U.S. Bank, PUYALLUP BRANCH
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957 client reviews
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| Name: | U.S. Bank |
| Concentration: | All Other Over 1 Billion |
| Established: | 07/13/1863 |
| FDIC Insurance: | 01/01/1934 |
| Holden By: | U S BCORP |
| Charter Class: | Commercial bank, national (federal) charter and Fed member, supervised by the Office of the Comptroller of the Currency (OCC) |
| # of Branches: | 2301, view all, view on map |
| Website: | www.usbank.com |
| Total Assets: | $650,658,504,000 |
| Total Deposits: | $524,697,711,000 |
| Total Equity Capital: | $61,526,628,000 |
| Total Domestic Office Deposits: | $517,223,585,000 |
| Net Income: | $5,862,096,000 |
| Quarterly Net Income: | $950,209,000 |
| Return on Assets: | 1% |
| Quarterly Return on Assets: | 1% |
| Return on Equity: | 10% |
| Quarterly Return on Equity: | 6% |
| More... | |
Client Review
957 client reviews of U.S. Bank scored 2.5 out of 5.
Loyal Custome No More
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by SoOverUSBank, Jun. 30, 2016
I've banked with US Bank for over 25 years. Recently a hold was put on my debit card awaiting my activation of my new debit card that has a chip. Since I wasn't able to even purchase a cup of coffee, and an autopay had been returned, I assumed that since there was money in the account and nothing could come out of it, it would not go into a negative balance. I've been on vacation for 6 weeks, and back to work for a week, so I decided to take care of activating the card, but when I called on it, I found my business account had been CLOSED. I couldn't imagine why, but found that a safe deposit charge that comes out once a year had gone through which put my account into a -$15 balance. Then a $36 overdraft fee was applied, and then weekly charges of $15. Long story short...I owed the bank $230. I went into the branch closest to me, and the manager there said he could totally see what had happened, and was going to waive the fees and reinstate the account, but realized I had opened the account down the road. He explained that the branch manager there would have to do it, but he would call her and explain the situation. When I spoke with the branch manager there, she told me her hands were tied and she had no intention of reversing any of the charges stating that they had mailed me notices (which I didn't get because I was on vacation...and didn't go into the town where I get mail) I tried to explain this to her. I have never ever asked to have a fee reversed in 25 years, but this was an honest mistake. She didn't care. I paid the $230 in fees so the account would be reinstated because I need access to the account to get my records for taxes etc. She refused to reopen the account. She said she could open a new account. When I explained I needed access to the statements, she told me it wasn't possible, and that she had to charge me $12 for each month's statement (I need all of 2015 and so far this year in 2016 18 statements). I have never been treated so poorly. I know it was within her power to help me, and she refused. I will be closing my other 2 accounts and spreading the word of my experience. It was so unacceptable. Shame on you US Bank for hiring and putting up with an employee who has so little regard for the people who keep you in business.
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Puyallup Branch at Puyallup, WA
17 of 19 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby SoOverUSBank, Jun. 30, 2016
I've banked with US Bank for over 25 years. Recently a hold was put on my debit card awaiting my activation of my new debit card that has a chip. Since I wasn't able to even purchase a cup of coffee, and an autopay had been returned, I assumed that since there was money in the account and nothing could come out of it, it would not go into a negative balance. I've been on vacation for 6 weeks, and back to work for a week, so I decided to take care of activating the card, but when I called on it, I found my business account had been CLOSED. I couldn't imagine why, but found that a safe deposit charge that comes out once a year had gone through which put my account into a -$15 balance. Then a $36 overdraft fee was applied, and then weekly charges of $15. Long story short...I owed the bank $230. I went into the branch closest to me, and the manager there said he could totally see what had happened, and was going to waive the fees and reinstate the account, but realized I had opened the account down the road. He explained that the branch manager there would have to do it, but he would call her and explain the situation. When I spoke with the branch manager there, she told me her hands were tied and she had no intention of reversing any of the charges stating that they had mailed me notices (which I didn't get because I was on vacation...and didn't go into the town where I get mail) I tried to explain this to her. I have never ever asked to have a fee reversed in 25 years, but this was an honest mistake. She didn't care. I paid the $230 in fees so the account would be reinstated because I need access to the account to get my records for taxes etc. She refused to reopen the account. She said she could open a new account. When I explained I needed access to the statements, she told me it wasn't possible, and that she had to charge me $12 for each month's statement (I need all of 2015 and so far this year in 2016 18 statements). I have never been treated so poorly. I know it was within her power to help me, and she refused. I will be closing my other 2 accounts and spreading the word of my experience. It was so unacceptable. Shame on you US Bank for hiring and putting up with an employee who has so little regard for the people who keep you in business.
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Puyallup Branch at Puyallup, WA
17 of 19 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
3 comments. Add a comment
by Thissucks 2016-07-06 05:00:46
WORST bank of all times. I put my check in Sunday night and it was around $900 check and its now Wednesday and they let me take of only $10? I am sorry but they do not give a crap about their customers. All theu care about is making money. Oh and 2 days before that. I cleared out my accound and left $83 and the next day i check and i have -23? Wherw did it go? No one knows and its not in my statement. You don't give peoplw their money back. How do you expect us to pay our bills? This is effecting my credit and my life because you won't give me my damn money when I need it. Worst bank of all. Strongly recommend BECU
by JdGoldberg 2016-07-24 10:59:53
Your poor money management is YOUR problem; grow up and stop expecting the bank to act as a charity that exists solely to keep you from the consequences your recklessness brings. Typical whiny boomer, how boring!
by NotSold 2016-07-27 20:07:42
Same thing haopened to me today. She was ride and refused to help. I didnt believe her so I called customer service again. Should've called her and asked for the DM phome number. I filed a complaint for the same reason and because she was the rudest woman I have ever had the displeasure of meeting. You should email US bank directly (on their banks website under "email us" and once in the form select "complaints".) I honestly think shes doing it simply so she can say no and have power over us. I am ashamed of US banks hiring choice. Shes not a boss, leader or customer service representative.
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