U.S. Bank, Castro Branch

Name:U.S. Bank, Castro Branch
Full Service Brick and Mortar Office
Review:869 client reviews
Location:443 Castro Street
San Francisco, CA 94114

San Francisco County
View Other Branches
 
Phone:415-431-6700
Office Hours:Mon: 9:00 am to 5:00 pm
Tue: 9:00 am to 5:00 pm
Wed: 9:00 am to 5:00 pm
Thur: 9:00 am to 5:00 pm
Fri: 9:00 am to 6:00 pm
Sat: 9:00 am to 1:00 pm
Sun: Closed
Branch Deposit:$54,669,000
FDIC Cert:#6548
Established:1890-01-01


The Bank

Name:U.S. Bank
Concentration:All Other Specialization > 1 Billion
Established:1863-07-13
FDIC Insurance:1934-01-01
Holden By:U.S. Bancorp
Charter Class:Commercial bank, national (federal) charter and Fed member, supervised by the Office of the Comptroller of the Currency (OCC)
# of Branches:3216, view all, view on map
Website:http://www.usbank.com
Total Assets:$442,985,106,000
Total Deposits:$346,548,026,000
Total Equity Capital:$46,089,475,000
Total Domestic Office Deposits:$320,409,722,000
Net Income:$1,362,018,000
Quarterly Net Income:$1,362,018,000
Return on Assets:1%
Quarterly Return on Assets:1%
Return on Equity:12%
Quarterly Return on Equity:12%
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Client Review

869 client reviews of U.S. Bank scored 2.5 out of 5.

Alleged burglary
Overall Rating
Interest Rate and Cost
Office Environment & Staff
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Other Services
by Findanothernbank, Jun. 18, 2017

I received 2 letters from the US Bank branch office at St Cloud Midtown with no date and one with a pasted over address saying their courier service was burglarized ( no ICR # for a law enforcement agency or where this alleged burglary occurred) telling me that a check I cashed was taken.US Bank had the deposit amounts wrong and suggested I contact the "maker " of the check to make out a new check payable to US Bank and mail it to Midtown branch. The letters had no signed signatures, just a typed name. There is no way I would ask the business who issued me the check to send another check to US Bank. Now I have to hope US Bank will not deduct the amount from my account. I am not impressed with the poorly written letters nor their failure to mention their loss us covered by insurance

* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on U.S. Bank, St. Cloud Downtown Branch at Saint Cloud, MN
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Best ever
Overall Rating
Interest Rate and Cost
Office Environment & Staff
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by Chars89115, Jun. 17, 2017

Opening my accounts was fast friendly and FUN

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
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Excellent Customer Service and Professionalism
Overall Rating
Interest Rate and Cost
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by Bets11651, Jun. 12, 2017

Specifically I have worked with Darcy Pinasco for a few years on a specialty account.  He has always, always been prepared, highly professional and has excellent customer service skills and seems respected by colleagues and co-workers as well.  On the rare occasions I've had to wait, he's profusely apologized or arranged to have someone else help me.  I'm 66 and he is one of very few bankers I've ever had such a consistently positive experience with.  He is somewhat new to this branch and if there are "issues", I'm absolutely positive he's the right person to sort it out.
m

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on U.S. Bank, Fitchburg Madison Branch at Madison, WI
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