U.S. Bank, Forest Lake Branch

Name:U.S. Bank, Forest Lake Branch
Full Service Brick and Mortar Office
Review:859 client reviews
Location:320 West Broadway
Forest Lake, MN 55025

Washington County
View Other Branches
 
Phone:651-982-2280
Office Hours:Mon: 8:30 am to 6:00 pm
Tue: 8:30 am to 6:00 pm
Wed: 8:30 am to 6:00 pm
Thur: 8:30 am to 6:00 pm
Fri: 8:30 am to 6:00 pm
Sat: 9:00 am to 1:00 pm
Sun: Closed
Drive-up Hours:Mon: 7:00 am to 6:00 pm
Tue: 7:00 am to 6:00 pm
Wed: 7:00 am to 6:00 pm
Thur: 7:00 am to 6:00 pm
Fri: 7:00 am to 6:00 pm
Sat: 9:00 am to 1:00 pm
FDIC Cert:#6548
Established:1980-09-18


The Bank

Name:U.S. Bank
Concentration:All Other Specialization > 1 Billion
Established:1863-07-13
FDIC Insurance:1934-01-01
Holden By:U.S. Bancorp
Charter Class:Commercial bank, national (federal) charter and Fed member, supervised by the Office of the Comptroller of the Currency (OCC)
# of Branches:3221, view all, view on map
Website:http://www.usbank.com
Total Assets:$441,010,095,000
Total Deposits:$343,142,193,000
Total Equity Capital:$45,339,264,000
Total Domestic Office Deposits:$315,464,029,000
Net Income:$5,677,691,000
Quarterly Net Income:$1,448,756,000
Return on Assets:1%
Quarterly Return on Assets:1%
Return on Equity:13%
Quarterly Return on Equity:13%
 More...


Client Review

859 client reviews of U.S. Bank scored 2.5 out of 5.

ATM TOOK MY DEPOSIT CHECK AND DID NOT PUT MONEY INTO MY ACCOUNT
Overall Rating
by rjbmoto, Apr. 18, 2017

I went to deposit a check for $200 at the ATM at the US Bank Branch at 800 Nicollet Mall Minneapolis, MN on my way out to dinner and a Twins game with friends. I inserted my debit card and was prompted to insert the check. When I put the check into the ATM it seemed to malfunction and kept pulling the check in and out. Then it took the check in and kept it. The screen informed me that the machine had malfunctioned and that my deposit was NOT completed and it could not return my check. The ATM then asked me for the deposit amount of the check and printed out a receipt that says deposit attempt also telling me that an error had occurred. I went into the branch and told a teller who then said I would have to wait for banker and that I should take a seat. I told him I was with a group and did not have time as I did not want them to wait for me. I called the 800 number on the so called receipt and I was told that there was nothing they could do and that I would have to wait a few days to see what had happened. I checked my account online and it showed a deposit and a debit both for $200. The next morning both of those lines were gone with no mention of either on my online account. I called the 800 line again and spoke to Gina who said she would help and took some information. I was not satisfied with that and went back down to the US Bank Branch, paid $8.00 to park. I then spoke to a John Atkins who claimed to be a manager. When he checked on his computer there was no record of my calls to customer service on my account. He wasn't very friendly or helpful but did file a tracking number which is #NO4EV0MX1G61 and told me that they would have someone check the ATM. He mentioned a provisional deposit for the check but I have not seen anything on my account. I thought banks had a fiduciary responsibility for a deposit no matter if it's a ATM or a teller. They took my money, lost it and don't seem very interested in resolving the

* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 3 - 5 banks before.
* this review was made on U.S. Bank, U.S. Bank Main Branch at Minneapolis, MN
3 of 3 people found this review helpful. Was this review helpful to you? Yes, No   Report Abuse

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Banking
Overall Rating
Interest Rate and Cost
Office Environment & Staff
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by Mrgary61756, Apr. 03, 2017

I go to get my Disabilty money off my card and everyone so nice.

* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Columbia Forum Boulevard at Columbia, MO
2 of 6 people found this review helpful. Was this review helpful to you? Yes, No   Report Abuse

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Poor customer service
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by Nasello, Apr. 03, 2017

This branch is not customer service friendly and very rude.

* this reviewer has be with this bank for >10 years
* this review was made on U.S. Bank, North Alton Branch at Alton, IL
5 of 7 people found this review helpful. Was this review helpful to you? Yes, No   Report Abuse

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