U.S. Bank, Arapahoe Road Branch

Name:U.S. Bank, Arapahoe Road Branch
Full Service Brick and Mortar Office
Review:693 client reviews
Location:7801 East Arapahoe Road
Englewood, CO 80112

Arapahoe County
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Phone:303-741-4959
Office Hours:Mon: 9:00 am to 6:00 pm
Tue: 9:00 am to 6:00 pm
Wed: 9:00 am to 6:00 pm
Thur: 9:00 am to 6:00 pm
Fri: 9:00 am to 6:00 pm
Sat: 9:00 am to 1:00 pm
Sun: Closed
Branch Deposit:$94,055,000
FDIC Cert:#6548
Established:1891-01-01


The Bank

Name:U.S. Bank
Concentration:All Other Specialization > 1 Billion
Established:1863-07-13
FDIC Insurance:1934-01-01
Holden By:U.S. Bancorp
Charter Class:Commercial bank, national (federal) charter and Fed member, supervised by the Office of the Comptroller of the Currency (OCC)
# of Branches:3239, view all, view on map
Website:http://www.usbank.com
Total Assets:$398,978,359,000
Total Deposits:$294,158,985,000
Total Equity Capital:$40,540,868,000
Total Domestic Office Deposits:$263,562,953,000
Net Income:$5,534,970,000
Quarterly Net Income:$1,414,640,000
Return on Assets:1%
Quarterly Return on Assets:1%
Return on Equity:14%
Quarterly Return on Equity:14%
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Client Review

693 client reviews of U.S. Bank scored 2.5 out of 5.

very poor customer service
Overall Rating
Office Environment & Staff
Waiting Time
Other Services
by amazed, Apr. 29, 2015

I used their ATM to make a deposit and unfortunately I did not take my card back at the end of the transaction. When I realized I couldn't find my ATM card, I called several places I thought I may have left it, a bit frantic as one could imagine. US Bank on Arapahoe Rd was one of the places I called. I spoke with Jesseca who took down my information and promised to research it and return my phone call shortly. Four hours later I called back . Christian answered and put me on hold to find information out...Jesseca "got swamped" and didn't have time to look. But he looked and they didn't have my card. I suggested to Christian that he tell Jesseca that honesty is always the best policy. Its a VERY slow branch, I'm in there all the time. She simply forgot. He responded rudely, so I asked to speak with the branch manager, Destiny, hoping to speak with someone who understood basic customer service....not my lucky day. Not only did Destiny tell me they actually DID find my card( Christian is new and didn't know this) but did not act concerned one bit on the customer service I'd received- as though it didn't matter that no one had followed up with the original phone call or that I had received incorrect information on a VERY important issue( that they had actually found my card, and shredded it which is company policy from the ATM). Its not their problem, I understand that, but the lack of caring in the least on a professional level is inexcusable. Clearly both Jesseca and Christian's attitudes are direct results of their manager's attitude. Now I know to order a new ATM card, but I believe we'll be changing banks. It worries me to think how they would handle a big problem if this rude and mongering behavior is how they handle this very small problem.

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Arapahoe Road Branch at Englewood, CO
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