U.S. Bank, Cool Springs Branch

Name:U.S. Bank, Cool Springs Branch
Full Service Brick and Mortar Office
Review:871 client reviews
Location:2040 Mallory Lane
Franklin, TN 37067

Williamson County
View Other Branches
 
Phone:615-771-1300
Office Hours:Mon: 8:30 am to 5:00 pm
Tue: 8:30 am to 5:00 pm
Wed: 8:30 am to 5:00 pm
Thur: 8:30 am to 5:00 pm
Fri: 8:30 am to 6:00 pm
Sat: 8:30 am to 12:00 pm
Sun: Closed
Drive-up Hours:Mon: 8:30 am to 5:00 pm
Tue: 8:30 am to 5:00 pm
Wed: 8:30 am to 5:00 pm
Thur: 8:30 am to 5:00 pm
Fri: 8:30 am to 6:00 pm
Sat: 8:30 am to 12:00 pm
FDIC Cert:#6548
Established:1998-04-13


The Bank

Name:U.S. Bank
Concentration:All Other Specialization > 1 Billion
Established:1863-07-13
FDIC Insurance:1934-01-01
Holden By:U.S. Bancorp
Charter Class:Commercial bank, national (federal) charter and Fed member, supervised by the Office of the Comptroller of the Currency (OCC)
# of Branches:3166, view all, view on map
Website:http://www.usbank.com
Total Assets:$452,251,826,000
Total Deposits:$353,914,855,000
Total Equity Capital:$45,850,772,000
Total Domestic Office Deposits:$322,351,548,000
Net Income:$4,201,000,000
Quarterly Net Income:$1,385,363,000
Return on Assets:1%
Quarterly Return on Assets:1%
Return on Equity:12%
Quarterly Return on Equity:12%
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Client Review

871 client reviews of U.S. Bank scored 2.5 out of 5.

professional
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by ladybug68, Dec. 01, 2017

Came in at the Western Avenue, Rancho Palos Verdes Branch on Nov 30. A minute into a lady employee helping me open a bank account, she signaled one of her co-workers that she had a doctor's appointment to go to. I asked her if she wanted me to come back some other time.  To my disbelief, she took me on my offer and asked me if I could do that--come back tomorrow so she could keep her doctor's appointment. Never heard or seen a bank employee tell a customer to come back some other time because she has a doctor's appointment to go to!!! Took my business to another bank which is on the next street and was happy with their customer service.

* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Rancho Palos Verdes at Rancho Palos Verdes, CA
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Great Bank
Overall Rating
Interest Rate and Cost
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by SuperDave, Nov. 24, 2017

This bank has done an amazing job of helping me to manage accounts my mom originally started there before they were even US Bank.  As my mom became incapacitated they did everything they could to help us get deposits into the correct accounts and solve the many problems that came up with her financial situation.  Lori was especially helpful.

* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on U.S. Bank, Rossmoor Branch at Walnut Creek, CA
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BBank
Overall Rating
Interest Rate and Cost
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by Mrsaec, Nov. 10, 2017

Always a great experience.  Friendly, efficient employees!  Love it!

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Ellet Branch at Akron, OH
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All Reviews...

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