U.S. Bank, Kenwood Branch

Name:U.S. Bank, Kenwood Branch
Full Service Brick and Mortar Office
Review:811 client reviews
Location:7739 Montgomery Road
Cincinnati, OH 45236

Hamilton County
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Phone:513-985-4300
Office Hours:Mon: 9:00 am to 5:00 pm
Tue: 9:00 am to 5:00 pm
Wed: 9:00 am to 5:00 pm
Thur: 9:00 am to 5:00 pm
Fri: 9:00 am to 6:00 pm
Sat: 9:00 am to 1:00 pm
Sun: Closed
Drive-up Hours:Mon: 8:30 am to 5:00 pm
Tue: 8:30 am to 5:00 pm
Wed: 8:30 am to 5:00 pm
Thur: 8:30 am to 5:00 pm
Fri: 8:30 am to 6:00 pm
Sat: 8:30 am to 1:00 pm
Branch Deposit:$29,792,000
FDIC Cert:#6548
Established:1985-06-14


The Bank

Name:U.S. Bank
Concentration:Commercial Lending Specialization
Established:1863-07-13
FDIC Insurance:1934-01-01
Holden By:U.S. Bancorp
Charter Class:Commercial bank, national (federal) charter and Fed member, supervised by the Office of the Comptroller of the Currency (OCC)
# of Branches:3222, view all, view on map
Website:http://www.usbank.com
Total Assets:$433,462,707,000
Total Deposits:$327,848,275,000
Total Equity Capital:$44,334,478,000
Total Domestic Office Deposits:$298,344,516,000
Net Income:$2,782,662,000
Quarterly Net Income:$1,461,885,000
Return on Assets:1%
Quarterly Return on Assets:1%
Return on Equity:13%
Quarterly Return on Equity:13%
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Client Review

811 client reviews of U.S. Bank scored 2.5 out of 5.

Drive through service
Overall Rating
Office Environment & Staff
Waiting Time
by MsSB, Sep. 23, 2016

I recently went through the drive through and the service agent, mistakenly did not provide the payment to the correct accounts.  I provided two checks and clearly wrote the different account number only to realize that she had totaled both checks and applies to only one account. I had to call the customer service number to correct this. Perhaps the focus should not be on upselling additional services, but getting service correct the first time. Everytime I visit this branch the agent is more focused on selling me more.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Kenwood Branch at Cincinnati, OH
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