U.S. Bank, Andover Branch

Name:U.S. Bank, Andover Branch
Full Service Brick and Mortar Office
Review:618 client reviews
Location:3445 Bunker Lake Boulevard
Andover, MN 55304

Anoka County
 

Phone:763-421-0198
Office Hours:Mon: 8:30 am to 6:00 pm
Tue: 8:30 am to 6:00 pm
Wed: 8:30 am to 6:00 pm
Thur: 8:30 am to 6:00 pm
Fri: 8:30 am to 6:00 pm
Sat: 9:00 am to 1:00 pm
Sun: Closed
Drive-up Hours:Mon: 7:00 am to 6:00 pm
Tue: 7:00 am to 6:00 pm
Wed: 7:00 am to 6:00 pm
Thur: 7:00 am to 6:00 pm
Fri: 7:00 am to 6:00 pm
Sat: 9:00 am to 1:00 pm
Branch Deposit:$81,232,000
FDIC Cert:#6548
Established:1987-01-05


The Bank

Name:U.S. Bank
Concentration:Commercial Lending Specialization
Established:1863-07-13
FDIC Insurance:1934-01-01
Holden By:U.S. Bancorp
Charter Class:commercial bank, national (federal) charter and Fed member, supervised by the Office of the Comptroller of the Currency (OCC)
# of Branches:3117, view all, view on map
Website:http://www.usbank.com
Total Assets:$367,103,430,000
Total Deposits:$270,081,137,000
Total Equity Capital:$40,093,416,000
Total Domestic Office Deposits:$247,720,025,000
Net Income:$1,279,165,000
Quarterly Net Income:$1,279,165,000
Return on Assets:1%
Quarterly Return on Assets:1%
Return on Equity:13%
Quarterly Return on Equity:13%
 More...


Client Review

618 client reviews of U.S. Bank scored 2.5 out of 5.

Identity Thieves Working Here!
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by StolenID, Sep. 23, 2014



A month ago I opened a student account with this bank, I am a full time college student and I work part time on the weekends - I get paid cash and had been thinking it would be nice to have an option for a debit card so I wouldn't have to carry money with me at all times.  The student account here was free so I decided to go ahead and get an account.  
On 8/29 I opened the account and put in 60$, a week later I received the debit card and logged in to my account to activate it, and found that someone wrote a check for over 1,000 dollars on my account on the 29th(hit my account on the 2nd).  A check on an account I hadn't even been given checks for yet!

I went in and closed my account that same day, and the teller gave me my money back and told me that the check was a counter check printed out there at the branch when I opened the account, but for some unknown reason was never given.  She looked and said she did not find anything else pending on the account, put a fraud alert on my information and closed the account.  I was mad that this would have happened, but figured that the worst was over.  Far from the end of this story.  

Two weeks later on 9/19 I got a letter from the bank about a loan "I" had taken out.  The loan was denied because it was not enough money for the bank to be willing to cover, but now we go back the teller having told me the account had been locked down.  
I went in to find out what was going on, and the same teller who closed the account told me that it was a loan for overdraft protection.  I told her I did not get the overdraft protection because the woman who opened my account had told me that since I have no employer name to file under or direct deposit I couldn't apply for it.
 
The teller then says that that isn't true and that it is free with the student account.  A "free" loan?  What?

I now have no idea what else is coming my way and because of this bank’s allowing an identity thief to work there I had to put out fraud alerts on my credit reports and sign up for Lifelock.  

Thanks so much U.S. Bank; two things I never had to do before I dealt with you.

* this reviewer has be with this bank for <6 months
* this reviewer had 3 - 5 banks before.
* this review was made on U.S. Bank, Shea & Tatum Fry's Branch at Phoenix, AZ
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Ignorance at best.
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by Sickofrudebank, Sep. 19, 2014

9/18/2014
The drive up teller was such a brat. A simple transaction of exchanging twenties for 100 ones required an account number, I.d., and thiry minutes.
If you are in a hurry trying to run a business, find a bank who serves with personality and speed. This location enjoys pissing off customers.

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Plaza Branch at Boise, ID
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Helpful service -
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by PhyllisB, Sep. 14, 2014

The banking staff at Golden Valley Branch has always been very helpful with me.   I like the after hours and week-end banking.  

* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on U.S. Bank, Golden Valley Byerly's Branch at Minneapolis, MN
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