U.S. Bank, Redding/Dana Drive

Name:U.S. Bank, Redding/Dana Drive
Full Service Brick and Mortar Office
Review:643 client reviews
Location:1110 Dana Drive
Redding, CA 96003

Shasta County
View Other Branches
 
Phone:530-223-2197
Office Hours:Mon: 9:00 am to 5:00 pm
Tue: 9:00 am to 5:00 pm
Wed: 9:00 am to 5:00 pm
Thur: 9:00 am to 5:00 pm
Fri: 9:00 am to 6:00 pm
Sat: 9:00 am to 1:00 pm
Sun: Closed
Branch Deposit:$50,839,000
FDIC Cert:#6548
Established:1992-07-06


The Bank

Name:U.S. Bank
Concentration:Commercial Lending Specialization
Established:1863-07-13
FDIC Insurance:1934-01-01
Holden By:U.S. Bancorp
Charter Class:commercial bank, national (federal) charter and Fed member, supervised by the Office of the Comptroller of the Currency (OCC)
# of Branches:3239, view all, view on map
Website:http://www.usbank.com
Total Assets:$384,193,608,000
Total Deposits:$286,193,358,000
Total Equity Capital:$40,443,727,000
Total Domestic Office Deposits:$263,661,347,000
Net Income:$2,713,960,000
Quarterly Net Income:$1,434,795,000
Return on Assets:1%
Quarterly Return on Assets:2%
Return on Equity:14%
Quarterly Return on Equity:14%
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Client Review

643 client reviews of U.S. Bank scored 2.5 out of 5.

Horrible Experience
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by learpilot, Nov. 20, 2014

US Bank is pathetic.   Very poor customer service.  I have never experienced a business with worst customer service.  I have been waiting for three weeks on US bank to mail a copy of my Boat title to my state DMV so I can Sell it.  First they supposedly sent it electronically to the wrong location,  Next, I spoke to 4 different customer service reps, who all lied to me about where they sent it.  All 4 employees failed to do so over the next four weeks.  After each call to ask them to send send duplicate of title, no one would ever follow up with me on the status.  Finally, I started asking for a supervisor to help me,   The supervisors would talk with customer service reps, but refused to talk to me or provide me a number/email to reach them.  All they would do is put me through to their voicemail and ask me to explain my situation over and leave a number, but each time the supervisor would fail to return my call.   I have remained calm and polite to everyone that I have spoken to at USBank, but it has not done any good.  They are not completing their responsibility and providing the information I need to sell my boat.    I certainly did not foresee these problems with buying and financing a new Boat.  If they have this much trouble mailing my title, I definitely don't trust them to serve as my lender. I will NEVER EVER even think about using this HORRIBLE INCOMPETENT bank again.FOR ANYTHING.NO ONE APPEARS THAT THEY WANT TO SOLVE MY PROBLEM OF GETTING MY TITLE.

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Oshkosh Main Branch at Oshkosh, WI
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customer
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by Chantal, Nov. 19, 2014

I have had numerous issues with my online banking and being locked out.  I have called the online number and then went to the bank.  It is still not resolved.  I also am trying to call my bank and only get a recording.  Why don't people answer the phone? Where are the old days when you spoke to a person and not listened to a recording tell you no one is available on this line?!  I have waited a long time in line often with only one teller working inside and one for drive thru.  No good business.  You are supposed to make life easier not stressful with your customers.

* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Olathe Branch at Olathe, KS
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Incompetence
Overall Rating
by pele, Nov. 19, 2014

I am the executor and trustee of my cousins estate. I went into the Bank to close out any accounts my cousin my have had.  He had an equity line of credit available but never activated it.  I tallked to the banker showed all the documents and she assured me he had nothing open and she aoted this so there could be noe fraud using his information.  Now two over two weeks later we receive a 25 dollar bill for keeping his account open after I shut it down.  The Carla in their customer service was no help she just said we have to pay it even though I informed her my cousion dosent exist and I closed it before the billing cycle. I am now talking to my dad who ran the FDIC in Wis. on how to get this bank to do their jobs correctly..

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on U.S. Bank, Naperville Caputo's Fresh Markets at Naperville, IL
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All Reviews...

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