U.S. Bank, Cathedral City Branch

Name:U.S. Bank, Cathedral City Branch
Full Service Brick and Mortar Office
Review:889 client reviews
Location:35950 Date Palm Drive
Cathedral City, CA 92234

Riverside County
View Other Branches
 
Phone:760-770-4001
Office Hours:Mon: 9:00 am to 6:00 pm
Tue: 9:00 am to 6:00 pm
Wed: 9:00 am to 6:00 pm
Thur: 9:00 am to 6:00 pm
Fri: 9:00 am to 6:00 pm
Sat: 9:00 am to 2:00 pm
Sun: Closed
Branch Deposit:$65,476,000
FDIC Cert:#6548
Established:1892-01-01


The Bank

Name:U.S. Bank
Concentration:All Other Specialization > 1 Billion
Established:1863-07-13
FDIC Insurance:1934-01-01
Holden By:U.S. Bancorp
Charter Class:Commercial bank, national (federal) charter and Fed member, supervised by the Office of the Comptroller of the Currency (OCC)
# of Branches:3216, view all, view on map
Website:http://www.usbank.com
Total Assets:$442,985,106,000
Total Deposits:$346,548,026,000
Total Equity Capital:$46,089,475,000
Total Domestic Office Deposits:$320,409,722,000
Net Income:$1,362,018,000
Quarterly Net Income:$1,362,018,000
Return on Assets:1%
Quarterly Return on Assets:1%
Return on Equity:12%
Quarterly Return on Equity:12%
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Client Review

889 client reviews of U.S. Bank scored 2.5 out of 5.

Good bank
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by lilly30, Aug. 13, 2017

I like the manger here.He is so nice And smile to customers.I hate the manager and bad customer service at S56th and highway 2 outside Super saver .Never go that bank again .i will always come this bank even if further little bit.

* this review was made on U.S. Bank, 56th And Highway 2 Super Savers at Lincoln, NE
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Peggy Wilson is absolutely rude, and unprofessional!!!!!
Overall Rating
Interest Rate and Cost
Office Environment & Staff
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Other Services
by BAbbott101, Aug. 11, 2017

I went into US Bank after my account was incorrectly assessed 2 overdraft charges. I brought in bank recites that proved that it was incorrect. The bank was great, and also identified the error. She called one supervisor, who was rude, brash, and basically dismissed her. She then solicited the help of the branch manager, Peggy Wilson. She sat in her office for close to 30 minutes shooting the breeze with some man. She kept looking over, to see if I was still there, and then would talk longer. It was clear that she was hoping I would leave. She finally came over, and she was already on a roll, she snapped at the banker to do some commands, and yanked her computer screen around, and just started going off about how it was correct. She did not even bother to look at my paperwork that showed it was wrong. She did not let me talk, or listen. She was yelling that how dare I tell her to do her job, she had been there for so long, and yaddah, yaddah. She would not listen or even give me a second to speak. She was yelling, impatient and the entire branch was silent and watching her tirade. She was truly belligerent, and unstable. She was rude to me (that is an understatement) and completely rude and dismissive of her employee. I asked her who her boss was so that I could contact them. She told me that he retired and that she did not have a boss. I asked her for a customer service number, her name, anything. She refused all my inquiries. I left the branch and called US Bank on the phone. They looked at my account, agreed it was incorrect and took the charges off. They were kind, and polite. So not only was she belligerent, rude and completely unprofessional, she was wrong! She could not even identify the bank error. This inability to see the most blatant of errors is of serious concern. How many other customers are suffering? I read the other comments on here, and there are many about her. Clearly I am not the only one with this experience. Why they have someone like this leading their team is a disservice to our community, her staff, their company, and the customers! What a shame, US Bank.

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Clifton Branch at Grand Junction, CO
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Our Continued Bank by Choice
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by Malakini, Aug. 10, 2017

These folks are friendly and helpful, and even though I'm retired now and don't move lots of money through the bank, they treat me like an owner. I especially like Rita, who always has a smile and greeting.

* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on U.S. Bank, Perryville Branch at Rockford, IL
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All Reviews...

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Bank of America, Date Palm & Ramon Branch (2.0 miles)
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Pacific Western Bank, Cathedral City Branch (2.6 miles)
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