U.S. Bank, Oshkosh Main Branch

Name:U.S. Bank, Oshkosh Main Branch
Full Service Brick and Mortar Office
Review:627 client reviews
Location:111 North Main Street
Oshkosh, WI 54901

Winnebago County
 

Phone:920-424-4200
Office Hours:Mon: 9:00 am to 4:30 pm
Tue: 9:00 am to 4:30 pm
Wed: 9:00 am to 4:30 pm
Thur: 9:00 am to 4:30 pm
Fri: 9:00 am to 5:00 pm
Sat: Closed
Sun: Closed
Drive-up Hours:Mon: 8:00 am to 5:00 pm
Tue: 8:00 am to 5:00 pm
Wed: 8:00 am to 5:00 pm
Thur: 8:00 am to 5:00 pm
Fri: 8:00 am to 5:30 pm
FDIC Cert:#6548
Established:1852-08-10


The Bank

Name:U.S. Bank
Concentration:Commercial Lending Specialization
Established:1863-07-13
FDIC Insurance:1934-01-01
Holden By:U.S. Bancorp
Charter Class:commercial bank, national (federal) charter and Fed member, supervised by the Office of the Comptroller of the Currency (OCC)
# of Branches:3239, view all, view on map
Website:http://www.usbank.com
Total Assets:$384,193,608,000
Total Deposits:$286,193,358,000
Total Equity Capital:$40,443,727,000
Total Domestic Office Deposits:$263,661,347,000
Net Income:$2,713,960,000
Quarterly Net Income:$1,434,795,000
Return on Assets:1%
Quarterly Return on Assets:2%
Return on Equity:14%
Quarterly Return on Equity:14%
 More...


Client Review

627 client reviews of U.S. Bank scored 2.5 out of 5.

Mr. Barry Hendley
Overall Rating
Interest Rate and Cost
Office Environment & Staff
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Other Services
by Barcry, Aug. 12, 2014

US Bank is pitiful operated bank and lender.   Very poor customer service.  I have never experienced a business with worst customer service.  I have been waiting for four weeks on US bank to mail a copy of my RV title to my state DMV so I can register it.  First they sent it by regular mail (not certified) to wrong location, so no tracking number was available to locate it.  Next, I spoke to 4 different customer service reps, who all promised to resend a duplicate to correct address.  All 4 employees failed to do so over the next four weeks.  After each call to ask them to send send duplicate of title, no one would ever follow up with me on the status.  Finally, I started asking for a supervisor to help me,   The supervisors would talk with customer service reps, but refused to talk to me or provide me a number/email to reach them.  All they would do is put me through to their voicemail and ask me to explain my situation over and leave a number, but each time the supervisor would fail to return my call.   I have remained calm and polite to everyone that I have spoken to at USBank, but it has not done any good.  They are not completing their responsibility and providing the information I need to register my new RV.  The temporary tags expired weeks ago and I can't legally move it while I wait.  I had to postpone a vacation.  I certainly did not foresee these problems with buying and financing a new RV.  If they have this much trouble mailing a piece of paper to an address, I definitely don't trust them to serve as my lender.   As soon as i get it register, I'm transferring the loan and will never go back.

* this reviewer has be with this bank for <6 months
* this reviewer had 3 - 5 banks before.
* this review was made on U.S. Bank, Oshkosh Main Branch at Oshkosh, WI
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by catgirl 2014-09-15 03:11:29
Titles are not sent certified mail to the dmv. Do you know what certified mail is?  You have to physically go to the post office to purchase that. It is not practical to have an employee drive to the post office with hundreds of title packages that are sent out every day and stand in line and send them all certified. Considering the scale at which they are done, there is a department that does just this so they usually have correct information for mailing. All states are different. However, sometimes some states do things on a more local level and send   certain items (boats, rvs, atvs, campers, etc) to the county or they send some to the dmv, some to the county, and some to the department of natural resources. Right now, the titling department is probably waiting for your rejected title to come back to them if it was sent to the wrong location. If they were to order another title it would take probably just as long and depending on if your rv is new, it may need to go through the dealership if it technically has never been titled and is a manufacturers certificate of origin because the dealer may have to.assist in providing another in that case because the dmv would not yet have any record, if that makes sense. Once a new one is ordered and produced, its not like you now have 2, the previous title would be void so it is best just to wait for it to be returned in this case.
Loan release
Overall Rating
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by GoingCrazy, Sep. 23, 2013

I am trying to get a loan release on a vehicle I am trying too sell.  I have called three times and never can talk to the  same person.  I am extremely frustrated because I want to know the status.  They tell me they can not fax it to the DMV. What is so hard about faxing the loan release to the DMV. Why can't I talk to someone that can get things done.  I will never use US Bank again.  They appear to be the most unorganized incompetent organization I ever dealt with.  Hopefully someone with authority will read this and  straighten out this mess.  This the 21century.  You should be able to scan and email a release form or fax it. Think of the cost saving of not having to mail the form.  

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on U.S. Bank, Oshkosh Main Branch at Oshkosh, WI
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by queenmena 2014-07-25 18:01:32
I do agree. They wouldn't let me fax a $1000.00 check from an insurance company t fix my car.  They had to have the hard copy in hand. Now they don't know if the check has been returned or not.It seemd to be lost, they don't even have the date it was received or sent back to me.  Don't ever do business with U.S. Bank
by catgirl 2014-09-15 02:49:49
Many dmvs will not accept a faxed lien release and are switching over to electronic titling meaning. In that case the lien would need to be released electronically by the bank after the payoff clears which is usually 10 business days or 2 weeks. Most states mail out a paper title once they receive the electronic release, but if you have not gotten it, contact the dmv. If your dmv if saying that a faxed release is ok, calling customer service and having them put a fax and the dmv agents name that said it was ok is helpful.  There may be many reasons complicating your situation like who's name it is currently titled in, if it is a lease buyout and titling is still being worked by dealer/dmv, etc.
Un Happy Customer
Overall Rating
Interest Rate and Cost
Office Environment & Staff
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by Sunnybrk, Mar. 16, 2013

US Bank in Oshkosh is crooked. I set up custodial accounts for my children when their grandmother passed way with their inheritance. We were told there would be NO FEES associated with these accounts. When the statement came I threw them in a drawer. Imagine my surprise when I opened one this past month and found that they had begun charging a $25 a year inactive fee. All of my children's inheritance is now gone! I never received any communication that they needed us to do anything. CROOKED, stealing from children!!

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Oshkosh Main Branch at Oshkosh, WI
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