U.S. Bank, Ventura Branch
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657 client reviews
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| Name: | U.S. Bank |
| Concentration: | Commercial Lending Specialization |
| Established: | 1863-07-13 |
| FDIC Insurance: | 1934-01-01 |
| Holden By: | U.S. Bancorp |
| Charter Class: | Commercial bank, national (federal) charter and Fed member, supervised by the Office of the Comptroller of the Currency (OCC) |
| # of Branches: | 3240, view all, view on map |
| Website: | http://www.usbank.com |
| Total Assets: | $387,033,747,000 |
| Total Deposits: | $284,226,575,000 |
| Total Equity Capital: | $40,394,685,000 |
| Total Domestic Office Deposits: | $262,477,077,000 |
| Net Income: | $4,120,330,000 |
| Quarterly Net Income: | $1,406,370,000 |
| Return on Assets: | 1% |
| Quarterly Return on Assets: | 1% |
| Return on Equity: | 14% |
| Quarterly Return on Equity: | 14% |
| More... | |
Client Review
657 client reviews of U.S. Bank scored 2.5 out of 5.
Long waits, not enough employees, don't do what they say they are
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by stundunn, Jan. 23, 2015
Always one person working the desk. Always a long wait in long lines. Rude phone service. Called in three times to ask for something. Told they were making note. Showed up. Noone had a clue what I needed or that I'd called. The gal at the drive up window is a gem and overworked, but still pleasant.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Red Bridge Branch at Kansas City, MO
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby stundunn, Jan. 23, 2015
Always one person working the desk. Always a long wait in long lines. Rude phone service. Called in three times to ask for something. Told they were making note. Showed up. Noone had a clue what I needed or that I'd called. The gal at the drive up window is a gem and overworked, but still pleasant.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Red Bridge Branch at Kansas City, MO
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Horrible bank
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by Yecdesign, Jan. 21, 2015
Since US bank took over my experience with them were horrible. They over charge me all kind fee. Got letter from them ask to pay a overdraft fee, with I didn't not overdraft, the US bank overdraft to charge for them to close one of my account, even though I have 2 other account with them, before they told me won't have any fee to other account since I had saving account with them. Yes get the $30 for they want, take all me money out, close all the account. So wish still with charter one, had with them 12 years never have problem. The hinsdale branch manger just a rude and mean. Also have account at chase, they are so nice.
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Hinsdale Branch at Hinsdale, IL
0 of 2 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby Yecdesign, Jan. 21, 2015
Since US bank took over my experience with them were horrible. They over charge me all kind fee. Got letter from them ask to pay a overdraft fee, with I didn't not overdraft, the US bank overdraft to charge for them to close one of my account, even though I have 2 other account with them, before they told me won't have any fee to other account since I had saving account with them. Yes get the $30 for they want, take all me money out, close all the account. So wish still with charter one, had with them 12 years never have problem. The hinsdale branch manger just a rude and mean. Also have account at chase, they are so nice.
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Hinsdale Branch at Hinsdale, IL
0 of 2 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
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Mrss
Overall Rating
Office Environment & Staff
Waiting Time
Other Services
by Mrss, Jan. 21, 2015
My experience from day one with Matthew who has no people skills was not pleasant. He has a flat affect, never smiles and very arrogant. I presented my situation regarding a deposit that was refused at his branch which was a tuition refund check issued by a reputable University. I took the check to another location who had no problem depositing the check into a savings account. When I went back to tell him my experience he pretty much dismissed the situation and stated my the employee who helped me at another location violated company rules and risk their job. That was very offensive, inappropriate and unprofessional. I questioned why would they do such act? He had no additional reply to this question. I am hoping that if the dissatisfied reviews continue to post, customers will take their business to another location. The staff is slow and do not know their left from their right. Cerritos location is a great disappointment. The bank has the nerve to solicit their business on school campuses what the hell?
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Cerritos Branch at Cerritos, CA
0 of 2 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Office Environment & Staff Waiting Time Other Servicesby Mrss, Jan. 21, 2015
My experience from day one with Matthew who has no people skills was not pleasant. He has a flat affect, never smiles and very arrogant. I presented my situation regarding a deposit that was refused at his branch which was a tuition refund check issued by a reputable University. I took the check to another location who had no problem depositing the check into a savings account. When I went back to tell him my experience he pretty much dismissed the situation and stated my the employee who helped me at another location violated company rules and risk their job. That was very offensive, inappropriate and unprofessional. I questioned why would they do such act? He had no additional reply to this question. I am hoping that if the dissatisfied reviews continue to post, customers will take their business to another location. The staff is slow and do not know their left from their right. Cerritos location is a great disappointment. The bank has the nerve to solicit their business on school campuses what the hell?
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Cerritos Branch at Cerritos, CA
0 of 2 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
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