U.S. Bank, Chico Esplanade Branch

Name:U.S. Bank, Chico Esplanade Branch
Full Service Brick and Mortar Office
Review:620 client reviews
Location:2385 Esplanade
Chico, CA 95926

Butte County
 

Phone:530-893-6177
Office Hours:Mon: 9:00 am to 5:00 pm
Tue: 9:00 am to 5:00 pm
Wed: 9:00 am to 5:00 pm
Thur: 9:00 am to 5:00 pm
Fri: 9:00 am to 6:00 pm
Sat: Closed
Sun: Closed
Drive-up Hours:Mon: 9:00 am to 5:00 pm
Tue: 9:00 am to 5:00 pm
Wed: 9:00 am to 5:00 pm
Thur: 9:00 am to 5:00 pm
Fri: 9:00 am to 6:00 pm
Branch Deposit:$20,343,000
FDIC Cert:#6548
Established:2004-10-18


The Bank

Name:U.S. Bank
Concentration:Commercial Lending Specialization
Established:1863-07-13
FDIC Insurance:1934-01-01
Holden By:U.S. Bancorp
Charter Class:commercial bank, national (federal) charter and Fed member, supervised by the Office of the Comptroller of the Currency (OCC)
# of Branches:3117, view all, view on map
Website:http://www.usbank.com
Total Assets:$367,103,430,000
Total Deposits:$270,081,137,000
Total Equity Capital:$40,093,416,000
Total Domestic Office Deposits:$247,720,025,000
Net Income:$1,279,165,000
Quarterly Net Income:$1,279,165,000
Return on Assets:1%
Quarterly Return on Assets:1%
Return on Equity:13%
Quarterly Return on Equity:13%
 More...


Client Review

620 client reviews of U.S. Bank scored 2.5 out of 5.

Jokes on us
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by JokesOnUs, Nov. 26, 2012

The USA Bank in Chico, Ca. located on the Esplanade does not treat people with respect. If they know you are disabled then it gets worse. They will make fun of you in front of other customers. Yes they do make you go to the 800 number who in turn says the bank should be handling this.Most of the employees including the assistant and manager are only worried about their own paycheck not yours. Beware of this bank unless you like being put down and walked on the first time you encounter any problem. They will not be able to help you but they will embarrass you and make you feel stupid. I guess after hours they sit around and make jokes about all us people stupid enough to have accounts with USA BANK. Yes really the joke is on us!

* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Chico Esplanade Branch at Chico, CA
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Management is a JOKE
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by MarkL, Nov. 14, 2011

The manager and assistant manager of this branch (Chico Esplanade) are both indifferent to customers and are unwilling to even listen to customer problems. "Call the 1-800 number" is what they will tell you, because they are unwilling or unable to help at the branch. It seems they are always understaffed... on Mondays and Fridays expect to wait in line for quite a while... I only ever seen two tellers. The one nice thing I will say is that the tellers are always really pleasant even when they are very busy. I would not recommend this bank to friends or family.

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Chico Esplanade Branch at Chico, CA
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A POOR EXCUSE FOR SERVICE
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by CHICOJOE, Nov. 09, 2011

I have been with US Bank before leaving Oregon a year ago.  I transferred to the Esplanade branch.  There is a smugness that starts from the top down in this branch's management and extends through a sleazy desire to sell you some financial product down to very poor teller service with VERY long and exasperating wait times. The bank itserlf is a very good bank, but it depends on the branch. If you want wonderful service do like I did...go to the branch at 260 East Second...now THERE is a helpful, friendly and eager to help you branch!

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on U.S. Bank, Chico Esplanade Branch at Chico, CA
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