U.S. Bank, O'FALLON SQUARE BRANCH
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957 client reviews
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| Name: | U.S. Bank |
| Concentration: | All Other Over 1 Billion |
| Established: | 07/13/1863 |
| FDIC Insurance: | 01/01/1934 |
| Holden By: | U S BCORP |
| Charter Class: | Commercial bank, national (federal) charter and Fed member, supervised by the Office of the Comptroller of the Currency (OCC) |
| # of Branches: | 2301, view all, view on map |
| Website: | www.usbank.com |
| Total Assets: | $650,658,504,000 |
| Total Deposits: | $524,697,711,000 |
| Total Equity Capital: | $61,526,628,000 |
| Total Domestic Office Deposits: | $517,223,585,000 |
| Net Income: | $5,862,096,000 |
| Quarterly Net Income: | $950,209,000 |
| Return on Assets: | 1% |
| Quarterly Return on Assets: | 1% |
| Return on Equity: | 10% |
| Quarterly Return on Equity: | 6% |
| More... | |
Client Review
957 client reviews of U.S. Bank scored 2.5 out of 5.
Please rethink your home loan with US Bank
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by BauerIV, Aug. 06, 2012
I have been a memeber of US Bank for 20 years. Just recently I was given a call about how US Bank can save me money on a home loan. Like anyone I was wanting to refinance and drop my payments. Everything was great from Naila, who was the banker assisting me, to the rates which were better than what I am currently paying. After paying a small fee to get the ball rolling I get a phone call from Naila saying the branch manager, JILL ROSE, will not be accepting my application and that US Bank cannot help me. Not only does JILL ROSE not call me to explain the reason or try to help find another way US Bank could help me, she throws poor Naila in the middle. I'm not upset with Naila at all, she did a great job. I'm upset with the way JILL ROSE can't call and find alternate ways of helping me and using Naila as the middle (wo)man. You think that after 20 loyal years to a US Bank they wouldn't discard you like garbage and would want to go the extra mile for their loyal customers. US Bank's motto, which is on every sign, reads " Five Star Service Guaranteed". If I had recieved "Five Star Service" from JILL ROSE(branch manager) I would be writing a positive review for this US Bank branch, instead this is a negative one and makes everyone else who helped me(Naila), look bad too. I'm sorry to say that after 20 loyal years to Mercantile- FirStar- and now US Bank, I will be looking for another bank.
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, O'fallon Square Branch at O Fallon, MO
8 of 8 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby BauerIV, Aug. 06, 2012
I have been a memeber of US Bank for 20 years. Just recently I was given a call about how US Bank can save me money on a home loan. Like anyone I was wanting to refinance and drop my payments. Everything was great from Naila, who was the banker assisting me, to the rates which were better than what I am currently paying. After paying a small fee to get the ball rolling I get a phone call from Naila saying the branch manager, JILL ROSE, will not be accepting my application and that US Bank cannot help me. Not only does JILL ROSE not call me to explain the reason or try to help find another way US Bank could help me, she throws poor Naila in the middle. I'm not upset with Naila at all, she did a great job. I'm upset with the way JILL ROSE can't call and find alternate ways of helping me and using Naila as the middle (wo)man. You think that after 20 loyal years to a US Bank they wouldn't discard you like garbage and would want to go the extra mile for their loyal customers. US Bank's motto, which is on every sign, reads " Five Star Service Guaranteed". If I had recieved "Five Star Service" from JILL ROSE(branch manager) I would be writing a positive review for this US Bank branch, instead this is a negative one and makes everyone else who helped me(Naila), look bad too. I'm sorry to say that after 20 loyal years to Mercantile- FirStar- and now US Bank, I will be looking for another bank.
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, O'fallon Square Branch at O Fallon, MO
8 of 8 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
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