U.S. Bank, Walton Kroger Branch

Name:U.S. Bank, Walton Kroger Branch
Full Service Retail Office
Review:802 client reviews
Location:635 Chestnut Street
Walton, KY 41094

Boone County
View Other Branches
 
Phone:859-485-3400
Office Hours:Mon: 9:00 am to 7:00 pm
Tue: 9:00 am to 7:00 pm
Wed: 9:00 am to 7:00 pm
Thur: 9:00 am to 7:00 pm
Fri: 9:00 am to 7:00 pm
Sat: 9:00 am to 4:00 pm
Sun: 12:00 pm to 4:00 pm
Branch Deposit:$3,832,000
FDIC Cert:#6548
Established:2008-11-06


The Bank

Name:U.S. Bank
Concentration:Commercial Lending Specialization
Established:1863-07-13
FDIC Insurance:1934-01-01
Holden By:U.S. Bancorp
Charter Class:Commercial bank, national (federal) charter and Fed member, supervised by the Office of the Comptroller of the Currency (OCC)
# of Branches:3227, view all, view on map
Website:http://www.usbank.com
Total Assets:$423,203,763,000
Total Deposits:$315,187,684,000
Total Equity Capital:$43,800,079,000
Total Domestic Office Deposits:$288,161,152,000
Net Income:$1,320,777,000
Quarterly Net Income:$1,320,777,000
Return on Assets:1%
Quarterly Return on Assets:1%
Return on Equity:12%
Quarterly Return on Equity:12%
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Client Review

802 client reviews of U.S. Bank scored 2.5 out of 5.

Personable customer service
Overall Rating
Waiting Time
Other Services
by Countryboy80831, Jul. 05, 2016

The manager and staff at the Falcon branch are some of the best people I've had the pleasure of dealing with. They've been extremely helpful in all the dealings I've had there. I wouldn't Bank anywhere else.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 6 - 10 banks before.
* this review was made on U.S. Bank, Falcon Safeway Branch at Peyton, CO
2 of 2 people found this review helpful. Was this review helpful to you? Yes, No   Report Abuse

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Business Account
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by Ralf, Jul. 05, 2016

My husband and I opened a business checking account and now they are having issues with it.  This is what happened.  The representative at the branch had heartburn over the documentation that we provided.  She said that she had to have their Attorney in their legal department review them.  So she did and called a day later to let us know that it was approved.  She originally had a heartburn about the address being in UT and then the articles of organization indicated both UT and CO.  Our documents were drafted by an attorney's office.  Well the day after she called us we opened our bank account because she indicated that the legal department approved our paperwork. Now we are having issues keeping it open.  We should have went with Bank of America. They are more established with business accounts.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Stonegate Branch at Parker, CO
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Does 12:00 mean 11:55
Overall Rating
Office Environment & Staff
by Gilbedw, Jul. 02, 2016

Unbelievable. I used this site to locate a USBank branch that is open on Saturday to take my business deposit (going out of town on vacation).

Business hours clearly indicate 12:00 pm closing and I hustled hard to get there from 30 miles away to get this done.

Lobby was locked when I arrived at 11:55. Went to drive up window and presented my envelopes to the teller at the window. She said we close in 5 minutes and will not be able to deposit those til Tuesday. Offered to take the envelopes and hold them til they came back in on Tuesday.

Apparently she thought I would hand this money through the window and drive away without a deposit receipt???

My bigger issue is that there was no other customers around and there were two tellers just waiting on the clock to strike 12 so they could hit the door. When you advertise hours open til 12, should that not mean you are open to customers til 12 and employee wrap up begins at that point. If not, then don't advertise open to 12....advertise open for business til 11:50!!!!

Unbelievably poor customer service....and yes this was the White Pine branch on July 2nd 2016!!!!

* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on U.S. Bank, White Pine Branch at White Pine, TN
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All Reviews...

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