U.S. Bank, Indian Trail & Barnes Albertsons Bra

Mathew has done exceptional service
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by Priya, May. 26, 2017

He has helped me to create account a year back, patiently explained each detail and purpose of each type of account and clarify my questions. It took almost 2 hours to explain and clarify my stuffs. He was happy to help people. he is doing his job well.

But the surprise thing is, I went again yesterday to get notary around 5:45(almost bank closing hours), luckily the same person attended again.Like earlier, He helped me to get notarized n number of documents without any hesitation. I really like the hospitality, friendliness and willing to help people.




* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Hopkins Branch at Hopkins, MN
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Bad Customer Experience
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by craigkordic, May. 23, 2017

 This morning at 9:00am (May 23, 2017), I came in the 3525 Hartsel Dr, Colorado Soprings, CO branch of U.S. Bank and requested of Karen (I think that’s her name; middle-age woman with blonde hair) to consider removing unreasonable overdraft fees that were applied to our son Seth’s U.S. Bank checking account through no fault of his own.  The fees were applied quickly, were over $200, and has never happened to our son.  After explaining the situation to the bank rep this morning, she refused to remove the unreasonable, exorbitant overdraft fees applied to our son’s checking account.  This unwillingness to remove these unreasonable charges in this situation from a customer reflects very negatively on U.S. Bank, and that this bank clearly puts money and profit first, customers last.  If it were my checking account with your bank, I would close it out immediately.  We have many accounts with significant amount of funds in another major, U.S. bank, and would never consider banking with U.S. Bank in general, and your branch in particular.  Just thought someone might care.  I am going to submit a very poor customer experience review for your bank with the main U.S. Bank office in the U.S., and on another popular review site so that others will avoid banking at U.S. Bank and your branch, in particular, and that U.S. Bank corporate will be aware of your poor customer service.

An Unhappy Customer,
Craig Kordic

Craig & Darlene Kordic
Craigkordic@gmail.com
Colorado Springs, CO

* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 3 - 5 banks before.
* this review was made on U.S. Bank, Briargate Branch at Colorado Springs, CO
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Exceptional Service!
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by Curatola123, May. 05, 2017

This branch is exceptional in the customer exsperiance . There attention to detail in customer service has been amazin for my companies and personal checking. I recommend this branch and its employees. Chris the manager is knowledgeable and always there to answer questions. Jamie the assistant manager is always upbeat and knowledgeable.

Justin Curatola

* this reviewer has be with this bank for >10 years
* this reviewer had >10 banks before.
* this review was made on U.S. Bank, Franklin Market Place Publix Branch at Franklin, TN
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