts.  My wife and my three kids will be closing theirs as well.


* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on UMB Bank, Downtown Banking Center at Colorado Springs, CO
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UMB bank in Overland Park
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by CGerg, Jul. 06, 2015

I have called the 87th street location 3 times asking an officer of the bank to call me back.  Each time they took my number and told me she would call me back. No one has ever called back.  The answer system as of July 6 doesn't even identify that you have reached the bank or tell you the bank hours of operation.  Pathetic! I've been a customer for over 40 years, started when they were City National Bank on 10th and Grand.  This lousy service has got me thinking about finding a new bank if they continue to treat customers this way.

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on UMB Bank, Roe at Overland Park, KS
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The worst customer service ever
Overall Rating
by Nothappyatall, Dec. 16, 2014

My deceased mother had an account there and while I was trying to handle her final business the employees there at the Gladstone branch were the most rude and un-compassionate people I have ever came across. I would NEVER bank at UMB or recommend anyone to do so.

* this review was made on UMB Bank, North Antioch Branch at Kansas City, MO
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by ebenezer0000 2015-06-27 22:42:37
I have never had an account with a bank that has polite and jovial clerks as the UMB branch at 703 Colorado Boulevard in Denver,C O. These ladies know their work and are a joy to experience their customer service. I will stay a long time at this bank and I highly recommend it to all.

All Reviews...

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