U.S. Bank, 135th & Antioch Branch

Name:U.S. Bank, 135th & Antioch Branch
Full Service Brick and Mortar Office
Review:626 client reviews
Location:8401 West 135th Street
Overland Park, KS 66223

Johnson County
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Phone:913-239-8204
Office Hours:Mon: 9:00 am to 5:00 pm
Tue: 9:00 am to 5:00 pm
Wed: 9:00 am to 5:00 pm
Thur: 9:00 am to 5:00 pm
Fri: 9:00 am to 6:00 pm
Sat: 9:00 am to 12:00 pm
Sun: Closed
Drive-up Hours:Mon: 7:30 am to 6:00 pm
Tue: 7:30 am to 6:00 pm
Wed: 7:30 am to 6:00 pm
Thur: 7:30 am to 6:00 pm
Fri: 7:30 am to 6:00 pm
Sat: 8:00 am to 12:00 pm
Branch Deposit:$54,282,000
FDIC Cert:#6548
Established:2004-09-27


The Bank

Name:U.S. Bank
Concentration:Commercial Lending Specialization
Established:1863-07-13
FDIC Insurance:1934-01-01
Holden By:U.S. Bancorp
Charter Class:commercial bank, national (federal) charter and Fed member, supervised by the Office of the Comptroller of the Currency (OCC)
# of Branches:3239, view all, view on map
Website:http://www.usbank.com
Total Assets:$384,193,608,000
Total Deposits:$286,193,358,000
Total Equity Capital:$40,443,727,000
Total Domestic Office Deposits:$263,661,347,000
Net Income:$2,713,960,000
Quarterly Net Income:$1,434,795,000
Return on Assets:1%
Quarterly Return on Assets:2%
Return on Equity:14%
Quarterly Return on Equity:14%
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Client Review

626 client reviews of U.S. Bank scored 2.5 out of 5.

Done! Done! Done! with US BANK
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by Bubbles, Jun. 07, 2013

I had two strikes with the Hawthorne branch (both cases involved missing cash in the ATM deposit). I began using the location inside the Hen House on 135th until I received a new credit card, checks and a debit card - NONE of which I knew anything about.Nothing was explained, asked nor did I request anything close to a new account. I tried to zero my balance out and went into the negative, after which I went into the 135th & Antioch branch to close the account. I deposited every cent necessary to reach a zero balance. The teller told me he would personally close the account first thing this morning and told me he would call me immediately to let me know. I did not receive any phone call today and upon getting home to check my email. I am told I have a negative balance for the amount I gave him in cash to bring the account to zero. Furthermore, my account is still active. ARE YOU KIDDING ME????
Customer service is my business and being treated this poorly is inexcusable. I will tell EVERYONE I know about this. Just hope the nightmare ends soon.
I'm sorry, USBank, I stuck with you because it was convenient. But guess what? There are 8 other choices in the one mile radius.
Ridiculous

* this reviewer has be with this bank for >10 years
* this reviewer had 6 - 10 banks before.
* this review was made on U.S. Bank, 135th & Antioch Branch at Overland Park, KS
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Terrible Customer service
Overall Rating
Interest Rate and Cost
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by Brockc30, Mar. 14, 2012

I was treated very poorly today when I went into this location. Teller did not count my money back to me. Simply set the money on the counter and said "theres that." no thank you or anything. I am a non customer and will NEVER bank there.

BE WARNED!!!

* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, 135th & Antioch Branch at Overland Park, KS
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