Home > Kentucky Banks > Louisville Banks > U.S. Bank Louisville > U.S. Bank, Outer Loop Kroger Branch
U.S. Bank, Outer Loop Kroger Branch
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404 client reviews
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| Name: | U.S. Bank |
| Concentration: | All Other Specialization > 1 Billion |
| Established: | 1863-07-13 |
| FDIC Insurance: | 1934-01-01 |
| Holden By: | U.S. Bancorp |
| Charter Class: | commercial bank, national (federal) charter and Fed member, supervised by the Office of the Comptroller of the Currency (OCC) |
| # of Branches: | 3140, view all, view on map |
| Website: | http://www.usbank.com |
| Total Assets: | $345,088,616,000 |
| Total Deposits: | $253,686,214,000 |
| Total Equity Capital: | $38,133,382,000 |
| Total Domestic Office Deposits: | $234,979,482,000 |
| Net Income: | $5,421,903,000 |
| Quarterly Net Income: | $1,355,833,000 |
| Return on Assets: | 2% |
| Quarterly Return on Assets: | 2% |
| Return on Equity: | 15% |
| Quarterly Return on Equity: | 14% |
| More... | |
Client Review
404 client reviews of U.S. Bank scored 2.5 out of 5.
mortgage and refinancing
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by juleslynn, May. 23, 2013
We were prepared to move all our assets into this bank until we experienced the sloppy, neglectful customer service.
* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Lakeville Branch at Lakeville, MN
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby juleslynn, May. 23, 2013
We were prepared to move all our assets into this bank until we experienced the sloppy, neglectful customer service.
* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Lakeville Branch at Lakeville, MN
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BOBBY HALEY RACIST
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by GiovannaA23, May. 22, 2013
RACIST AND RUDE
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Old Town Scottsdale Branch at Scottsdale, AZ
1 of 1 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby GiovannaA23, May. 22, 2013
RACIST AND RUDE
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Old Town Scottsdale Branch at Scottsdale, AZ
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THE MANAGER AT THIS BRANCH WAS DISCRIMINATIVE TO ME AND MY SON
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by GiovannaA23, May. 21, 2013
I went to this branch this morning to get my debit card that their ATM took because I took more than 30 seconds to put my signed check in the machine. So went the next day with my 18 month old son to pick it up. Never imagine this was going to be the worst costumer service experience of my life. Right when I got in the manager (who was the most rude and discriminative person I've ever met in my life) started asking me qurstions to be able to get me my Debit Card back. Eventhough i answered everything right, she still didn't feel like giving it to me so she started asking me how much was the exact amount I spent of my last transaction, I said $20 at a gas station and she wanted the cent amount as well. Are you kidding me? then she asked me how much I deposited last, i gave her the exact amount and cent. Still not willing to give my card back she asked me in a rude way that she couldnt help me and that I needed to leave and call costumer service, I asked her I could provide her another kind of Id. So she asked for my car insurance card, i go back to my car for the second time and with my baby and bring her all the documentation imaginable and she didn't take anything because either my passport was expired and my insurance card had 1 letter misspelled. Are you kidding me with this? I will go tomorrow morning to close my account and open a new account with Bank of America. I will never go back to US Bank. I've only had negative experience with this bank. People are RUDE!!!! Don't bank with them, especially at US BANK in SCOTTSDALE RD.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Old Town Scottsdale Branch at Scottsdale, AZ
Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby GiovannaA23, May. 21, 2013
I went to this branch this morning to get my debit card that their ATM took because I took more than 30 seconds to put my signed check in the machine. So went the next day with my 18 month old son to pick it up. Never imagine this was going to be the worst costumer service experience of my life. Right when I got in the manager (who was the most rude and discriminative person I've ever met in my life) started asking me qurstions to be able to get me my Debit Card back. Eventhough i answered everything right, she still didn't feel like giving it to me so she started asking me how much was the exact amount I spent of my last transaction, I said $20 at a gas station and she wanted the cent amount as well. Are you kidding me? then she asked me how much I deposited last, i gave her the exact amount and cent. Still not willing to give my card back she asked me in a rude way that she couldnt help me and that I needed to leave and call costumer service, I asked her I could provide her another kind of Id. So she asked for my car insurance card, i go back to my car for the second time and with my baby and bring her all the documentation imaginable and she didn't take anything because either my passport was expired and my insurance card had 1 letter misspelled. Are you kidding me with this? I will go tomorrow morning to close my account and open a new account with Bank of America. I will never go back to US Bank. I've only had negative experience with this bank. People are RUDE!!!! Don't bank with them, especially at US BANK in SCOTTSDALE RD.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Old Town Scottsdale Branch at Scottsdale, AZ
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