U.S. Bank, New Berlin Branch

Name:U.S. Bank, New Berlin Branch
Full Service Brick and Mortar Office
Review:569 client reviews
Location:15305 West National Avenue
New Berlin, WI 53151

Waukesha County
 
Phone:262-796-7270
Office Hours:Mon: 9:00 am to 5:00 pm
Tue: 9:00 am to 5:00 pm
Wed: 9:00 am to 5:00 pm
Thur: 9:00 am to 5:00 pm
Fri: 9:00 am to 5:00 pm
Sat: 9:00 am to 12:00 pm
Sun: Closed
Drive-up Hours:Mon: 8:30 am to 5:30 pm
Tue: 8:30 am to 5:30 pm
Wed: 8:30 am to 5:30 pm
Thur: 8:30 am to 5:30 pm
Fri: 8:30 am to 6:00 pm
Sat: 8:30 am to 12:00 pm
Branch Deposit:$78,459,000
FDIC Cert:#6548
Established:1995-01-17


The Bank

Name:U.S. Bank
Concentration:Commercial Lending Specialization
Established:1863-07-13
FDIC Insurance:1934-01-01
Holden By:U.S. Bancorp
Charter Class:commercial bank, national (federal) charter and Fed member, supervised by the Office of the Comptroller of the Currency (OCC)
# of Branches:3140, view all, view on map
Website:http://www.usbank.com
Total Assets:$360,478,278,000
Total Deposits:$271,150,926,000
Total Equity Capital:$38,561,877,000
Total Domestic Office Deposits:$246,123,638,000
Net Income:$5,770,285,000
Quarterly Net Income:$1,402,063,000
Return on Assets:2%
Quarterly Return on Assets:2%
Return on Equity:15%
Quarterly Return on Equity:15%
 More...


Client Review

569 client reviews of U.S. Bank scored 2.5 out of 5.

Wasn't 'comfortable' notarizing a document
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by SorryCustomer, Apr. 23, 2014

Useless 'banker' refused to notarize a document because she didn't feel comfortable.

This branch is always understaffed, a situation made even more frustrating because the tellers engage in chit-chat regardless of the length of the line of people needing attention.

Downtown branch is so much more helpful!

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Uptown Branch at Minneapolis, MN
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Flipper
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by Rayco, Apr. 22, 2014

I went to this branch to make a business wire transfer on 4/21/14 and the Banker said he was too busy and I had to go to another branch. This branch wasn't even busy when I walked in. I was so upset because this was a business transaction.  What a shame I had to go to another branch and I just live down the street. If this happens again I'm closing my personal, business and investment accounts and taking my business somewhere else. This Banker must of had too many eggs for Easter.

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Five Points Branch at Denver, CO
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by citigirl 2014-04-23 16:20:06
I tried to open a plain savings account. I was forced to open a checking account as well. I told the rep I had an active checking account at another bank. Instead of sending me an ATM card, she sent me a checking account card which I cannot use. I finally was able to close the checking account. She gave me a form with info on it to contact my branch by phone, but she never wrote the phone number in the space provided. She promised that $50 would go into my  a/c for opening a savings account. Instead, I received a gift card. Nothing is as promised in this strange branch. Sorry I ever opened an account here. I'm worried that they may make more serious mistakes regarding my account. Avoid doing business with this branch if possible.
Takes forever
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Interest Rate and Cost
Office Environment & Staff
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by unctarheel01, Apr. 21, 2014

This branch takes absolutely forever to do anything at all. Even with no other cars in the drive thru,  you wait 5 minutes or more. Horrible customer service

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Fort Wright Branch at Covington, KY
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