U.S. Bank, Wentzville Crossing Schnucks Branch

Name:U.S. Bank, Wentzville Crossing Schnucks Branch
Full Service Retail Office
Review:628 client reviews
Location:1960 Wentzville Parkway
Wentzville, MO 63385

St. Charles County
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Phone:636-887-3651
Office Hours:Mon: 10:00 am to 7:00 pm
Tue: 10:00 am to 7:00 pm
Wed: 10:00 am to 7:00 pm
Thur: 10:00 am to 7:00 pm
Fri: 10:00 am to 7:00 pm
Sat: 10:00 am to 4:00 pm
Sun: 11:00 am to 3:00 pm
Branch Deposit:$12,922,000
FDIC Cert:#6548
Established:2006-03-01


The Bank

Name:U.S. Bank
Concentration:Commercial Lending Specialization
Established:1863-07-13
FDIC Insurance:1934-01-01
Holden By:U.S. Bancorp
Charter Class:commercial bank, national (federal) charter and Fed member, supervised by the Office of the Comptroller of the Currency (OCC)
# of Branches:3239, view all, view on map
Website:http://www.usbank.com
Total Assets:$384,193,608,000
Total Deposits:$286,193,358,000
Total Equity Capital:$40,443,727,000
Total Domestic Office Deposits:$263,661,347,000
Net Income:$2,713,960,000
Quarterly Net Income:$1,434,795,000
Return on Assets:1%
Quarterly Return on Assets:2%
Return on Equity:14%
Quarterly Return on Equity:14%
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Client Review

628 client reviews of U.S. Bank scored 2.5 out of 5.

Poor Managment
Overall Rating
by PRFK, Oct. 13, 2014

So I went in with my weekly business deposit as I have for 10+ years to US BANK and was waited on promptly as usual, they counted out my cash of around $6000,00 and what do you know the teller states there is a $20.00 bill that appears to be fake, it was old looking, been around for a while, but looked real to me. She set it aside and continued to count out the rest, she asked for her Assistant  Manager Katie Fults to come over and review the $20.00 bill, she came over and looked at it at on the counter lifted it into the light to check for water marks and said confiscate it with no explanation to me and walked away. So I asked the teller to explain to me so in the future I could keep an eye out for it so it does not happen to me again, she stated she would have to have Katie Fults explain it to me. When I asked Katie Fults to explain this to me she got very short with me and stated there is no water mark of a head on the right, so I took the fake $20, held it up to the light and asked Katie where the mark should be, she replied Its fake there was nothing she could do about it and asked for the next customer to step up. So I took out a $20 from my wallet held it up to the light and could not see this in my bill either and I asked if they had the pen to rub across it to show me if it was fake, the teller stated they do not have these. All I wanted was someone to help me understand what to look for in the future since I am a business owner and take a lot of cash, I don’t care about $20 dollars, I’m just glad it was only that. I will no longer use this U.S. Bank - Wentzville Crossing Schnucks Office as long as Katie Fults works out of this branch I will drive out of my way to use another US Bank in the area, and may look into other opportunities. She was rude to me, short with me, did not care about me the customer, I hope they have a camera with sound so when they read this they can review with their own eyes the not so pleasant treatment I received. I will say I never had a problem with this branch until now, but they have a very large turnover of employees, that might mean a problem in itself…

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Wentzville Crossing Schnucks Branch at Wentzville, MO
19 of 20 people found this review helpful. Was this review helpful to you? Yes, No   Report Abuse

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by Chester 2014-10-17 13:09:09
I believe it is outrageous for US Bank to charge $5.00 to cash a check that I wrote to someone who is trying to cash it at US Bank. Why charge them?  I have the account at US Bank and they can tell the person if the check is good or not.  I think it is a very bad policy and I'm looking to move my accounts with them.  UNBELIEVABLE!!!
by mrparrino 2014-10-23 07:41:53
I had a teller give me some suspicion about a $20 bill also. It was a 20 from an earlier circulation was all. The new 20's look different. This 20 was probably 10 years old if that. These young tellers aren't used to seeing these apparently. I'm sure plenty of people bring these in. Heck, ATMs still dish these out occassionaly. That's just ignorant of her IMO.
more than satisfied
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by randr, Jul. 13, 2014

I have had my account(s) business as well as personal with this bank (through all the name changes) for over 20 years.
They have always been more than helpful and friendly. There is a occasional teller that could be better but you'll get that anywhere...overall... a great bank!

* this reviewer has be with this bank for >10 years
* this reviewer had 6 - 10 banks before.
* this review was made on U.S. Bank, Wentzville Crossing Schnucks Branch at Wentzville, MO
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