U.S. Bank, Clayton Branch

Name:U.S. Bank, Clayton Branch
Full Service Brick and Mortar Office
Review:787 client reviews
Location:10 North Hanley Road
Saint Louis, MO 63105

St. Louis County
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Office Hours:Mon: 7:30 am to 5:00 pm
Tue: 7:30 am to 5:00 pm
Wed: 7:30 am to 5:00 pm
Thur: 7:30 am to 5:00 pm
Fri: 7:30 am to 6:00 pm
Sat: 9:00 am to 12:00 pm
Sun: Closed
Branch Deposit:$742,414,000
FDIC Cert:#6548

The Bank

Name:U.S. Bank
Concentration:Commercial Lending Specialization
FDIC Insurance:1934-01-01
Holden By:U.S. Bancorp
Charter Class:Commercial bank, national (federal) charter and Fed member, supervised by the Office of the Comptroller of the Currency (OCC)
# of Branches:3227, view all, view on map
Total Assets:$417,458,234,000
Total Deposits:$310,443,288,000
Total Equity Capital:$42,188,830,000
Total Domestic Office Deposits:$279,757,877,000
Net Income:$5,632,812,000
Quarterly Net Income:$1,460,089,000
Return on Assets:1%
Quarterly Return on Assets:1%
Return on Equity:14%
Quarterly Return on Equity:14%

Client Review

787 client reviews of U.S. Bank scored 2.5 out of 5.

The Best Customer Service Ever!
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by brooney5, May. 24, 2016

The overall banking rates etc. is very good.  The customer service and loan officers are excellent.  I am so impressed with the professionalism and warm welcome me and my family get each time we visit.  I wouldn't think of changing banks and I would highly recommend friends and family to bank at U.S. Bank.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on U.S. Bank, Lincoln Edgewood Branch at Lincoln, NE
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Horrible experience!!!! I almost feel scammed!!
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by Jlwilson01, May. 24, 2016

I decided to switch banks from a credit union to a bigger bank branch due to going through a divorce, becoming a single mother and filing bankruptcy thinking I could repair my credit with more opportunities at a bigger bank- WRONG!!!! I went into this branch and explained my situation to the banker who opened my account. I asked him to not give me checks but to put overdraft protection on my account because my bills would be on auto pay. I explained to him that the Credit Union would allow me $500 over for bill payments and take the amount out of my next deposited check.  He assured me that US Bank offered this same courtesy and it was put on my account.  Needless to say, the very first month of opening this account I had $450 + in overdraft fees!!! I was shocked! No bills got paid at all!! I called customer service and they told me that the fees would not be reversed and told me that the overdraft protection was the wrong one and "corrected" the error for the next month. The next month... Same thing! I called the branch and explained to them what happened and was told that the manager would look at my account and call me back. Never happened!! I then tried to take my bills off of auto pay and pay them on my payday but that was also a bad idea because they didn't come out off the account until 3 days later. Again... Bank fees.  So I tried setting the bills up to come out exactly on my payday and my paycheck deposited, the pending bills were sent back but guess who got paid bank fees???? So I called the bank again... Same thing, the manager was supposed to correct it and call me back. I went into the bank branch and explained it to the teller, explained to her that I was going out of town, asked her to print me a check to deposit in my landlord's account on my payday the next day when my check posted. She printed me the checks and sent me to speak with a banker and assured me that my rent check would be deposited but I was negative due to bank fees on that day.  The banker explained that US Bank could pay my bills directly from my account on the day it was due. I asked why was this never offered to me before and he also told me that due to my bankruptcy I didn't even qualify for a $500 line of credit for overdrafts with US Bank!! Ha! Then asked me for the overdraft fee payment that was owed that day! Double Ha!!! I brought in money to cover the bank fees (because Lord forbid, US Bank doesn't get their cut!) and deposited the rent check into my landlord's account.  Guess who didn't get paid...my landlord! I got that call today and US Bank says that they couldn't deposit it into his account after I already asked could it be deposited the next day when my paycheck direct deposited and they assured me that it was fine! They claimed that they tried to notify me but I have no voicemail or US Bank Numbers on my cellphone! So if you need your bills paid and want to keep good credit instead of paying over $1000 in bank fees... Bank elsewhere!!  There isn't anything I can do as a consumer about any of this. I've lost money, my bills are about to be shut off and my rent hasn't been paid.  My credit cards are overdue so my credit that I was repairing is at an all time low.  US bank has their fees though. I feel hopeless about my situation but I am closing the account out and switching back to my credit union as soon as US bank figures out if I owe them any more fees.

* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Southeast Branch at Des Moines, IA
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Wouldn't give me my own money
Overall Rating
by Baishak, May. 21, 2016

I deposited 1800 dollars cash and it never showed up on mobile banking and the next day it was because the lady working there didn't send a paper to document it. So it showed on the receipt but to them it never happened. I worked with them and was patient but as time went on I really needed it for bills and lunch an ect. I said I'll just come in and get it back and they said I couldn't get my money back unfortunately  till the ( I think operations team) fixed it. I waited 3 days to get my own cash I deposited into chk and savings. This is not ok as a national bank handling people's  money. Oh ya she said if you really need it we will get you the cash you will go negative and we'll fix the fees and it will balance itself out. so I called to do so and the guy said that was wrong information I was lit. So overall they deposited my money and they couldn't give it back and they fed me wrong information today I am going and pulling all my money and closing my act and never going there again. I guess that's why I should of gone to the actual bank and not a smiths full of noobs.

* this review was made on U.S. Bank, Fort Union Smith's Branch at Midvale, UT
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