U.S. Bank, Sequim Branch

Name:U.S. Bank, Sequim Branch
Full Service Brick and Mortar Office
Review:610 client reviews
Location:101 West Washington
Sequim, WA 98382

Clallam County
 

Phone:360-683-3366
Office Hours:Mon: 9:00 am to 6:00 pm
Tue: 9:00 am to 6:00 pm
Wed: 9:00 am to 6:00 pm
Thur: 9:00 am to 6:00 pm
Fri: 9:00 am to 6:00 pm
Sat: Closed
Sun: Closed
Drive-up Hours:Mon: 9:00 am to 6:00 pm
Tue: 9:00 am to 6:00 pm
Wed: 9:00 am to 6:00 pm
Thur: 9:00 am to 6:00 pm
Fri: 9:00 am to 6:00 pm
Branch Deposit:$43,603,000
FDIC Cert:#6548
Established:1971-11-29


The Bank

Name:U.S. Bank
Concentration:Commercial Lending Specialization
Established:1863-07-13
FDIC Insurance:1934-01-01
Holden By:U.S. Bancorp
Charter Class:commercial bank, national (federal) charter and Fed member, supervised by the Office of the Comptroller of the Currency (OCC)
# of Branches:3117, view all, view on map
Website:http://www.usbank.com
Total Assets:$367,103,430,000
Total Deposits:$270,081,137,000
Total Equity Capital:$40,093,416,000
Total Domestic Office Deposits:$247,720,025,000
Net Income:$1,279,165,000
Quarterly Net Income:$1,279,165,000
Return on Assets:1%
Quarterly Return on Assets:1%
Return on Equity:13%
Quarterly Return on Equity:13%
 More...


Client Review

610 client reviews of U.S. Bank scored 2.5 out of 5.

WA ATTORNEY GENERAL AGREES: US BANK DOES PREDATORY LENDING
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by hurtfulbankingvictim, Mar. 09, 2014

DO NOT REFINANCE WITH US BANK! I started a multi-property refinance 11/30/12 and it was still in process in June 2013 with predatory lending practice reported to the WA Attorney General Office. US Bank representatives admit to many mistakes/mishandling throughout the stressful process. Bank was required to return appraisal costs.

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Sequim Branch at Sequim, WA
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Don't bother in Sequim
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by keeplooking, Aug. 22, 2013

I went into US Bank looking for a Home Equity Loan based on their advertised rate.  It was nothing but one disaster after another.  After 3 months, we were no closer in getting the loan than we were on day 1.  The loan officer was rude, condescending, and under trained. If she didn't know something, she would just make something up which caused further delays.

Lack of communication was the key downfall.  When things were on scheduled, we heard from them often.  However, when a problem arose, it was though they were afraid to tell us so we weren't made aware of anything unless several calls were made to them and messages left until finally someone got back with us.  Do not expect to reach the person you are calling.  They do not use voice mail so one can not leave a message, only that you had called.  

If you still want to bank there, allow me to provide some translations...
When they say, "No problem",  it means, "That could be a huge problems and cause major delays on your loan."
When they say, "Someone will call you before 2 pm", it means "The person who is supposed to call you left for the day and they will call you whenever they get around to it."
When they say, "That will take about 3 days", it means "That will take about three weeks."

Do yourself a favor and go down to Wells Fargo.  It was like night and day.  Their loan officer was honest, thorough, and got things done.  They did more in three weeks than US Bank did in three months.  

Good Luck

* this reviewer has be with this bank for <6 months
* this reviewer had 3 - 5 banks before.
* this review was made on U.S. Bank, Sequim Branch at Sequim, WA
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Great service in Sequim, WA
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by mashbug, Sep. 09, 2011

SEQUIM, WA BRANCH, US BANK

We had been banking with Bank of America for close to 20 years, with varying degrees of customer "service".  I have spent many hours trying to correct bank errors.  When I closed a safety deposit box in another city, was told I could open another free one at any branch, and attempted to do so in Sequim (the next day), I was told, after a 40 minute wait, that those were no longer available and that we would also be incurring service charges on our accounts.

We walked across the street to the US Bank branch, were waited on immediately, received a safety deposit box at a very reasonable cost, and have two checking accounts with attached savings accounts at zero cost, plus free checks.  The staff has been excellent to work with, everyone is very courteous and knowledgeable.  When the assistant manager was not sure of an answer to a specific banking question, she called the individual who had the answer (on a Saturday), and was able to address our questions accurately.  Both my husband and I have been very satisfied with the courtesy, respect and excellent service we have received at the Sequim branch.  I highly recommend the Sequim branch of US Bank.

* this reviewer has be with this bank for <6 months
* this reviewer had 3 - 5 banks before.
* this review was made on U.S. Bank, Sequim Branch at Sequim, WA
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