U.S. Bank, OMAHA MAIN BRANCH

Name:U.S. Bank, OMAHA MAIN BRANCH
Full Service Brick and Mortar Office
Review: 2.5star957 client reviews
Location:1700 Farnam St
Omaha, NE 68102

Douglas County
View Other Branches
 
Phone:402-536-5252
FDIC Cert:#6548
Established:07/02/1866


The Bank

Name:U.S. Bank
Concentration:All Other Over 1 Billion
Established:07/13/1863
FDIC Insurance:01/01/1934
Holden By:U S BCORP
Charter Class:Commercial bank, national (federal) charter and Fed member, supervised by the Office of the Comptroller of the Currency (OCC)
# of Branches:2301, view all, view on map
Website:www.usbank.com
Total Assets:$650,658,504,000
Total Deposits:$524,697,711,000
Total Equity Capital:$61,526,628,000
Total Domestic Office Deposits:$517,223,585,000
Net Income:$5,862,096,000
Quarterly Net Income:$950,209,000
Return on Assets:1%
Quarterly Return on Assets:1%
Return on Equity:10%
Quarterly Return on Equity:6%
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Client Review

957 client reviews of U.S. Bank scored 2.5 out of 5.

US BANKS OF OMAHA, NE ARE HORRIBLE!
 1star Overall Rating
 1star Interest Rate and Cost
 1star Office Environment & Staff
 1star Waiting Time
 1star Other Services
by IHATEPAYDAY, Nov. 15, 2012

We opened a checking account with US Bank in Omaha, NE about 6 months ago, and are now looking for a new bank.  Every single employee we have had the misfortune to deal with has been excessively rude, with the exception of the female manager in the branch at Baker's on 170th and Center.  They all make their own rules about how long they hold actual paychecks--from 24 hours to 3 business days.  In that amount of time, if any checks come in, they return them and charge a return fee.  I still can't use my ATM card, because I don't have a PIN.  I asked a lovely (haha) employee at the 132nd and Maple branch drive through if she could reset it for me--apparently, it's very difficult to do, because she became very rude and gave me a little sheet of paper and told me to go to the ATM and do it myself--I couldn't get it to work, so I guess I'm out of luck.  I work for a doctor--to give the same sort of service US Bank gives, I would have to tell the patients to weigh themselves, take their own blood pressures and to go to the chart room to get their own charts.  I HATE this bank--really!

* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Omaha Main Branch at Omaha, NE
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No Service
 1star Overall Rating
 1star Interest Rate and Cost
 1star Office Environment & Staff
 1star Waiting Time
 1star Other Services
by DonAmundson, Feb. 13, 2012

Been a member of UsBank for ~12 years, moved to Omaha a few months ago and have had nothing but problems with UsBank since moving. They have hit us with a monthly maintenance fee (on a Student Account) and have been slow to refund them. It has taken 4 trips into UsBank to stop this. On my last trip the personal bankers were unbelievably rude and slightly hostile to me. I was not allowed to finish asking my question begofe they started interupting me and telling me that they did not have to allow me to finish speaking. Very Very Strange behavior for bankers. Anyway their customer service seems to be lacking since the phone call from a .... Deb was highly unhelpful. She would state that the bankers gave her a different story about the incident so there was nothing they could do. I am VERY VERY Unsatisified and WILL BE LOOKING FOR A NEW BANK THAT ACTUALLY LISTENS TO AND CARES ABOUT THEIR CUSTOMERS!!!!!!!!!!!!!!!!!
Please review any possible security footage, may not get sound but you should be able to see what was going on, and I would be HAPPY to review it with you. I would like an answer as to why I was treated like "dirt" as well as an assurance that it would not happen again.

The person whom called me refused to give me her name beyond, "You have my name" to which I replied that I did NOT have her name, but would like it so I could document whom I have spoken to. She stated that she was scared of me (I am not sure why, other than the fact that I am asking for answers) and finally admitted that her name was Deb but that was all she would give me because, " Frankly, You scare me." (direct quote)
I than appologized to her for however I possibly scared her (again other than my insistance for an answer/ assurance that I would be not treated like I was in past) and tried to explain that there no reason to be afraid of me, but she terminated the phone call.
I am soo disappointed with USBank that now after ~12 years of using this bank, I will most likely be looking for a different bank, because a bank should not walk all over it's customers.

Disappointed in Omaha,
Don A.

* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on U.S. Bank, Omaha Main Branch at Omaha, NE
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