U.S. Bank, King City Branch

Name:U.S. Bank, King City Branch
Full Service Brick and Mortar Office
Review:606 client reviews
Location:15900 Southwest 116th Avenue
Portland, OR 97224

Washington County
 
Phone:503-620-1901
Office Hours:Mon: 9:00 am to 6:00 pm
Tue: 9:00 am to 6:00 pm
Wed: 9:00 am to 6:00 pm
Thur: 9:00 am to 6:00 pm
Fri: 9:00 am to 6:00 pm
Sat: 9:00 am to 2:00 pm
Sun: Closed
Drive-up Hours:Mon: 9:00 am to 6:00 pm
Tue: 9:00 am to 6:00 pm
Wed: 9:00 am to 6:00 pm
Thur: 9:00 am to 6:00 pm
Fri: 9:00 am to 6:00 pm
Sat: 9:00 am to 2:00 pm
Branch Deposit:$55,485,000
FDIC Cert:#6548
Established:1974-09-26


The Bank

Name:U.S. Bank
Concentration:Commercial Lending Specialization
Established:1863-07-13
FDIC Insurance:1934-01-01
Holden By:U.S. Bancorp
Charter Class:commercial bank, national (federal) charter and Fed member, supervised by the Office of the Comptroller of the Currency (OCC)
# of Branches:3117, view all, view on map
Website:http://www.usbank.com
Total Assets:$367,103,430,000
Total Deposits:$270,081,137,000
Total Equity Capital:$40,093,416,000
Total Domestic Office Deposits:$247,720,025,000
Net Income:$1,279,165,000
Quarterly Net Income:$1,279,165,000
Return on Assets:1%
Quarterly Return on Assets:1%
Return on Equity:13%
Quarterly Return on Equity:13%
 More...


Client Review

606 client reviews of U.S. Bank scored 2.5 out of 5.

Branch manager
Overall Rating
Office Environment & Staff
by anngregs, Aug. 14, 2014

I dropped off a deposit today and accidently wrote down the wrong acct number.  She called me to let me know that the acct number was wrong and which acct did i want it to go into.  I appreciate the fact that she called me to straighten that out, however I did not appreciate being scolded for my mistake!  Im not a 2 yr old and dont appreciate being treated like one.  I will never go back to this branch again.

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, West Thunderbird Glendale Safeway Br at Glendale, AZ
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by ByeUSbank 2014-08-14 20:48:00
Had 2 $36 overdrafts, I'm ok with that I had an overdraft. Check went in that night. 4-$36 overdrafts next day. So $210 in overdrafts for $55. So after over 20 yrs at US Bank I've had enough of them stealing my money. Closing accounts tomorrow. Shame

US Bank hwy K Dardeene Schnucks. Ofallon Mo
Mr. Barry Hendley
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by Barcry, Aug. 12, 2014

US Bank is pitiful operated bank and lender.   Very poor customer service.  I have never experienced a business with worst customer service.  I have been waiting for four weeks on US bank to mail a copy of my RV title to my state DMV so I can register it.  First they sent it by regular mail (not certified) to wrong location, so no tracking number was available to locate it.  Next, I spoke to 4 different customer service reps, who all promised to resend a duplicate to correct address.  All 4 employees failed to do so over the next four weeks.  After each call to ask them to send send duplicate of title, no one would ever follow up with me on the status.  Finally, I started asking for a supervisor to help me,   The supervisors would talk with customer service reps, but refused to talk to me or provide me a number/email to reach them.  All they would do is put me through to their voicemail and ask me to explain my situation over and leave a number, but each time the supervisor would fail to return my call.   I have remained calm and polite to everyone that I have spoken to at USBank, but it has not done any good.  They are not completing their responsibility and providing the information I need to register my new RV.  The temporary tags expired weeks ago and I can't legally move it while I wait.  I had to postpone a vacation.  I certainly did not foresee these problems with buying and financing a new RV.  If they have this much trouble mailing a piece of paper to an address, I definitely don't trust them to serve as my lender.   As soon as i get it register, I'm transferring the loan and will never go back.

* this reviewer has be with this bank for <6 months
* this reviewer had 3 - 5 banks before.
* this review was made on U.S. Bank, Oshkosh Main Branch at Oshkosh, WI
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Hassle could have been avoided completely!
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by megdalena, Aug. 11, 2014

Let me start at the beginning....

July 25th - a check I had written was supposed to be cashed but wasn't

July 31st - went to the bank to have a stop payment put on the check as it had not been cashed yet and I was in fear it would screw up my account

Aug 4th - the check was cashed

Aug 5th - called the bank to correct their mistake. the wrong range of checks had been stopped. the stop payment fee was refunded, but later found out it was charged again this time for the correct range of checks despite the fact that the check had already been cashed. and the banker, Kelly Sherriff, knew this.

Aug 7th - called the bank again after discovering having been charged for stopping payment again. refused to talk to Kelly, as she is very rude. Spoke with the bank branch manager. The Manager refunded the stop payment fee and all over draft fees I incurred as a result.

August 11th - Today I received a stop payment confirmation in the mail, but it is a confirmation for the second stop payment, the one Kelly charged me for on the 5th when I called to correct the banks mistake. I never received a stop payment confirmation for the stop payment I placed on the 31st of July. If I had, I would have realized that the bank put a stop on the wrong range of checks and I could have called and had the range corrected.

We could have avoided this whole mess.

If US Bank had just done their job.

Oh, and I know they will say, "well it must have gotten lost in the mail and we can't be held responsible for that!"

But I live a 5 minute walk from the post office. So I seriously doubt they mailed the first one.

At this point, getting a confirmation 6 days after I called to get this mess sorted just feels like they're doing this stuff on purpose to mess with me.

I went to the bank on the 8th to close my accounts and get the heck out of there with as much as my money as possible before they stole any more, but the only banker available to speak to was Kelly Sherriff. After her rudeness and attitude and complete lack of common sense when I spoke with her on the phone I didn't feel like dealing with her in person so I left.

I emailed the bank about my problem so they could have the branch manager call me so I could close my accounts, but they responded saying it isn't necessary to go to the bank to close any accounts, so at least there's that.

After this fiasco I will just be going bank free for a while. I'm sick of fees and charges for everything I want to do with my money.



* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on U.S. Bank, Altoona Branch at Altoona, IA
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