U.S. Bank, COLUMBIA HEIGHTS BRANCH

HORRIBLE SERVICE😡😠
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by GomaPun, Jun. 29, 2016

My sister had an account at US Bank 5250 Center Avenue, NE, Columbia Heights, MN, 55421. In October 19th, 2015, my sister and mom went to US Bank and requested their account to be completely closed. My sister and mom took all the money from their accounts and then they traveled to back home country. When they came back, my sister got a notification letter from the debt collector for $300.45 overdraft charge. We got confused, so we went to the bank again and asked them what it was. One of the workers there named Jason, we talked to him first because we requested to him to close the account. But he tried to argue with us and he said, "Im sorry I dont understand." This is my mistake. After that, I said its okay, but I requested him to solve the problem but he didn't listen to me. He forced me to pay that overdraft money. I argued with him. I told him that's your mistake to leave our account open, why we got this notice. I also told him I'm not paying one penny, just close my account and solve this problem. But he was really rude!! He told me, I have to pay it no matter what. I said no I'm  not paying because you didn't close our account. But instead of apologizing, he said he would call the police on us. In the meantime, his boss came and he listed to our problem and he also told me to pay that overdraft money. I told him that his worker did a mistake and then I came home. I talked to the lady who sent me the notice and she said,"I dont want to bother you to pay the money, I'm  going to send this cash to US Bank."
After that, I thought they solved our problem, but then I got another notice letter from Capital Management Service LP Debt Collector Company. After that I talked to the Capitals management staff and told them my problem. The suggested me to go back US Bank and talk to them again. I followed their directions and talked to their Manager again. He said, "Whats the letter you got? Let me copy it." He kept telling us to pay up. I said,"No, your staff did a mistake, how could I pay if you cant solve this problem?! If you can't solve this small of a problem in your office, and request them to solve it, then you shouldn't stay in a manager position!!" I know I'm  not supposed to tell him that, but he wouldn't listen. He sent our cash to another debt collector company. I told him to close our account but intentionally, they still left our accout open. They tried collecting more and more money from us. I hate those types of people. I don't like that type of person who knows that they made a mistake but pretends not to know and mot realize. Very POOR service there. I would also put 0 stars for a rating because they did the same thing with me too. I had an account savings and checking. I used their credit card and I waited statement to pay, but they never sent me a statement and I went 5 weeks continued and asked the names Murdulla to let me pay but she said, "I didn't see a used credit card don't worry. When your statement comes, then you can pay." 1 1/2 months later, I still didn't get a statement and so I got worried because this was the first time I used their credit card for business purposes. After that, I went to the bank, but they already pulled money from my other account without noticing me. They made my balance $0.00 then they told me to pay intrest fees too. I got confused how could they do that eventho i had enough money to pay my bill i talked to the manager he also says he didn't listen after that i didn't like their services so right way i told him to closed my all accounts and i took  all my money and switch the bank too but I still have 1joint account with my husband from this account the fraud people toke money time to time we got tired i told my husband to  complainto the us bank after complain they helped us to get back small amount but they didn't help to get back big amount my husband get too busy that time with his business he didn't get chance to go to the bank 1 weeks after he went to the bank the stuff suggested change the card we following their instructions, we changed the card. I have been in Us since 2004 since 2004 i had account with US bank i never face this kind of problem. But this bank  5250 central ave ne Columbia heights mn 55432 is 2 Block of my house that's why i choose this bank since 2012 but we facing  so many problems here in poor service & 2,3 staff is very very rude they creat problems and make customers feel like they shouldn't go anymore.

* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on U.S. Bank, Columbia Heights Branch at Minneapolis, MN
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