U.S. Bank, Ventura Branch

Hold Checks For NO Reason
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by hvingfunyet, Apr. 12, 2014

This branch is a joke!! They will place a hold on your check so they can hold on to the money. I deposited a check on a Tuesday. They put a hold on it, and that some of the money would be released on Thursday, and told me there was nothing they could do about it. I found out that branch did NOT release the funds on Thursday when I went to pay get my car out of the shop, the debit card was denied.
When I called they said there was nothing they could do and that the funds would be available in another week. I asked is there was anything to get the funds released earlier.

 Sandy told me I need to call the Title company that wrote the check and see if they put a stop payment on the check. I did and the Title officer told me she did NOT. I called back and Sandy told me she would look into it. Sandy called back and said I needed a copy of the cancelled check and then the funds would be released. When I called the Title company back they told me they were pro-active about this and they had a copy of the cancelled, and they emailed me the copy. I then called Sandy back and told her I had the copy and that the check had cleared the next day (Wednesday). She told me she would call me back. This was on Friday. She NEVER called back.

DON'T USE THIS BRANCH!!!

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 6 - 10 banks before.
* this review was made on U.S. Bank, Lynwood Branch at Lynwood, CA
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by DumpingUSBank, Apr. 10, 2014

Don't do business with them for loans of any kind. My local branches (Plymouth, MN and Robbinsdale, MN) have incompetent loan staff partially because they're always new hires that don't know anything. Worse, they give incorrect information. The corporate loan application phone help line is a joke.

Just like any big bank--NOBODY at US Bank cares about the customer. I'd advise looking for a hometown bank. That's what I'm doing this week.

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Robbinsdale Branch at Minneapolis, MN
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Beware their fraud safeguards are nonexistent
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by alexg, Apr. 01, 2014

I run a small business in Bellevue WA. While reviewing our trust account bank statement, we found a check that was cashed against our account that was clearly fraudulent. The name and address on the check weren't even a match for our business.
We took this to the Bellevue Main branch and were told that machines process the checks, and no human looks at the names on an account. If the account and routing number match, then thats all it takes. When asked what we needed to do in response, we were told USBank would have to close our account, and open a new one with a different account number. When I explained that this was a trust account, and not a simple personal checking, they had no idea what that meant. The whole experience was highly discouraging, and we will be looking to move our accounts to another bank.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Bellevue Main Branch at Bellevue, WA
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