U.S. Bank, Medford Branch

Name:U.S. Bank, Medford Branch
Full Service Brick and Mortar Office
Review:809 client reviews
Location:131 East Main Street
Medford, OR 97501

Jackson County
View Other Branches
 
Phone:541-776-2685
Office Hours:Mon: 10:00 am to 5:00 pm
Tue: 10:00 am to 5:00 pm
Wed: 10:00 am to 5:00 pm
Thur: 10:00 am to 5:00 pm
Fri: 10:00 am to 6:00 pm
Sat: Closed
Sun: Closed
Drive-up Hours:Mon: 9:00 am to 5:00 pm
Tue: 9:00 am to 5:00 pm
Wed: 9:00 am to 5:00 pm
Thur: 9:00 am to 5:00 pm
Fri: 9:00 am to 6:00 pm
Branch Deposit:$192,380,000
FDIC Cert:#6548
Established:1935-12-02


The Bank

Name:U.S. Bank
Concentration:Commercial Lending Specialization
Established:1863-07-13
FDIC Insurance:1934-01-01
Holden By:U.S. Bancorp
Charter Class:Commercial bank, national (federal) charter and Fed member, supervised by the Office of the Comptroller of the Currency (OCC)
# of Branches:3227, view all, view on map
Website:http://www.usbank.com
Total Assets:$423,203,763,000
Total Deposits:$315,187,684,000
Total Equity Capital:$43,800,079,000
Total Domestic Office Deposits:$288,161,152,000
Net Income:$1,320,777,000
Quarterly Net Income:$1,320,777,000
Return on Assets:1%
Quarterly Return on Assets:1%
Return on Equity:12%
Quarterly Return on Equity:12%
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Client Review

809 client reviews of U.S. Bank scored 2.5 out of 5.

Fast & Friendly every time!
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by KKWACA, Aug. 17, 2016

So far, every time I have needed anything I have gotten great service and no superfluous charges like some other banks (I get military discounts for my veteran status so no monthly account fees or anything) and I appreciate that since I have no local credit union for my usual banking needs (that I use online) so when I moved from CA to WA I needed a local bank and U.S. bank has been reliable and useful for me with no downside thus far.

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 6 - 10 banks before.
1 of 2 people found this review helpful. Was this review helpful to you? Yes, No   Report Abuse

1 comment. Add a comment

by arielysf 2016-08-22 08:31:33
cool!!!
Christine head of twin cities branches
Overall Rating
by Benlchanhassen, Aug. 02, 2016

What an amazing person to have running the twin cities locations! Christine was absolutely amazing I was on the verge of closing all accounts she has prevented that from happening. Kudos to Christine it is no surprise as to why you're in charge!!

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Chanhassen Branch at Chanhassen, MN
1 of 1 people found this review helpful. Was this review helpful to you? Yes, No   Report Abuse

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Worst service I've ever had
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by Benlchanhassen, Aug. 02, 2016

I've never experienced worse customer service in any situation. Deposited a 20k check next day the app and the automated service said it was available. Went to this branch to withdraw 10k and was simply told they didn't feel comfortable giving me that amount. MY MONEY!!! You don't feel comfortable giving me my money?!?! Spoke to George ( assistant VP ) of this location and what a joke this guy is. Doesn't shake my hand doesn't greet me simply tells me as I'm sitting in the waiting chair he's not comfortable giving me my money. When I question what the problem is he cuts me off and repeats himself. I again question it and again immediately cuts me off to repeat himself yet again. I asked for his bosses card he claims he doesn't have one then very quickly rattles off his bosses number. I quickly grab my phone ask him to repeat it and rattles it off with anger in his voice one more time. I called his boss (Damen) about ten minutes later and leave a message. Some time later I get a call back and receive the same poor attitude I received from George. Clearly George had spoke to Damen before I did because the very first thing Damen told me was that he supports George's decision without hearing a single word of what I had to say. Based on the terrible attitude and service to a loyal customer of many years it makes me believe one trained the other. Now I'm waiting on the person in charge of MN locations to call me back. An hour has gone by and she told me she would call within 30 minutes. Something needs to be done about this. Wells Fargo here I come!

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Chanhassen Branch at Chanhassen, MN
11 of 13 people found this review helpful. Was this review helpful to you? Yes, No   Report Abuse

3 comments. Add a comment

by leavingUSBank 2016-08-14 15:47:54
I just left a review when I wanted a escrow check 8-10-16

You are correct and honest in your review. I can not believe this bank.
by Diva1929 2016-08-16 09:45:00
This is the worst bank I have ever dealt with. My mother in law and I went to this branch twice to add my name to her checking. They said they couldn't find the first set of paperwork. I went to close her account because she passed away. They still didn't have my name on the account. They still show the account open after getting all the information they needed.  I have had to close two accounts with different banks and never took more than 24 hours.
by KKWACA 2016-08-17 17:30:28
It is standard procedure (federal law) at any financial institution for a wait time of up to 96 hours to withdraw on a check deposit of that amount. Poor service or not, they did the right thing protecting "your money" for fraud!

All Reviews...

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