U.S. Bank, Rancho California Vons Branch

Name:U.S. Bank, Rancho California Vons Branch
Full Service Retail Office
Review:692 client reviews
Location:29530 Rancho California Road
Temecula, CA 92591

Riverside County
View Other Branches
 
Phone:951-695-5350
Office Hours:Mon: 10:00 am to 7:00 pm
Tue: 10:00 am to 7:00 pm
Wed: 10:00 am to 7:00 pm
Thur: 10:00 am to 7:00 pm
Fri: 10:00 am to 7:00 pm
Sat: 10:00 am to 7:00 pm
Sun: 12:00 pm to 5:00 pm
Branch Deposit:$7,996,000
FDIC Cert:#6548
Established:2006-11-03


The Bank

Name:U.S. Bank
Concentration:All Other Specialization > 1 Billion
Established:1863-07-13
FDIC Insurance:1934-01-01
Holden By:U.S. Bancorp
Charter Class:Commercial bank, national (federal) charter and Fed member, supervised by the Office of the Comptroller of the Currency (OCC)
# of Branches:3239, view all, view on map
Website:http://www.usbank.com
Total Assets:$398,978,359,000
Total Deposits:$294,158,985,000
Total Equity Capital:$40,540,868,000
Total Domestic Office Deposits:$263,562,953,000
Net Income:$5,534,970,000
Quarterly Net Income:$1,414,640,000
Return on Assets:1%
Quarterly Return on Assets:1%
Return on Equity:14%
Quarterly Return on Equity:14%
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Client Review

692 client reviews of U.S. Bank scored 2.5 out of 5.

Horrible Customer Service
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by BadBanker, May. 21, 2015

This branch is horrible. Lets be honest shall we?  Its great and everyone is friendly..... Until there is a problem.  Once you hit a snag no one will help you.  All  they will say is its not our fault.  But it clearly is. I swear plain as day the rearrange deposits so they and withdraws so they can tack on fees and overdrafts.  Why is the highest dollar value withdraw processed first when three purchases where made before it???  One can only assume so the bank can hit you with 3 overdraft fees.  thats right over 100 dollars in fees over less than 50 in overdrafts.  The worst part is they dont care, they wont help you. News flash USBANK things happen. no one is perfect.  Its sad how these fools have thrown customer service out the window.  Thats fine I will take my business to a real bank.

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Terra Vista Branch at Rancho Cucamonga, CA
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nice friendly service
Overall Rating
Interest Rate and Cost
Office Environment & Staff
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by jtct3333, May. 17, 2015

We got a good consolidation loan with nice interest.I just went in to make a deposit the other day and the staff was outstandingly nice!! They seemed interested in me and my situation with extreme customer service.it was real refreshing.I am in the hospitality business so I am very aware of this.they are doing some type of pet fundraiser for a local shelter which is absolutely awesome!

* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Picture Hills Branch at Kansas City, MO
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24 year customer shopping for another bank!!!
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by 21yearswithusbank, May. 12, 2015

Customer service no longer exists at US bank! While inside the bank I have timed 2 personal bankers having a personal conversation for up to 7 minutes while 2 of us are waiting for a banker. No more free checking unless you have over a thousand directly deposited monthly. Need a new card? You won't get the one you chose.Have fraud on your account? I called the source directly & got 5 months refund.The bank said they should have handled it,I said how many months back would you refund me? They said 3 months. And who is the banker here? They didn't even suggest I report it to the police or credit reporting agencies!oh & US bank allowed the fraud to clear my checking a FAKE name but my account!Equifax will give victims of identity theft a fraud alert for free for 90 days to 7 years.866-640-2273. The bank used to be awesome like they really cared. Not anymore, even when I have used their phone line their tone is apathetic. My only decent experience is the ATM.

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Burnsville South Branch at Burnsville, MN
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