U.S. Bank, Eastern And Horizon Smith's Branch

Name:U.S. Bank, Eastern And Horizon Smith's Branch
Full Service Retail Office
Review:846 client reviews
Location:10616 South Eastern Avenue
Henderson, NV 89052

Clark County
View Other Branches
 
Phone:702-407-0189
Office Hours:Mon: 10:00 am to 7:00 pm
Tue: 10:00 am to 7:00 pm
Wed: 10:00 am to 7:00 pm
Thur: 10:00 am to 7:00 pm
Fri: 10:00 am to 7:00 pm
Sat: 10:00 am to 4:00 pm
Sun: 12:00 pm to 4:00 pm
Branch Deposit:$9,563,000
FDIC Cert:#6548
Established:2009-02-16


The Bank

Name:U.S. Bank
Concentration:All Other Specialization > 1 Billion
Established:1863-07-13
FDIC Insurance:1934-01-01
Holden By:U.S. Bancorp
Charter Class:Commercial bank, national (federal) charter and Fed member, supervised by the Office of the Comptroller of the Currency (OCC)
# of Branches:3221, view all, view on map
Website:http://www.usbank.com
Total Assets:$448,401,205,000
Total Deposits:$345,417,164,000
Total Equity Capital:$45,162,826,000
Total Domestic Office Deposits:$314,973,867,000
Net Income:$4,228,935,000
Quarterly Net Income:$1,446,273,000
Return on Assets:1%
Quarterly Return on Assets:1%
Return on Equity:13%
Quarterly Return on Equity:13%
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Client Review

846 client reviews of U.S. Bank scored 2.5 out of 5.

US Bank Oswego, IL Branch
Overall Rating
Interest Rate and Cost
Office Environment & Staff
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Other Services
by ExchangeMonkey, Feb. 04, 2017

This review is specifically for US Bank, Oswego, IL Branch that is inside Meijer.
I have been a US Bank customer for almost 13 years, I was very happy with US Bank as well as Oswego branch up until last year. Suddenly all the staff at US Bank Meijer (Oswego) location was replaced and service went downhill. Wait times went from a couple of minutes to 10-15 minutes on average, a couple of people on staff is very unprofessional and should not be in banking sector. Sometimes US Bank checks that should be treated as cash are deposited as outside bank check and you have to wait for your funds to be available after 3 days. Staff turnover is very high and there is no relationship.  Funds are withheld at will for larger deposits depending on which teller you get.
A particular teller discriminates against non-whites and non-Hispanics, closing of his teller window is very common if customer in line is from a particular ethnicity and his window will reopen as soon as that customer from particular ethnicity is served by the other teller.
Employees seems to be having internal issue among themselves and you can tell from the body language that they are bickering or not getting along and it impacts their ability to serve the customers.


* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Oswego Meijer at Oswego, IL
1 of 1 people found this review helpful. Was this review helpful to you? Yes, No   Report Abuse

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My Bank is Awesome!
Overall Rating
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by Gramma, Feb. 04, 2017

Been Banking in the same location for over 20 years.  So great to know I can call with any problem I might have and they will get right on it, and problem solved!
Love the friendly staff.

* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on U.S. Bank, Hayden Lake Albertsons Branch at Hayden, ID
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Barbara
Overall Rating
Interest Rate and Cost
Office Environment & Staff
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by HELPMEPLS, Feb. 01, 2017

 My mother recently passed away and my sister in law, brother and myself are in charge of handling her estate. Due to circumstances that are unavoidable I have been doing most of the running around, and taking care of all of the things that are required in order to close the estate. I would just like to take a second and thank Tannya at the Fisher Landing Branch for going above and beyond the call of duty and making this experience which is complicated in the first place, along with my having very little understanding of everything involved when it comes to handling someone else's accounts. She is professional, straight up, she is up front in letting me know what her limitations are when it comes to giving advice of any kind, but, has helped me in the area's that she can, and has done so with a smile on her face and has always welcomed my unscheduled visits and never has rushed through them and made me feel as though I was a inconvenience. Tannya is a breath of fresh air in this day and age, when everything and everyone is viewed as a statistic and customer service has become something of the past, but with people as herself I can hope that it might make a come back in the future. I feel that she is a major asset to U.S. Bank and its customers.  

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on U.S. Bank, Fishers Landing Branch at Vancouver, WA
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by ljsimpson 2017-02-10 11:57:33
I love the Laguna US Bank.  I truly feel like it is the neighborhood, friendly bank. Everyone is personable and helpful not like banks that are all computers. I can run in with nothing with me to get money, and they are always accommodating and so helpful.

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