U.S. Bank, Maysville Branch

Name:U.S. Bank, Maysville Branch
Full Service Brick and Mortar Office
Review:872 client reviews
Location:33 West Second Street
Maysville, KY 41056

Mason County
View Other Branches
 
Phone:606-564-0680
FDIC Cert:#6548
Established:1882-03-27


The Bank

Name:U.S. Bank
Concentration:All Other Specialization > 1 Billion
Established:1863-07-13
FDIC Insurance:1934-01-01
Holden By:U.S. Bancorp
Charter Class:Commercial bank, national (federal) charter and Fed member, supervised by the Office of the Comptroller of the Currency (OCC)
# of Branches:3166, view all, view on map
Website:http://www.usbank.com
Total Assets:$452,251,826,000
Total Deposits:$353,914,855,000
Total Equity Capital:$45,850,772,000
Total Domestic Office Deposits:$322,351,548,000
Net Income:$4,201,000,000
Quarterly Net Income:$1,385,363,000
Return on Assets:1%
Quarterly Return on Assets:1%
Return on Equity:12%
Quarterly Return on Equity:12%
 More...


Client Review

872 client reviews of U.S. Bank scored 2.5 out of 5.

The customer service is horrible!
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by Noneyabizz, Dec. 15, 2017

I am here on 12/15/17 I walked in at about 3:15 and asked for Ashton. I spoke to her a few days ago about my account, she gave me false information so I called back the next day. A lady asked for my name and number and told me she would call back and I never received a call. When I got off of work I called the branch twice and no one answered so I drove up there. Two guys were standing at their stations not doing anything and one guy was helping cutomers. I don’t understand why the phone was answered. I was told that Ashton was in the phone I would have to wait which was fine. Then she got off of the phone and sat in her office for about 10 minutes, I don’t know if she forgot that she had people waiting on her or what so then she placed a call, got off the phone sat in there for another 5 minutes then came to get the next customer. I left and didn’t get the help I needed but I felt that this branch is very unprofessional and when it comes to customer service they are seriously lacking.

* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Kirksville Branch at Kirksville, MO
1 of 1 people found this review helpful. Was this review helpful to you? Yes, No   Report Abuse

0 comment. Add a comment

professional
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by ladybug68, Dec. 01, 2017

Came in at the Western Avenue, Rancho Palos Verdes Branch on Nov 30. A minute into a lady employee helping me open a bank account, she signaled one of her co-workers that she had a doctor's appointment to go to. I asked her if she wanted me to come back some other time.  To my disbelief, she took me on my offer and asked me if I could do that--come back tomorrow so she could keep her doctor's appointment. Never heard or seen a bank employee tell a customer to come back some other time because she has a doctor's appointment to go to!!! Took my business to another bank which is on the next street and was happy with their customer service.

* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Rancho Palos Verdes at Rancho Palos Verdes, CA
1 of 4 people found this review helpful. Was this review helpful to you? Yes, No   Report Abuse

0 comment. Add a comment

Great Bank
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by SuperDave, Nov. 24, 2017

This bank has done an amazing job of helping me to manage accounts my mom originally started there before they were even US Bank.  As my mom became incapacitated they did everything they could to help us get deposits into the correct accounts and solve the many problems that came up with her financial situation.  Lori was especially helpful.

* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on U.S. Bank, Rossmoor Branch at Walnut Creek, CA
1 of 1 people found this review helpful. Was this review helpful to you? Yes, No   Report Abuse

0 comment. Add a comment

All Reviews...

Banks Nearby

Security Bank and Trust Co., Security Bank And Trust Co. (0.1 miles)
Full Service Brick and Mortar Office
1-5 West Second Street
Maysville, KY 41056
Bank of Maysville, Bank Of Maysville (0.1 miles)
Full Service Brick and Mortar Office
20 West 2nd Street
Maysville, KY 41056
Security Bank and Trust Co., Drive-In Branch (0.1 miles)
Limited Service Facility Office
120-122 Market Street
Maysville, KY 41056
Bank of Maysville, Maysville Branch (0.1 miles)
Full Service Brick and Mortar Office
12 West Third Street
Maysville, KY 41056
U.S. Bank, Maysville U.S. 68 Branch (1.1 miles)
Full Service Brick and Mortar Office
1176 U.S. Highway 68
Maysville, KY 41056

More