U.S. Bank, Church Square Branch

Name:U.S. Bank, Church Square Branch
Full Service Brick and Mortar Office
Review:649 client reviews
Location:7993 Euclid Avenue, Suite A
Cleveland, OH 44103

Cuyahoga County
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Phone:216-791-2041
Office Hours:Mon: 9:00 am to 5:00 pm
Tue: 9:00 am to 5:00 pm
Wed: 9:00 am to 5:00 pm
Thur: 9:00 am to 5:00 pm
Fri: 9:00 am to 6:00 pm
Sat: 9:00 am to 1:00 pm
Sun: Closed
Branch Deposit:$19,661,000
FDIC Cert:#6548
Established:1893-01-01


The Bank

Name:U.S. Bank
Concentration:Commercial Lending Specialization
Established:1863-07-13
FDIC Insurance:1934-01-01
Holden By:U.S. Bancorp
Charter Class:Commercial bank, national (federal) charter and Fed member, supervised by the Office of the Comptroller of the Currency (OCC)
# of Branches:3240, view all, view on map
Website:http://www.usbank.com
Total Assets:$387,033,747,000
Total Deposits:$284,226,575,000
Total Equity Capital:$40,394,685,000
Total Domestic Office Deposits:$262,477,077,000
Net Income:$4,120,330,000
Quarterly Net Income:$1,406,370,000
Return on Assets:1%
Quarterly Return on Assets:1%
Return on Equity:14%
Quarterly Return on Equity:14%
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Client Review

649 client reviews of U.S. Bank scored 2.5 out of 5.

Terrible Bank.. Left hand doesn't know what right hand is doing
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by GoodbyeUSBank, Dec. 18, 2014

I have banked with US Bank for over a decade.. I am closing all my accounts now. It appears that the bank staff doesn't know the banking rules. A check from US Bank deposited into US Bank account is placed on hold for 7 days and that too after 4 days when the check from another bank would have cleared if a hold was placed. There is one personal banker and one manager besides the tellers in the entire branch. Checks are returned even when there is money in the account and returned fee charged. When tried to get this situation corrected, the teller with an attitude told me to talk to a personal banker (the only one) and it could be 20-30 minutes before she can even see me.

This bank should not even exist in the competitive USA. I am closing both my business and personal accounts and moving to some other bank. Extremely terrible service and attitude. In all honesty I think, it is not the staff at the branch, it is their management. The bunched a number of people with pathetic intelligence level with rubber bands and called it the US Bank

* this review was made on U.S. Bank, West Towne Madison Branch at Madison, WI
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Margene
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by Margene, Dec. 08, 2014

I can't say enough good things about the US Bank.  The staff is the best.... friendly and very helpful!!  
I have been a customer since I was a child, and the same wonderful service was and still is there!

* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on U.S. Bank, Rock Rapids Branch at Rock Rapids, IA
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Business Owner
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by usbforme, Dec. 06, 2014

I have had an account with US Bank for over 30 years and this branch is the best service I have ever had. They get to know you personally.  I went downtown and received good financial service for some foreign travel, which was the only place I could do this, but did not receive the service like I do at this branch.  They have hours that help us after work and on weekends which is VERY helpful !!!
Thank you very much for not holding us hostage to keep our money and loan us money !!!
JM

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Falcon Safeway Branch at Peyton, CO
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