U.S. Bank, SUNRISE MALL BRANCH

Horrible
Overall Rating
Other Services
by Bleerue89, Jul. 29, 2016

Their customer service is horrible! I recently moved to Seattle, WA. I was attempting to transfer money over from my acct with Golden 1 for a recurring draft and their routing number kept popping up as Invalid. When I called they customer service rep was extremely unhelpful. She didn't offer any other solutions. The quickest way I was going to be able to get the money in the acct would end up being one day late. I politely asked her to notate my acct advising them to not charge any overdraft fees. She said she would be happy to. When I told her about my move to Seattle she never offered or suggested that I update my address, which was the last thing on my mind as I was frantic about trying to get the money into that acct on time. Fast forward to a month later, I have $300 in overdraft fees which I only became aware of 2 days ago. When I called the branch manager to dispute this he told me there was no note on my acct and that he was not willing to aid me and my concerns in any way shape or form and that "it isn't her job to offer or suggest that I update my address". He said I was misinformed from recovery services. He did not apologize, he was rude, and very unconcerned. Do NOT bank with them. When dealing with recovery services for a second time I was told the branch manager misinformed me. We then conducted a three way call between myself, recovery, and the branch manager. He rattled off his reason as to why he "WONT" reverse fees. The recovery rep stepped in and said "so it's his discretion to reverse fees. It's not that he can't but that HES NOT WILLING TO". He then said "I'm hanging up now". Now I'm stuck with a $300 balance I am responsible for paying off. When the my acct would have only been overdrafted for a 24hr period and the money I transferred was in my acct the next day. Call me crazy but I was under the impression banks were supposed to help protect your money...not rob you. HORRIBLE. HORRIBLE. HORRIBLE CUSTOMER SERVICE!!!

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Sunrise Mall Branch at Citrus Heights, CA
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Overdraft protection?
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Interest Rate and Cost
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by OutragedInSac, Dec. 03, 2012

I called in late Oct to have some overdraft fees cancelled, which they said they would do IF I signed up for overdraft protection. Then I had her move some money from my saving to checking to cover the my original overdraft, and have enough to transfer to savings for the auto-transfer......NOTHING was done.....nothing! The overdrafts continued to pile up unbenounced to me and I go into my local branch to find out they have closed my account and taken the $50 from my savings AND the $20 in my business account. I received no warning calls about these overdrafts, and any letters were received WEEKS LATER...I am livid. I talked to the assistant manager to correct this mistake and PAUL tells me, we have no record of that discussion and you still owe us this money! OUTRAGEOUS....I am appalled by their poor business practices. I have already reported them to the corporate headquarters. NEVER open an account at this branch.

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Sunrise Mall Branch at Citrus Heights, CA
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