U.S. Bank, BEAR VALLEY BRANCH
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957 client reviews
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| Name: | U.S. Bank |
| Concentration: | All Other Over 1 Billion |
| Established: | 07/13/1863 |
| FDIC Insurance: | 01/01/1934 |
| Holden By: | U S BCORP |
| Charter Class: | Commercial bank, national (federal) charter and Fed member, supervised by the Office of the Comptroller of the Currency (OCC) |
| # of Branches: | 2301, view all, view on map |
| Website: | www.usbank.com |
| Total Assets: | $650,658,504,000 |
| Total Deposits: | $524,697,711,000 |
| Total Equity Capital: | $61,526,628,000 |
| Total Domestic Office Deposits: | $517,223,585,000 |
| Net Income: | $5,862,096,000 |
| Quarterly Net Income: | $950,209,000 |
| Return on Assets: | 1% |
| Quarterly Return on Assets: | 1% |
| Return on Equity: | 10% |
| Quarterly Return on Equity: | 6% |
| More... | |
Client Review
957 client reviews of U.S. Bank scored 2.5 out of 5.
Nothing but trouble
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by IGIVEUP, Feb. 18, 2015
There have been an number of issues with poor service at US Bank. Like asking for a letter to change and automatic deposit when they closed my account for a "credit breach" without telling, my phone or email. I called, mention of Home Depot, but did not acknowledge the lack of communication. I went into the branch to complain, and then "magically" a second account was closed but no one could tell me why. Then I used the ATM for a third account, and it took my card. Three accounts in accessible with no one to help. As I sat in the bank, the person who had not written the letter as promised was making eye contact with the person I was talking to "BEHIND MY BACK" glancing at him repeatedly. I finally left.
The last time I called the help number to ask them to look at my account and give me a summary of checks written that were being held. These checks were written through on-line banking, and the payees were telling me they had not received them. The 800 number person was very rude. She took the attitude that US Bank was not slow in mailing on-line checks, despite the information I gave her from vendors. She finally asked, "Why do you bank with us if you are so dissatified?" H-mm, good question. I am in the process of changing all of my accounts - even the one with the huge amount of money in it because I just sold my home.
My advice, just bank with someone else. It will be less frustrating because I am sure there are banks that are not as inept.
IGIVEUP
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had >10 banks before.
* this review was made on U.S. Bank, Bear Valley Branch at Denver, CO
6 of 8 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby IGIVEUP, Feb. 18, 2015
There have been an number of issues with poor service at US Bank. Like asking for a letter to change and automatic deposit when they closed my account for a "credit breach" without telling, my phone or email. I called, mention of Home Depot, but did not acknowledge the lack of communication. I went into the branch to complain, and then "magically" a second account was closed but no one could tell me why. Then I used the ATM for a third account, and it took my card. Three accounts in accessible with no one to help. As I sat in the bank, the person who had not written the letter as promised was making eye contact with the person I was talking to "BEHIND MY BACK" glancing at him repeatedly. I finally left.
The last time I called the help number to ask them to look at my account and give me a summary of checks written that were being held. These checks were written through on-line banking, and the payees were telling me they had not received them. The 800 number person was very rude. She took the attitude that US Bank was not slow in mailing on-line checks, despite the information I gave her from vendors. She finally asked, "Why do you bank with us if you are so dissatified?" H-mm, good question. I am in the process of changing all of my accounts - even the one with the huge amount of money in it because I just sold my home.
My advice, just bank with someone else. It will be less frustrating because I am sure there are banks that are not as inept.
IGIVEUP
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had >10 banks before.
* this review was made on U.S. Bank, Bear Valley Branch at Denver, CO
6 of 8 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
0 comment. Add a comment
Poor Manager Response
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by pddoh, Jul. 09, 2014
I had occasion to need personal service and happened to speak with the branch manager about a new credit card. When it didn't arrive after a reasonable amount of time I called and left him a message. When he failed to return my call I called again the next day and again left a message. He still hasn't bothered to return my call.
I will be changing banks just because of this poor service on his part. In the past I have been satisfied with bank service but when it needs a personal touch I expect to be treated with respect.
* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Bear Valley Branch at Denver, CO
2 of 2 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby pddoh, Jul. 09, 2014
I had occasion to need personal service and happened to speak with the branch manager about a new credit card. When it didn't arrive after a reasonable amount of time I called and left him a message. When he failed to return my call I called again the next day and again left a message. He still hasn't bothered to return my call.
I will be changing banks just because of this poor service on his part. In the past I have been satisfied with bank service but when it needs a personal touch I expect to be treated with respect.
* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Bear Valley Branch at Denver, CO
2 of 2 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
0 comment. Add a comment
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