U.S. Bank, New Berlin Branch

Name:U.S. Bank, New Berlin Branch
Full Service Brick and Mortar Office
Review:804 client reviews
Location:15305 West National Avenue
New Berlin, WI 53151

Waukesha County
View Other Branches
 
Phone:262-796-7270
Office Hours:Mon: 9:00 am to 5:00 pm
Tue: 9:00 am to 5:00 pm
Wed: 9:00 am to 5:00 pm
Thur: 9:00 am to 5:00 pm
Fri: 9:00 am to 5:00 pm
Sat: 9:00 am to 12:00 pm
Sun: Closed
Drive-up Hours:Mon: 8:30 am to 5:30 pm
Tue: 8:30 am to 5:30 pm
Wed: 8:30 am to 5:30 pm
Thur: 8:30 am to 5:30 pm
Fri: 8:30 am to 6:00 pm
Sat: 8:30 am to 12:00 pm
Branch Deposit:$88,729,000
FDIC Cert:#6548
Established:1995-01-17


The Bank

Name:U.S. Bank
Concentration:Commercial Lending Specialization
Established:1863-07-13
FDIC Insurance:1934-01-01
Holden By:U.S. Bancorp
Charter Class:Commercial bank, national (federal) charter and Fed member, supervised by the Office of the Comptroller of the Currency (OCC)
# of Branches:3227, view all, view on map
Website:http://www.usbank.com
Total Assets:$423,203,763,000
Total Deposits:$315,187,684,000
Total Equity Capital:$43,800,079,000
Total Domestic Office Deposits:$288,161,152,000
Net Income:$1,320,777,000
Quarterly Net Income:$1,320,777,000
Return on Assets:1%
Quarterly Return on Assets:1%
Return on Equity:12%
Quarterly Return on Equity:12%
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Client Review

804 client reviews of U.S. Bank scored 2.5 out of 5.

Stephanie Branch Manager wanted me to jump through too many hoops!
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by sngltrvlr, Jul. 25, 2016

I needed a Medalion Signature Guarantee and called several branches within walking distance to my home. The bank at Second and Columbia Branch is the closest, but miles away in service. Stephanie, branch manager, wanted me to e-mail the paper work a day ahead of time and told me it would be an hour wait when I got there. On Friday when I called, she told me that she couldn't do it! This was the worst customer service I've experienced in a LONG time! I ended up going to Marshall Jordan at the 4th and Harrison Branch. He is the best Branch Manager I've met in years! It was worth going the extra few blocks for excellent customer service!

* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on U.S. Bank, Second And Columbia Branch at Portland, OR
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Marshall Jordan Branch Manager is excellent!
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by sngltrvlr, Jul. 25, 2016

I needed a Medallion Signature Guarantee and called several brances that are within walking distance to my home. I got the run around from all of them: an hour wait, requesting that I e-mail forms ahead of time, not today, etc., EXCEPT Marshall Jordan Branch Manager of the 4th and Harrison branch. He told me to come right in and we'd get it done! Marshall is the best branch manager I've met in a very long time. I've been a USbancorp client for decades and people like Marshall are the reason why.

* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on U.S. Bank, 4th And Harrison Branch at Portland, OR
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Personable customer service
Overall Rating
Waiting Time
Other Services
by Countryboy80831, Jul. 05, 2016

The manager and staff at the Falcon branch are some of the best people I've had the pleasure of dealing with. They've been extremely helpful in all the dealings I've had there. I wouldn't Bank anywhere else.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 6 - 10 banks before.
* this review was made on U.S. Bank, Falcon Safeway Branch at Peyton, CO
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