U.S. Bank, Arcata Branch

Name:U.S. Bank, Arcata Branch
Full Service Brick and Mortar Office
Review:657 client reviews
Location:953 G Street
Arcata, CA 95521

Humboldt County
View Other Branches
 
Phone:707-822-7031
Office Hours:Mon: 9:00 am to 5:00 pm
Tue: 9:00 am to 5:00 pm
Wed: 9:00 am to 5:00 pm
Thur: 9:00 am to 5:00 pm
Fri: 9:00 am to 6:00 pm
Sat: Closed
Sun: Closed
Branch Deposit:$48,856,000
FDIC Cert:#6548
Established:1982-02-02


The Bank

Name:U.S. Bank
Concentration:Commercial Lending Specialization
Established:1863-07-13
FDIC Insurance:1934-01-01
Holden By:U.S. Bancorp
Charter Class:Commercial bank, national (federal) charter and Fed member, supervised by the Office of the Comptroller of the Currency (OCC)
# of Branches:3240, view all, view on map
Website:http://www.usbank.com
Total Assets:$387,033,747,000
Total Deposits:$284,226,575,000
Total Equity Capital:$40,394,685,000
Total Domestic Office Deposits:$262,477,077,000
Net Income:$4,120,330,000
Quarterly Net Income:$1,406,370,000
Return on Assets:1%
Quarterly Return on Assets:1%
Return on Equity:14%
Quarterly Return on Equity:14%
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Client Review

657 client reviews of U.S. Bank scored 2.5 out of 5.

Long waits, not enough employees, don't do what they say they are
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by stundunn, Jan. 23, 2015

Always one person working the desk. Always a long wait in long lines. Rude phone service. Called in three times to ask for something. Told they were making note. Showed up. Noone had a clue what I needed or that I'd called. The gal at the drive up window is a gem and overworked, but still pleasant.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Red Bridge Branch at Kansas City, MO
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Horrible bank
Overall Rating
Interest Rate and Cost
Office Environment & Staff
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by Yecdesign, Jan. 21, 2015

Since US bank took over my experience with them were horrible. They over charge me all kind fee. Got letter from them ask to pay a overdraft fee, with I didn't not overdraft, the US bank overdraft to charge for them to close one of my account, even though I have 2 other account with them, before they told me won't have any fee to other account since I had saving account with them.  Yes get the $30 for they want, take all me money out, close all the account. So wish still with charter one, had with them 12 years never have problem. The hinsdale branch manger just a rude and mean. Also have account at chase, they are so nice.

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Hinsdale Branch at Hinsdale, IL
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Mrss
Overall Rating
Office Environment & Staff
Waiting Time
Other Services
by Mrss, Jan. 21, 2015

My experience from day one with Matthew who has no people skills was not pleasant. He has a flat affect, never smiles and very arrogant. I presented my situation regarding a deposit that was refused at his branch which was a tuition refund check issued by a reputable University. I took the check to another location who had no problem depositing the check into a savings account. When I went back to tell him my experience he pretty much dismissed the situation and stated my the employee who helped me at another location violated company rules and risk their job. That was very offensive, inappropriate and unprofessional. I questioned why would they do such act? He had no additional reply to this question.  I am hoping that if the dissatisfied reviews continue to post, customers will take their business to another location. The staff is slow and do not know their left from their right. Cerritos location is a great disappointment. The bank has the nerve to solicit their business on school campuses what the hell?

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Cerritos Branch at Cerritos, CA
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