U.S. Bank, KING CITY BRANCH
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957 client reviews
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| Name: | U.S. Bank |
| Concentration: | All Other Over 1 Billion |
| Established: | 07/13/1863 |
| FDIC Insurance: | 01/01/1934 |
| Holden By: | U S BCORP |
| Charter Class: | Commercial bank, national (federal) charter and Fed member, supervised by the Office of the Comptroller of the Currency (OCC) |
| # of Branches: | 2301, view all, view on map |
| Website: | www.usbank.com |
| Total Assets: | $650,658,504,000 |
| Total Deposits: | $524,697,711,000 |
| Total Equity Capital: | $61,526,628,000 |
| Total Domestic Office Deposits: | $517,223,585,000 |
| Net Income: | $5,862,096,000 |
| Quarterly Net Income: | $950,209,000 |
| Return on Assets: | 1% |
| Quarterly Return on Assets: | 1% |
| Return on Equity: | 10% |
| Quarterly Return on Equity: | 6% |
| More... | |
Client Review
957 client reviews of U.S. Bank scored 2.5 out of 5.
Leaving after 21 years
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by MichaelS, Oct. 16, 2015
I've had my small business checking account and line of credit with US Bank, King City branch, for the past 21 years.For past 19 years, have had $100,000 unsecured LOC, 0.5% above Prime, no annual fee. Received form letter stating that program was no longer available and cancelling my LOC. NO suggestions for getting another LOC. I initiated process to get another LOC and was told by Brian I was eligible for 2 programs: (1) $100,000 LOC, 2% above Prime, personal guarantee, no annual fee, and (2) $50,000 LOC, 3.5% above Prime, no annual fee. I accepted #2. When I went in to sign papers, the deal had been changed to only $35,000 LOC, 6.5% above Prime, UCC filing on my business, and $150 annual fee. During those 21 years, largest outstanding balance was $50,000, all payments in full and on time. Personal credit score of 837. Today I received a form letter from US Bank stating it had rejected my application for a new LOC because they were "Unable to verify employment/income". Really? After 21 years of processing my company's checks and extending my company a $100,000 LOC, and submitting last 2 years' tax returns, balance sheet, and YTD P&L, they couldn't verify my employment/income?
These people lied to me and wasted my time. Do not do business with US Bank.
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, King City Branch at Portland, OR
18 of 20 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby MichaelS, Oct. 16, 2015
I've had my small business checking account and line of credit with US Bank, King City branch, for the past 21 years.For past 19 years, have had $100,000 unsecured LOC, 0.5% above Prime, no annual fee. Received form letter stating that program was no longer available and cancelling my LOC. NO suggestions for getting another LOC. I initiated process to get another LOC and was told by Brian I was eligible for 2 programs: (1) $100,000 LOC, 2% above Prime, personal guarantee, no annual fee, and (2) $50,000 LOC, 3.5% above Prime, no annual fee. I accepted #2. When I went in to sign papers, the deal had been changed to only $35,000 LOC, 6.5% above Prime, UCC filing on my business, and $150 annual fee. During those 21 years, largest outstanding balance was $50,000, all payments in full and on time. Personal credit score of 837. Today I received a form letter from US Bank stating it had rejected my application for a new LOC because they were "Unable to verify employment/income". Really? After 21 years of processing my company's checks and extending my company a $100,000 LOC, and submitting last 2 years' tax returns, balance sheet, and YTD P&L, they couldn't verify my employment/income?
These people lied to me and wasted my time. Do not do business with US Bank.
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, King City Branch at Portland, OR
18 of 20 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
2 comments. Add a comment
by beachlady 2015-10-21 17:25:32
Such a shame that her branch showed no loyalty. Corporations get too big and lose all perspective of customer satisfaction. How I yearn for the days of the handshake and the branch manager knowing you, remembering your name and personally handling any business transactions you may have that day. Now the employees are not only floating from branch to branch, but from desk to desk. I rarely see a familiar face at my branch for more that a few months.
by Suma 2016-11-21 10:12:40
Seems to me US Bank would have entered a explanation/defense of these actions to assure other customers that this was an unusual case ...2 months with no response is an interesting way to market your services.
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